HERE'S WHAT OUR CUSTOMERS SAY
HERE'S WHAT OUR CUSTOMERS SAY
HERE'S WHAT OUR CUSTOMERS SAY
A deep-tech AI Chatbot and Voicebot that
helps you achieve business results that matter.
Unique users
Messages Exchanged
Calls Answered
Calls Answered Daily
Lines Of Code
Awards Received
AI Patents
Enterprise clients
END-TO-END CONVERSATIONAL AI PLATFORM
Boost Agent Productivity with AI Agent Assist, so human agents can focus on building relationships with customers rather than searching for appropriate information in scripts, documents, or knowledgebase.
VOICE AI - CONTACT CENTER AUTOMATION
Reduce costs by up to 70% by automating the following inbound calls to the Customer Center:
Increase outbound call efficiency by automating the outbound calls with human-like voice integration:
Our Deep Tech Capabilities leverage Voice data
to drive Customer Delight, eventually leading to Growth.
A conversational AI suite developed especially for insurance carriers, agencies, and brokers. AI-powered intelligent Chatbot and Voicebot help you increase digital sales of insurances by 150% and cut down customer support costs by 40%
Deploy omni-channel, multilingual Chatbot and Voicebot to automate your corporate and consumer banking operations and enable conversational banking. Let AI-powered, intelligent bots handle your banking conversations and increase your customer satisfaction (CSAT) score by 70%
Overwhelmed with the thousands of calls coming in from prospects every day, the client decided to integrate their contact center with our conversational AI-powered voice bot. With this intelligent automation in place, the client reduced customer support costs by 40% and generated USD 400k in revenue within the first two months. Now they have streamlined the lead generation process—the conversational AI-powered platform makes 10,000+ calls every day for pre-qualification and books appointments of the qualified leads with sales representatives.
The client chose to leverage conversation AI instead of deploying human agents to automate daily outbound calling process. Integrated with their contact center, the intelligent bot interacts with prospects, understands their intent, and responds to their queries seamlessly. With this intelligent automation in place, the client increased sales by 150% and reduced customer support cost by 40%. Not only this, they generate 35% of their qualified leads only through conversation AI without the intervention of any human agent. And they have integrated the payment process with the bot for faster conversions.
The second-largest public sector bank of India, Union Bank of India, is leveraging Floatbot's AI-powered Chatbot to automate their customer support operations.
The Chatbot answers customers' queries related to digital banking, accounts, cards, loans, banking services, IFSC codes, government schemes, locations of nearby branches, and more.
More than 50 million customers of the bank interact with the multilingual Chatbot that supports English, Hindi, and Hinglish languages. Also, the Chatbot is omni-channel and integrated with their website, mobile application, Facebook Messenger, and Google Assistant.
Lifecell, India’s first and largest stem cell bank, launched Floatbot-powered Chatbot on their website and Facebook messenger. The idea is to help their customers and prospects get the information with a single message.
The Chatbot helps customers find the information quickly by pointing them in the right direction with the help of specifically designed workflows. The Chatbot is also trained on FAQs related to the services Lifecell provides.
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FLOATBOT UNO - CONTACT CENTER AI
FLOATBOT NEO - ASR AS A SERVICE
FLOATBOT ARMOR - VOICE BIOMETRICS
FLOATBOT - AI AGENT ASSIST
FLOATBOT QnA - COGNITIVE SEARCH
INCREASE DIGITAL SALES
AUTOMATE CLAIMS SUBMISSION
CORPORATE BANKING
RETAIL BANKING
AI AGENT ASSIST
AUTOMATED COLLECTION
BANKING
INSURANCE
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