IDC showcases Floatbot as Innovator for Banking and Financial Services in India More Details

Join 100+ happy business worldwide using Floatbot

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WHAT IS FLOATBOT?

Full stack Conversational AI platform

Voicebot

Develop your multilingual Voicebot, integrated with contact center, in hours without any coding with Floatbot’s bot builder and speech technologies, speech to text (ASR), text to speech (TTS)

Chatbot

Floatbot’s easy to use bot builder enables you to create comprehensive chatbots without coding, using advance workflow builder and conversational AI tools.

Omni-Channel

Engage your customers where they spend most of their time. Bots build with Floatbot platform are truly omni-channel, Chatbots on chat channels and Voicebot on voice channels

Bot Builder

Build smart bots with zero coding

Floatbot is one of the most comprehensive no code, hybrid platforms, that allows the development of Omnichannel Chatbot and Voicebot.

botbuilder

Launch

Engage your customers Omni-channels

Bots built-in Floatbot can be real-time launched across chat and voice channels. End customers can seamlessly switch between Voice and Chat channels and still maintain past sessions and context.

card

Web

WhatsApp icon

Whatsapp

Phone

iOS

Phone_icon

Android

Call_center integration

Call Center

Google assistant

Google Assitant

Google Home

Google Home

Amazon Alexa

Amazon Alexa

Telegram

Telegram

Slack

Slack

Facebook Messenger

Messenger

Line

Line

Wechat

Wechat

Microsoft Teams

MS Teams

Analyze

Understand your user’s behavior

Floatbot’s Analyze section helps you understand the user’s behavior, bot’s performance, usage pattern, and user behavior including sentiment, emotions analyses and major pain areas to drive action.

Analyze statistics

Engage

Increase user engagement by 10x

Increase user engagement with a targeted and personalized campaign for use cases such as payment reminder, update on complain status, policies, polls, and surveys.

Increase user engagement

Enhance

Enhance bot AI capability to meet business KPIs

Floatbot allows bot admin to supervise machine learning and validate unsupervised machine learning to increase the accuracy of Chatbot and Voicebot.

Enhance business KPI

Use cases

Solutions

increase on-boarding
Digital On-boarding

Replace complex web forms with Conversational AI Robo advisors that will engage customers across chat and voice channels, and increase digital on-boarding by up to 200%. Such Robo advisors are ideal for Insurance, Lending and Credit card providers.

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contact center automation
Contact Center Automation

Floatbot’s Voicebot integrates with contact center solution and automates 60% of the Inbound and outbound calls. Voicebot can transfer the call to a human agent or hang-up the call. Floatbot allows users to continue the conversation through chat channels such as WhatsApp or Text.

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Smart Agent
AI Brain for your contact center agents

Floatbot’s hybrid bot integrates with contact center solution, monitors/listens to what the customer is saying on-call and gives real-time reply/suggestions inside Chatbot to the agent. This increases the agent’s productivity by 50%

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increase cross selling
Up-selling bot

Conversational Voicebot, integrated with the contact center, has capability to up-sell or cross-sell Loan/Credit cards to existing customers. Voicebot can blast millions of calls per day, inform them about loan benefits and hand-over call to the agent upon customer interest.

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automate customer suport
Automate Customer Support

Conversational AI platform that helps Fintechs and Enterprises automate Customer support, increase Customer Experience through AI-powered Chatbots and Voicebots across channels, integrated with back-end systems. Reduces Customer support cost by 40%

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FEATURES

Why enterprise chooses Floatbot?

Hybrid

Interact with Voicebot, end the call and seamlessly switch to Chatbot maintaining context

Multi-language
Support

Configure Multi-lingual Chatbot and Voicebot. Dynamically switch language

Login

Pre-integrated with oAuth, SAML based authentication for secured login.

phone
Contextual

Cognitive AI Maintains context in complex conversations.

Payment Integration

Enable payments inside Chatbot. Floatbot is fully PCI-DSS compliant.

Fall back to a human agent

Seamlessly Switch to a human agent from a Chatbot or Voicebot.

FEATURES

Deep Tech AI

NLP engine
NLP Engine

Building a knowledge base using advanced unsupervised deep learning models from structure and unstructured data.

Artificial Intelligence
Self Learning AI

Speech-to-Text and NLP modules auto-learns from unlabelled voice data and user queries and adds to the AI knowledge base.

Conversational AI
Voice Biometric

Authenticate a user’s voice in real-time. All you need is 20-40 seconds of an audio log of a user to train a neural network model.

Speech to Text
Speech to Text

End-to-end deep learning-based speech recognition, that performs well with noisy environments and different accents

Text to Speech
Text to Speech

Neural TTS system synthesizes high quality natural sounding speech depicting a human conversation.

Fall back to human
Human-in-loop

Self-learns from user-agent chat. Bot admin can do supervised learning to continuously improve bot performance.

integration

Floatbot is enterprise-friendly

Floatbot is pre-integrated with popular enterprise solutions and compliments the IP of these ISVs.

Floatbot Voicebot supports integration with Contact Center solutions such as Ameyo, Five9, Avaya, Cisco, and Genesys.

Contact us if you are an ISV and want to evaluate bi-directional partnership that offer integrated solutions to customers.

Floatbot integrations

FACT AND STATS

Floatbot is a deep-tech AI chatbot & voicebot development platform that helps you achieve business results that matters

01M

Unique users per month

10M

Conversations per month

25+

Enterprise deployments

91%

Average accuracy

09

Awards received in 2 Years

success stories

Floatbot in Action

We help businesses everywhere to solve problems an exciting new way.
ABHI chatbot

BFSI

Healthcare

Government

Utility

RECENT BLOG POSTS

Latest Updates from the Blog

How to make multilingual chatbot
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TRA launches chatbot powered by floatbot
TRA Launches Chatbot Powered by Floatbot

TRA launched chatbot powered by Floatbot for providing support to their customers on the w... Read more

Floatbot named as IDC Innovator
Floatbot is named an IDC Innovator

In recent report published by IDC that is a leading analyst firm, Floatbot is named as an ... Read more

Press

Floatbot in Media

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