Dec 28, 2018
Live chat has now become the fastest and the most engaging way to meet your customers online. Today, in this blog read how you can enable Zendesk live chat using Floatbot in 3 easy steps.
Go to the configure tab on your Floatbot dashboard and click on Agent chat setting. From the given option for Agent type select Zendesk.
After you have selected Zendesk, you will see a box below asking for Zendesk Chat Account Key. This key you will get it from Zendesk.
Go to your Zendesk chat account. From the top right go to profile> check connection> Account key. Copy the key, paste in on Floatbot’s dashboard, and click on update.
Below Zendesk chat Account key you will find enable fall back agent. This option is optional. Here, if the chatbot is not able to answer a query thrice then the conversation will automatically shift to the agent.
Have a look below how does it work.
Integrating Zendesk live chat helps you strike real-time conversations with the users. Where their experience is personalized and you’re able to manage your conversations easily. You can get started today by simply creating your account with us.
Floatbot – Omni-Channel Customer Engagement AI Chatbot Platform