Setup Basic AI (Keyword Phrases) by clicking on +ADD AI RULE button.
You will need to add phrases which should trigger a specific response from the chatbot. These do not need to match exactly as user’s response.
The more different phrases you enter, it becomes easier for a chatbot to respond accurately.
For Example: If you enter AI Rule as: “show men shoes”, the AI will trigger the same rule even if the user types: "Can you show me men shoes”. This becomes very easy for a chatbot to respond, as you cannot enter all the possibilities of a sentence.
Generally, it is good practice to enter 5-10 phrases per rule to get the best matching possible.
The above mentioned are bot replies with text, you can also add Bot response with an existing Flow when a particular phrase is recognized, AI will trigger the mentioned flow.
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