Floatbot - Chatbot & Voicebot Platform | Build a Chatbot | Conversational AI

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Floatbot is an omni-channel chatbot and voicebot development platform designed to boost your customer satisfaction ratio.
Floatbot is powered by deep neural network artificial intelligence modules that requires minimum coding.

You can either create chatbot using Floatbot’s DIY platform or hire us
to develop it for you.

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Lead generation

Customer Acquisition

Customer Support

Customer Engagement

Login/Sign-up

Digital Transformation

Payment
Transaction on Chatbot

Employee training
and On-boarding

Field agent support

Employee FAQ and support

NLP

With NLP, Floatbot AI platform evaluates all possible meanings, entities, intents to interpret what user is asking. You can constantly review user interaction and train your bot with new intent.

AI Learns automatically

Floatbot’s AI model can be trained automatically by feeding FAQ URL of your website or FAQ documents - no matter what the document size is. No hassle of manually feeding in questions or intents or entities.

Conversation engine

Conversational engine helps bot in interacting with the user in natural language and learn from the conversations. With the help of this engine, the bot learns from every query triggered towards it.

Complex query

Sometimes, user can type complex queries to the bot and becomes complicated for the bot to understand. With Floatbot’s AI model the bot can effectively break- down the complex query and then drive action accordingly.

Multi-language support

Local language, dialects is a huge challenge when you want to implement chatbots to automated customer support. Just relax, Floatbot is smart enough to understand them.

Analytics engine

The analytics engine lets you analyse the stats and data based on the bot’s performance. User queries, bot replies, NLP sentiments and much more help you to understand your customer behaviour.

Voice bots

While some like to text others like to talk. Interacting with both of them is imperative. You can create your very own voice-based bots on our platform, reaching out to the unique set of audience

Workflow

No, technical experience required at Floatbot Use the ultimate combination of workflow, NLP and machine learning to build a chatbot which is compelling and resourceful.

DIY - No Coding required

This is the only place where you won’t need a technical degree. Floatbot platform requires no coding- Easy and hassle free.

An Omni-channel customer engagement chatbot that can be integrated
on platforms, where your audience are actively available.

Zendesk

Google Calendar

Salesforce

Freshdesk

Conversation

Floatbot’s conversational approach is simple. It floats conversations in a personalized yet in an interactive way giving a delightful experience to the users.

Contextual

Floatbot is able to process information and maintain context of what customer wants across conversation. Ensuring to provide a better and an accurate solution.

Self - learning

Floatbot by itself observes and understands user’s behaviour to optimize the end result.

Automate

Automation is the need of the hours. With Floatbot automate your mundane tasks and experience the growth in customer interactions with reduced costs.

Customer Engagement

Schedule or trigger personalized reminders for payment, update on complain status, policies, updates, polls, surveys, targeted and personalized broadcasts.

Analyze

Floatbot helps you understand your customer’s sentiments and highlight major pain areas to drive action.

Login/Sign-up

Enable login or sign-up into your application from Chatbot. Your customers
can opt to simply login using mobile number and OTP or customer ID and password. Allow new sign-ups from Chatbot.

Pre-configured payment gateways

Enable transactions of your services or products inside Chatbot. Floatbot is pre-configured with Razorpay, Paytm and Paypal. Contact us to add your desired payment gateway.

Fallback to live chat

There are times when the bot fails to understand what the user is saying. Floatbot recognizes the issue and allows to switch to a human agent/ live chat before the customer realizes it.

Al NLP Engine

Use Floatbot's Al engine or connect to your own Al engine account

Floatbot Al engine

Dialogfow.ai

Amazon Lex

Coming Soon

CESC

CESC’s chatbot - eBuddy triggered more than 5000+ AI messages daily

CESC is India’s one of the biggest electrical utility company based in Kolkata and Howrah. The company serves nearly 2.9 million consumers. The company launched a chatbot on their website and named it as eBuddy, which provides digital assistance and manages various queries. The services that eBuddy provides are:

Monthly bill info/payment
Latest payment status
View Duplicate bill
Name change
Complaints/Request
Report supply off
Locator

Besides these services, eBuddy is capable of replying to customer's frequent queries, which saves productive hours of the customer support team. Within a few days of launch, the chatbot has already triggered more than 5000+ AI messages and answering to 500+ unique users every day.