Zendesk integration


Zendesk is a popular enterprise application and you can manage your conversations when you integrate it to Floatbot.

Here are the steps of integrating Zendesk to your chatbot.

Step 1

Login to your Floatbot account. Go to the bot dashboard, open the configure tab and go to Zendesk settings.

 

Configure

 

Step 2

Enable the integration and you will see the following screen 

 

Zendesk

 

Step 3

Here you’ll have to fill in 3 major details: User Email Address, remote URL and token. Let us see how to get these details and place it in respective tabs.

User Email Address: Enter your company’s email address

Remote URL: Here you will have to go to your Zendesk account and get the remote URL

  • Sign in to your Zendesk account.

 

Signin

 

  • After you have signed in go to admin, click on account tab on the left-hand side of the screen. On the right side of the screen go to branding and scroll down to sub domain. There you will see a link, copy that and paste in your Floatbot’s dashboard.

 

Token: The token also you will get it from Zendesk. Follow these steps to get the token:

  • Click on the Admin icon.

 

Admin

 

  • And in the sidebar, go to channels and click on API

 

API

 

  • Click on the settings tab and make sure the token access is enabled.

 

Settings

 

  • Copy the token which is marked in red and paste it on the token tab on Floatbot

 

Copytoken

 

Remember once you have closed this window of API token, the full token will never be displayed again. After completing the process click on update

 

Update

 

Now, you've successfully integrated Zendesk!