Floatbot is an omni-channel chatbot development platform designed to boost your customer satisfaction ratio.
Floatbot is powered by deep neural network artificial intelligence modules that requires minimum coding.
You can either create chatbot using Floatbot’s DIY platform or hire us
to develop it for you.
With NLP, Floatbot AI platform evaluates all possible meanings, entities, intents to interpret what user is asking. You can constantly review user interaction and train your bot with new intent.
Floatbot’s AI model can be trained automatically by feeding FAQ URL of your website or FAQ documents - no matter what the document size is. No hassle of manually feeding in questions or intents or entities.
Conversation Engine the AI brain of our chatbot – Floatboat. Floatbot conversation engine are created to analyse sentiments of the user while interacting with the bot. Through this, you can learn and adapt your customer behaviour with machine learning modules.
Sometimes, user can type complex queries to bot. Such queries are complicated for the bot to understand. Floatbot’s AI model can effectively break- down the complex query and then drive action accordingly.
Local language, dialects is a huge challenge when you want to implement chatbots to automated customer support. Just relax, Floatbot is smart enough to understand them.
Floatbot analyzes data gathered from your customer chat and voice touch-points to predict future customer behavior and maximize opportunities.
While some like to text others like to talk. Interacting with both of them is imperative. You can create your very own voice-based bots on our platform, reaching out to the unique set of audience
No, technical experience required at Floatbot Use the ultimate combination of workflow, NLP and machine learning to build a chatbot which is compelling and resourceful.
This is the only place where you won’t need a technical degree. Floatbot’s chatbot require no coding- Easy and hassle free.
An Omni-channel customer engagement chatbot that can be integrated
on platforms, where your audience are actively available.
Floatbot’s conversational approach is simple. It floats conversations in a personalized yet in an interactive way giving a delightful experience to the users.
Floatbot is able to process information and maintain context of what customer wants across conversation to provide a better and an accurate solution.
Floatbot by itself observes and understands user’s behaviour to optimize the end result.
With the main motive of customer satisfaction. Floatbot engages in an interactive way to optimize your customer satisfaction ratio.
Schedule or trigger personalized reminders for payment, update on complain status, policies, updates, polls, surveys, targeted and personalized broadcasts.
Floatbot helps you understand your customer’s sentiments and highlight major pain areas to drive action.
Enable login or sign-up into your application from Chatbot. Your customers
can opt to simply login using mobile number and OTP or customer ID and password. Allow new sign-ups from Chatbot.
Enable transactions of your services or products inside Chatbot. Floatbot is pre-configured with Razorpay, Paytm and Paypal. Contact us to add your desired payment gateway.
There are times when the bot fails to understand what the user is saying. Floatbot recognizes the issue and allows to switch to a human agent/ live chat before the customer realizes it.
By now, we all know about chatbot. Still, there are people living in a myth that chatbots are useful for limited sectors. Mostly e-commerce sector or brands who operate online. But friends, this is not true. Let us give you a live case of chatbot used by the Government sector.
To provide better service to their citizens the Rajkot Municipal Corporation (RMC) launched a Floatbot on their website!!
Floatboat Al engine