WORLD’S LEADING UNIFIED
VOICEBOT AND CHATBOT PLATFORM

Overwhelmed with the thousands of calls coming in from prospects every day, the client decided to integrate their contact center with our conversational AI-powered voice bot. With this intelligent automation in place, the client reduced customer support costs by 40% and generated USD 400k in revenue within the first two months. Now they have streamlined the lead generation process—the conversational AI-powered platform makes 10,000+ calls every day for pre-qualification and books appointments of the qualified leads with sales representatives.

The client chose to leverage conversation AI instead of deploying human agents to automate daily outbound calling process. Integrated with their contact center, the intelligent bot interacts with prospects, understands their intent, and responds to their queries seamlessly. With this intelligent automation in place, the client increased sales by 150% and reduced customer support cost by 40%. Not only this, they generate 35% of their qualified leads only through conversation AI without the intervention of any human agent. And they have integrated the payment process with the bot for faster conversions.

The second-largest public sector bank of India, Union Bank of India, is leveraging Floatbot's AI-powered Chatbot to automate their customer support operations.

The Chatbot answers customers' queries related to digital banking, accounts, cards, loans, banking services, IFSC codes, government schemes, locations of nearby branches, and more.

More than 50 million customers of the bank interact with the multilingual Chatbot that supports English, Hindi, and Hinglish languages. Also, the Chatbot is omni-channel and integrated with their website, mobile application, Facebook Messenger, and Google Assistant.

Lifecell, India’s first and largest stem cell bank, launched Floatbot-powered Chatbot on their website and Facebook messenger. The idea is to help their customers and prospects get the information with a single message.

The Chatbot helps customers find the information quickly by pointing them in the right direction with the help of specifically designed workflows. The Chatbot is also trained on FAQs related to the services Lifecell provides.