IDC showcases Floatbot as Innovator for Banking and Financial Services in India
Join 100+ happy customers and partners worldwide using Floatbot
WHAT IS FLOATBOT?
Develop your multilingual Voicebot, integrated with contact center, in hours without any coding with Floatbot’s bot builder and speech technologies, speech to text (ASR), text to speech (TTS)
Floatbot’s easy to use bot builder enables you to create comprehensive chatbots without coding, using advance workflow builder and conversational AI tools.
Engage your customers where they spend most of their time. Bots build with Floatbot platform are truly omni-channel, Chatbots on chat channels and Voicebot on voice channels
Floatbot is one of the most comprehensive no code, hybrid platforms, that allows the development of Omnichannel Chatbot and Voicebot.
Bots built-in Floatbot can be real-time launched across chat and voice channels. End customers can seamlessly switch between Voice and Chat channels and still maintain past sessions and context.
Web
iOS
Android
Call Center
Google Assitant
Google Home
Amazon Alexa
Telegram
Slack
Messenger
Line
MS Teams
Floatbot’s Analyze section helps you understand the user’s behavior, bot’s performance, usage pattern, and user behavior including sentiment, emotions analyses and major pain areas to drive action.
Increase user engagement with a targeted and personalized campaign for use cases such as payment reminder, update on complain status, policies, polls, and surveys.
Floatbot allows bot admin to supervise machine learning and validate unsupervised machine learning to increase the accuracy of Chatbot and Voicebot.
Use cases
Replace complex web forms with Conversational AI Robo advisors that will engage customers across chat and voice channels, and increase digital sales by up to 200%. Such Robo advisors are ideal for Insurance, Lending and Credit card providers.
Floatbot’s Voicebot integrates with contact center solution and automates 60% of the Inbound and outbound calls. Voicebot can transfer the call to a human agent or hang-up the call. Floatbot allows users to continue the conversation through chat channels such as WhatsApp or Text.
Floatbot’s hybrid bot integrates with contact center solution, monitors/listens to what the customer is saying on-call and gives real-time reply/suggestions inside Chatbot to the agent. This increases the agent’s productivity by 50%
Conversational Voicebot, integrated with the contact center, has capability to up-sell or cross-sell Loan/Credit cards to existing customers. Voicebot can blast millions of calls per day, inform them about loan benefits and hand-over call to the agent upon customer interest.
Conversational AI platform that helps Fintechs and Enterprises automate Customer support, increase Customer Experience through AI-powered Chatbots and Voicebots across channels, integrated with back-end systems. Reduces Customer support cost by 40%
FEATURES
Interact with Voicebot, end the call and seamlessly switch to Chatbot maintaining context
Configure Multi-lingual Chatbot and Voicebot. Dynamically switch language
Pre-integrated with oAuth, SAML based authentication for secured login.
Cognitive AI Maintains context in complex conversations.
Enable payments inside Chatbot. Floatbot is fully PCI-DSS compliant.
Seamlessly Switch to a human agent from a Chatbot or Voicebot.
FEATURES
Building a knowledge base using advanced unsupervised deep learning models from structure and unstructured data.
Speech-to-Text and NLP modules auto-learns from unlabelled voice data and user queries and adds to the AI knowledge base.
Authenticate a user’s voice in real-time. All you need is 20-40 seconds of an audio log of a user to train a neural network model.
End-to-end deep learning-based speech recognition, that performs well with noisy environments and different accents
Neural TTS system synthesizes high quality natural sounding speech depicting a human conversation.
Self-learns from user-agent chat. Bot admin can do supervised learning to continuously improve bot performance.
integration
Floatbot is pre-integrated with popular enterprise solutions and compliments the IP of these ISVs.
Floatbot Voicebot supports integration with Contact Center solutions such as Ameyo, Five9, Avaya, Cisco, and Genesys.
Contact us if you are an ISV and want to evaluate bi-directional partnership that offer integrated solutions to customers.
FACT AND STATS
Unique users per month
Conversations per month
Enterprise deployments
Average accuracy
Awards received in 2 Years
success stories
RECENT BLOG POSTS
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