Sometimes the customers would prefer to talk to an agent over a chabot and type a query like "I want to talk to Agent" in such cases you can use the Live chat agent feature.
This feature lets the agent continue the conversation with the user as per their request and even when the bot fails to answer users query thrice it automatically switches to an agent. This saves the user from having a bad experience with the bot.
Add an agent to your bot by clicking on +Agent on the account dashboard. Here you will find details regarding your agent and activities done by them.
Here are the steps to add an agent to your chatbot
Click on + Agent
After clicking on add agent you will have to fill in the following details of your agent.
After adding agent's details click on save and head to the configure section and enable the agent chat setting.
And your agent is added to your bot.
Once you've added an agent to your bot then go to the Setup AI section and reach Advance AI. You will see live chat option on the left column. Click on that and enter all possible keywords your user may type to ask for an agent and click on save.
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