What is Floatbot ?


Floatbot is an omni-channel chatbot development platform designed to boost your customer satisfaction ratio.
Floatbot is powered by deep neural network artificial intelligence modules that requires minimum coding.



bot building platform


You can either create chatbot using Floatbot’s DIY platform or hire us
to develop it for you.



Get Started

How Does it Work


Bill Payment Bot


Lead Generation


Survey Chatbot


Customer Support


Appointment booking bot


Customer engagement


Travel bot


Enterprise bot

Bill payment bot

Quick, quick, quick!!
That’s all what most of the customers want.
Make your own chatbot to give them easy
and quick payment options for their
day-to-day utilities.

 


AI Chatbot Features



Floatbot NLP

NLP

With NLP, Floatbot AI platform evaluates all possible meanings, entities, intents to interpret what user is asking. You can constantly review user interaction and train your bot with new intent.

floatbot ai

AI Learns automatically

Floatbot’s AI model can be trained automatically by feeding FAQ URL of your website or FAQ documents - no matter what the document size is. No hassle of manually feeding in questions or intents or entities.

conversation engine

Conversation engine

Conversational engine helps bot in interacting with the user in natural language and learn from the conversations. With the help of this engine, the bot learns from every query triggered towards it.

Complex queries

Complex query

Sometimes, user can type complex queries to the bot and becomes complicated for the bot to understand. With Floatbot’s AI model the bot can effectively break- down the complex query and then drive action accordingly.

multi-language support

Multi-language support

Local language, dialects is a huge challenge when you want to implement chatbots to automated customer support. Just relax, Floatbot is smart enough to understand them.

chatbot analytics

Analytics engine

The analytics engine lets you analyse the stats and data based on the bot’s performance. User queries, bot replies, NLP sentiments and much more help you to understand your customer behaviour.

Voice bots

Voice bots

While some like to text others like to talk. Interacting with both of them is imperative. You can create your very own voice-based bots on our platform, reaching out to the unique set of audience

Workflow

Workflow

No, technical experience required at Floatbot Use the ultimate combination of workflow, NLP and machine learning to build a chatbot which is compelling and resourceful.

DIY - No Coding required

DIY - No Coding required

This is the only place where you won’t need a technical degree. Floatbot platform requires no coding- Easy and hassle free.

An Omni-channel customer engagement chatbot that can be integrated
on platforms, where your audience are actively available.

Integration


Your DIY chatbot builder Floatbot can also be integrated to popular enterprise applications.

Zendesk

Google Calender

Salesforce




Core Elements

conversation

Conversation

Floatbot’s conversational approach is simple. It floats conversations in a personalized yet in an interactive way giving a delightful experience to the users.

contextual

Contextual

Floatbot is able to process information and maintain context of what customer wants across conversation. Ensuring to provide a better and an accurate solution.

self - learning

Self - learning

Floatbot by itself observes and understands user’s behaviour to optimize the end result.

automate

Automate

Automation is the need of the hours. With Floatbot automate your mundane tasks and experience the growth in customer interactions with reduced costs.

customer engagement

Customer Engagement

Schedule or trigger personalized reminders for payment, update on complain status, policies, updates, polls, surveys, targeted and personalized broadcasts.

analyze

Analyze

Floatbot helps you understand your customer’s sentiments and highlight major pain areas to drive action.

login/sign-up

Login/Sign-up

Enable login or sign-up into your application from Chatbot. Your customers
can opt to simply login using mobile number and OTP or customer ID and password. Allow new sign-ups from Chatbot.

pre-configured payment gateways

Pre-configured payment gateways

Enable transactions of your services or products inside Chatbot. Floatbot is pre-configured with Razorpay, Paytm and Paypal. Contact us to add your desired payment gateway.

fallback to live chat

Fallback to live chat

There are times when the bot fails to understand what the user is saying. Floatbot recognizes the issue and allows to switch to a human agent/ live chat before the customer realizes it.



Al NLP Engine

Use Floatbot's Al engine or connect to your own Al engine account



Floatbot

Floatbot Al engine

Dialogflow

Dialogfow.ai

wit.ai

wit.ai

luis.ai

Coming Soon



Use Case



RMC
RMC
RMC

Rajkot Municipal Corporation

How the goverment organization is making the optimum
use of chatbot


By now, we all know about chatbot. Still, there are people living in a myth that chatbots are useful for limited sectors. Mostly e-commerce sector or brands who operate online. But friends, this is not true. Let us give you a live case of chatbot used by the Government sector.


To provide better service to their citizens the Rajkot Municipal Corporation (RMC) launched a Floatbot on their website!!





      

Our Association & Accreditation



Clients who are floating conversations with Floatbot



Rmc
Pmc
Kauvery
Schnedier
Payworld
Vini
 
Savak
Savak
Savak

Clients who are floating conversations with Floatbot





As featured in


How AI chatbots can
be useful in Gov

yourstory




Featured as interesting
Indian startup

Awarded 2017




3 Ways cities
use chatbots

Cmswire




Floatbot Featured
in Betalist.

Sandesh

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Floatbot

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