This section gives you complete details about user queries and chatbot insights
Here there are 3 important elements:
Select all the important data that you will want to see from the available filter.
Calendar-
Select the start and end date.
Answered/ Unanswered-
Select the type of query you wish to see. Queries answered by the bot, queries unanswered by the bot, or both.
Channels-
Select a specific platform from the drop-down: Android, IOS, Web, Facebook, Alexa, Skype, Twilio, Telegram, Slack, Voice, WhatsApp, MS Teams, Google Assistance, Twitter, Glia And Text. Data of that particular portal will be shown
Satisfaction-
Choose user satisfaction for the bot's response by selecting either a thumbs up or a thumbs down.
Export-
By click on this button, the complete statistics will get exported in an Excel format.
Data chat
Based on your filter the data will display some more elements like Answer, Confidence, and Sentiments
