Zendesk is a popular enterprise application and you can manage your conversations when you integrate it to Floatbot.
Here are the steps of integrating Zendesk to your chatbot.
Login to your Floatbot account. Go to the bot dashboard, open the configure tab and go to Zendesk settings.
Enable the integration and you will see the following screen
Here you’ll have to fill in 3 major details: User Email Address, remote URL and token. Let us see how to get these details and place it in respective tabs.
User Email Address: Enter your company’s email address
Remote URL: Here you will have to go to your Zendesk account and get the remote URL
Token: The token also you will get it from Zendesk. Follow these steps to get the token:
Remember once you have closed this window of API token, the full token will never be displayed again. After completing the process click on update
Now, you've successfully integrated Zendesk!
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