Aug 28, 2019
On 15th July Andhra bank launched ABHI chatbot powered by floatbot. The bot was launched on their website, facebook messenger and google assistant for addressing customer queries.
The launching function was held at Andhra Bank’s head office auditorium, Hydrabad and Bank Managing Director and CEO, J Packirisamy unveiled the chatbot for their customer use.
It is more than a month and the bot has replied to more than 14,000 users with approx. 70% of satisfaction ratio.
ABHI is capable of replying varied number of queries including all the government schemes accepted by bank, Internet banking, all types of account related information, loans, cards, rupay offers and lot more.
Till date ABHI replied to more than 70,000 of AI queries with just a few milliseconds response time.
The statistics of ABHI depicts its huge success!
Bank also announced to launch a chatbot for employees, which will be employee facing helping employee management.
The technology advancement in banking sector is drastic and help customers in saving time with their queries solved easily without waiting for a human support. This makes a lot of difference in bank’s support activities which in turn saves time and resources.
Floatbot – Omni-Channel Customer Engagement AI Chatbot and Voicebot Platform