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Core Elements

conversation

Conversation

Floatbot’s conversational approach is simple. It floats conversations in a personalized yet in an interactive way giving a delightful experience to the users.

contextual

Contextual

Floatbot is able to process information and maintain context of what customer wants across conversation. Ensuring to provide a better and an accurate solution.

self - learning

Self - learning

Floatbot by itself observes and understands user’s behaviour to optimize the end result.

automate

Automate

Automation is the need of the hours. With Floatbot automate your mundane tasks and experience the growth in customer interactions with reduced costs.

customer engagement

Customer Engagement

Schedule or trigger personalized reminders for payment, update on complain status, policies, updates, polls, surveys, targeted and personalized broadcasts.

analyze

Analyze

Floatbot helps you understand your customer’s sentiments and highlight major pain areas to drive action.

login/sign-up

Login/Sign-up

Enable login or sign-up into your application from Chatbot. Your customers
can opt to simply login using mobile number and OTP or customer ID and password. Allow new sign-ups from Chatbot.

pre-configured payment gateways

Pre-configured payment gateways

Enable transactions of your services or products inside Chatbot. Floatbot is pre-configured with Razorpay, Paytm and Paypal. Contact us to add your desired payment gateway.

fallback to live chat

Fallback to live chat

There are times when the bot fails to understand what the user is saying. Floatbot recognizes the issue and allows to switch to a human agent/ live chat before the customer realizes it.



Al NLP Engine

Use Floatbot's Al engine or connect to your own Al engine account



Floatbot

Floatbot Al engine

Dialogflow

Dialogfow.ai

Amazone Lex

Amazon Lex

luis.ai

Coming Soon



Success Stories



CESC
cesc
CESC_logo

CESC

CESC’s chatbot - eBuddy triggered more than 5000+ AI messages daily


CESC is India’s one of the biggest electrical utility company based in Kolkata and Howrah. The company serves nearly 2.9 million consumers. The company launched a chatbot on their website and named it as eBuddy, which provides digital assistance and manages various queries. The services that eBuddy provides are:

  • Monthly bill info/payment
  • Latest payment status
  • View Duplicate bill
  • Name change
  • Complaints/Request
  • Report supply off
  • Locator


Besides these services, eBuddy is capable of replying to customer's frequent queries, which saves productive hours of the customer support team. Within a few days of launch, the chatbot has already triggered more than 5000+ AI messages and answering to 500+ unique users every day.





        


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