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Effective date: 10th of December 2025
Welcome to floatbot.ai a venture of Floatbot, Inc, (“us”, “we”, or “our”) a registered entity, having its registered office at: 691 S. Milpitas Blvd, Suite 217 Milpitas, CA 95035, USA. (Hereinafter referred to as “Company”).
The terms and conditions as stipulated below constitute a legally binding and enforceable agreement between the Company and the User regarding the use of Services provided by the websites named floatbot.ai and/or Applications and/or Email addresses (hereinafter referred to as “Platform”) owned by the Company.
Before accessing the platform's services, it is strongly recommended that you review this page periodically to stay informed of the most current version of the Terms and Conditions. Floatbot, Inc. reserves the right, at its sole discretion and without prior notice, to update, revise, or otherwise modify these Terms at any time. Continued access or use of the Platform following any such modifications constitutes your acknowledgment and acceptance of the updated Terms. If you do not agree with the updated Terms or become dissatisfied with the Platform in any way, your sole remedy is to immediately discontinue use of the Platform. If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be deemed modified to the extent necessary to comply with applicable law, and the remaining provisions shall remain in full force and effect.
I. DEFINITIONS:
The following words shall have these meanings as defined herein below:
II. APPLICABLE LAWS AND JURISDICTION:
The Terms and Conditions of the platform will be governed by the laws of the United States of America. Any dispute or issue arising out of the use of the services provided by the platform will be under the exclusive jurisdiction of the courts in the State of Delaware, USA. The User cannot assign these Terms or assign any rights or delegate any obligations without prior written consent from the Company. The user revokes his/her right for contesting their claims, if any, at any other jurisdiction apart from the ones mentioned herein.
III. ELIGIBILITY:
All Users who wish to avail the Services provided by the Platform should be of ​​18 years of age and competent to enter into a legally binding contract and not disqualified by any existing law in force. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
CHILDREN’S PRIVACY: The Services are not intended for individuals under the age of 16 (or 18 where applicable by law). We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided personal data, we will take steps to delete such information promptly.
IV. PURPOSE:
The Company wishes to be the most accessible, affordable and convenient Platform that allows developers, individuals, companies, and agencies to easily build, host, and manage Chatbots / Voicebot / AI Agent Assist / ASR-as-a-Service. Therefore, to access Floatbot's comprehensive Chatbot services, users must consent to the Terms and Conditions. Registration for services necessitates providing accurate information. Account creation, whether directly or via a third-party processor like Google, involves utilizing provided personal data for account setup. The member account, including a user-chosen username and password, ensures secure access. The Floatbot Platform offers Chatbot, Voicebot, AI Agent Assist, and ASR-as-a-Service. Services include AI-powered real-time assistance, telephony integrations, and API-based chatbot management solutions. Additional customizations may be provided at an extra cost and shall remain the property of Floatbot, Inc.
V. SERVICES
As part of the Services, users are granted access to a range of resources, encompassing documentation, product information, software, developer tools, and Application Program Interfaces (API), subject to the Terms. Users are prohibited from copying, reproducing, or redistributing provided software. You may not copy, reproduce, resell, sublicense, or redistribute any software made available to you. For your convenience, we may make available various tools and utilities for you to download and use as part of the Services.
Some of the tools and utilities provided as part of the Services or made available for download use artificial intelligence and machine learning (collectively, “AI”) to allow you, your employees and agents, or your customers and other end-users to submit text and other materials (a “Prompt”) and receive AI-generated results (“Output”) via various interfaces including APIs, chat bots, and web portals (collectively, the “Services”). Some of the Services may be integrated into your application or software environments through interfaces that allow users to submit Prompts and receive Outputs. The Services incorporate AI and machine learning tools, enabling the submission of prompts and receipt of AI-generated results. While continuous improvements are made for accuracy, the probabilistic nature of AI may lead to inaccuracies. Users are cautioned against relying on factual precision, and human review is advised. Users must notify their audience of AI limitations and potential exposure to objectionable content. Responsibility lies with the user to ensure legal compliance and usage in accordance with these Terms. Users acknowledge using the Services at their own risk.
Certain features of the Service may be subject to paid subscriptions. By subscribing, you agree to pay all applicable fees, taxes, and charges in accordance with the pricing and billing terms in effect at the time a fee or charge is due. Unless you cancel, your subscription may renew automatically at the end of the subscription term. You may cancel your subscription at any time via the Platform dashboard or by contacting support. Refunds are not provided except as required by law or explicitly offered in our refund policy.
You agree to pay Company the agreed-upon fees for its Services as described in SOW. Payments must be made within thirty (10) business days following your receipt of an invoice from Us. In case not mentioned explicitly, the payment obligations on you shall arise within 60 days of issuance of the invoice. If payment is delayed beyond this period, a monthly interest charge of 1.5% on the outstanding invoice amount will be incurred. Furthermore, any Professional Service Fees , whether advance or final, are non-refundable and will not be returned, even if you choose to discontinue implementation or subscription.
Except as otherwise provided in SOW, each party shall be responsible for their respective tax obligations, as applicable from time to time, including but not limited to sales tax, withhold tax. We shall raise and add the applicable taxes; you shall be obligated to pay the required taxes, withholding tax in accordance to the then applicable local laws.
User Roles:
You are responsible for maintaining the confidentiality of your password and account information. Furthermore, you are solely responsible for all activity that occurs under your account. If you notice any unusual activities or suspect unauthorized activity on your account or any other breach of security, you must immediately notify us at support@floatbot.ai. We will not be liable for any loss that you may incur as a result of someone else using your account or password, either with or without your knowledge. However, you could be held liable for losses incurred by us or our suppliers due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.
VI. RIGHT OF THE COMPANY OVER USER INFORMATION:
VII. TERM AND TERMINATION
Term and Renewal: This association is effective from the Subscription Start Date and remains in force for the Term specified in your Order Form. It automatically renews for successive Renewal Terms unless either party provides written termination notice at least 60 calendar days prior to the end of the current Term.
Early Termination Without Cause: You may terminate without cause by giving written notice no later than 15 calendar days before the end of the first 90 days after the Subscription Start Date. Such termination becomes effective on the 90th day, with no early termination fee, but you remain liable for all fees through the termination date.
Termination by You for Cause: You may immediately terminate the association with written notice if we materially breach this association, become insolvent, or breach confidentiality obligations, and such breach is not cured within 30 days of written notice.
Termination by Us for Cause: We may immediately terminate with written notice if you materially breach this association, fail to pay any undisputed amounts within 60 days, become insolvent, breach confidentiality obligations, or fail to maintain required consents or licenses, provided any curable breach remains uncured after 30 days’ notice.
Termination for Non-Payment: We may terminate if you fail to pay for two consecutive months, with a penalty of 1% of the invoice amount per month applied.
Post-Termination Payment: Upon termination for any cause, you must pay for Services used on a pro-rata basis within 10 days and remain bound to payments for any applicable lock-in periods.
Obligation to Pay for Term: You acknowledge the effort we invested and agree to pay the full term amount unless termination is for cause as specified. No refunds will be provided for prepayments in case of termination within the lock-in period.
Effects of Termination and Transition: For up to 30 days post-termination (or longer if reasonably needed), we will assist you with orderly transition services at mutually agreed rates. A transition plan can be developed at your request, with additional costs specified in the Order Form.
VIII. OBLIGATIONS OF THE USERS:
The following are the obligations of the Users which need to be fulfilled while using the Services of the Platform. (Do’s)
When using the Communication Services, you may not (Don’t’s):
We have no obligation to monitor the Communication Services. However, we reserve the right to review and remove materials from Communication Services, terminate access for violations, and disclose information as required by law or governmental requestor to edit, refuse to post, or to remove any information or materials, in whole or in part, at our sole discretion. Caution is advised regarding personal information.
IX. ADVERTISEMENTS AND PROMOTIONS
Company is not liable for dealings with third-party advertisers on the Platform; user interactions are solely their responsibility.
X. INTELLECTUAL PROPERTY RIGHTS:
XI. INDEMNITY:
The User agrees to indemnify and hold the Company, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of content of what the User submits, posts or transmits through the Service, through the User’s use of the Service, the User’s connection to the Service, the User's violation of these Terms or Condition or User's sending unsolicited messages or calls or the User's violation of any rights of another.
XII. CONFIDENTIALITY:
You agree to maintain the confidentiality of all non-public, proprietary, or confidential information you obtain through your access to or use of the Platform, including but not limited to Floatbot’ s business, technical, financial, operational, strategic, and product information (“Confidential Information”), whether disclosed directly or indirectly, in writing, orally, or visually. You shall not disclose, share, publish, or otherwise make available any Confidential Information to any third party without the prior written consent of Floatbot, Inc., except where required by law. You further agree to use such Confidential Information solely for the purpose of availing the Services and not for any other purpose, including reverse-engineering or building competing products or services. You shall take all reasonable steps to protect and preserve the confidentiality of the Confidential Information and to prevent its unauthorized use, access, or disclosure. This obligation shall survive the termination of your access to the Platform.
Company shall not be liable for any unauthorized access to or misuse of Confidential Information caused by your negligence or that of any third party under your control or acting on your behalf.
Users must keep Company's financial, operational, and technical information confidential. The user shall not disclose to any third party the confidential information of the company without written permission. Unauthorized use or disclosure is not allowed. The Company is not liable for third-party misuse.
XIII. MODIFICATIONS TO SERVICE:
The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. The User agrees that the Company shall not be liable to the User or to any third party for any modification, suspension or discontinuance of the Service.
XIV. AMENDMENT:
The Company reserves the right to modify or terminate services without notice. Terms may change without prior notification; Users are advised to regularly review for updates.
XV. FORCE MAJEURE:
XVI. ENTIRE AGREEMENT:
These Terms and Conditions constitute the entire agreement between the Users and the Company with respect to the subject matter thereof, supersede, and replace all prior or contemporaneous understandings or agreements, written or oral, regarding such subject.
XVII. STORAGE OF INFORMATION:
In accordance with the GDPR requirements, Account Holders who are residents of European Union member countries provide their explicit and unqualified consent for:
(a) The storage of personal data of all Account Holders;
(b) The processing of personal data of all Account Holders for the following purposes:
You acknowledge and agree that Floatbot may use anonymized and non-personally identifiable data generated through your use of the Services to improve its machine learning models, including large language models, voice recognition, and natural language understanding tools. Personally identifiable information (PII) will be redacted or pseudonymized to ensure privacy and data security before any data is used for training purposes. All data provided by the Customer and collected during the use of the services remains the property of the Customer. Company may store and process this data to provide services. Company reserves the right to use anonymized and non-personally identifiable data for internal research, AI/ML model training, and improvement of services. The Customer is responsible for maintaining their own data backups. Company is not liable for any data loss unless caused by its own gross negligence. The Company retains personal data for as long as necessary to provide services or fulfill the purposes for which it was collected. Upon termination or account closure, we may retain certain information to comply with legal obligations, resolve disputes, or enforce agreements.
XVIII. ERROR REPORTING AND FEEDBACK:
You may provide us either directly at support@floatbot.ai or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). By providing feedback, you acknowledge: (i) no retention of intellectual property rights; (ii) Company may have similar development ideas; (iii) no confidential information is included; and (iv) no obligation of confidentiality. If ownership transfer isn't possible due to mandatory laws, you grant us an exclusive, transferable, irrevocable right to use the feedback freely.
XIX. ACKNOWLEDGEMENT:
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
XX. LIMITATION OF LIABILITY
YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, DATA LEAKAGE, HACKING OF UNETHICAL INTRUSION BY 3rd PARTY, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
XXI. DISCLAIMER
​​THE COMPANY RESERVES THE RIGHT TO CHANGE THE TERMS AND POLICY FROM TIME TO TIME AS PER THE COMPANY POLICIES AND/OR AS PER THE DELAWARE, USA LAWS AS SEEN FIT. THE CONTINUED USE OF THE PLATFORM WILL SIGNIFY THE ACCEPTANCE BY THE USER OF ANY AMENDMENT TO THESE TERMS AND POLICY. THE USER IS THEREFORE ADVISED TO RE-READ THE POLICY ON A REGULAR BASIS. SHOULD IT BE THAT THE USER DOES NOT ACCEPT ANY OF THE MODIFICATIONS OR AMENDMENTS TO THE TERMS OR POLICY, THE USER MAY TERMINATE HIS/HER/ITS USE OF THIS PLATFORM IMMEDIATELY. THE COMPANY WILL ASSUME NO LIABILITY OR RESPONSIBILITY, USA FOR DISCLOSURE OF INFORMATION OF THE USERS DUE TO ERRORS IN TRANSMISSION, UNAUTHORIZED THIRD-PARTY ACCESS, OR OTHER CAUSES BEYOND OUR CONTROL. THE ONUS OF PROTECTING THE CLASSIFIED/ PERSONAL INFORMATION DETAILS OF EVERY USER SOLELY DEPENDS ON THEM AND THE COMPANY SHALL TAKE NO LIABILITY IN CASE OF ANY BREACH THEREUPON. THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY INFORMATION CONCERNING THE USER’S ACCOUNT OR FOR ANY ERROR, OMISSION OR INACCURACY WITH RESPECT TO ANY INFORMATION SO DISCLOSED AND USED WHETHER OR NOT IN PURSUANCE OF A LEGAL PROCESS OR OTHERWISE. THE USER PLAYS AN IMPORTANT ROLE IN KEEPING HIS/HER PERSONAL INFORMATION SECURE. THE USER SHOULD NOT SHARE HIS/HER USER NAME, PASSWORD, OR OTHER SECURITY INFORMATION RELATED TO THEIR ACCOUNT WITH ANYONE. THE COMPANY GENERALLY FOLLOWS ACCEPTED STANDARDS TO PROTECT THE PERSONAL INFORMATION SUBMITTED BY THE USERS, INCLUDING THE USE OF SERVICES FROM THIRD PARTY SERVICE PROVIDERS. THEREFORE, WHILE THE COMPANY WILL STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT PERSONAL INFORMATION OF THE USERS, THE COMPANY CANNOT GUARANTEE ITS ABSOLUTE SECURITY AND THEREBY USAGE IN A MANNER THAT IS INCONSISTENT WITH THIS POLICY.
​​​THE CUSTOMER CONSENTS TO THE STORAGE, PROCESSING, AND TRANSFER OF DATA, INCLUDING PERSONAL DATA, TO AND FROM DATA CENTERS LOCATED IN THE USA AND INDIA. IT IS THE CUSTOMER'S SOLE RESPONSIBILITY TO OBTAIN ALL NECESSARY CONSENTS FROM THEIR END-USERS OR CLIENTS AS REQUIRED BY LAW. FLOATBOT EMPLOYS INDUSTRY-STANDARD SECURITY MEASURES BUT DISCLAIMS LIABILITY FOR BREACHES BEYOND ITS REASONABLE CONTROL.
XXII. CONTACT/NOTICE:
Any Complaint/ Notices to the Company may be made via email or regular mail to the below mentioned address:
Floatbot, Inc
691 S. Milpitas Blvd,Suite 217 Milpitas, CA 95035, USA