Overview gives you complete details about your chatbot. The details are divided into two categories
Here in every box, you will see 8 small icons, let us understand in detail how they work.
Here the chatbot shows you the number of active users on a weekly, monthly and daily basis.
The bot shows a geographical image of the total number of users from a particular country. The darkest color denotes the highest number of chatbot users and the lightest show the lowest number.
Cohort Analysis gives you data regarding the number of times a user came back to the chatbot.
Here the bot shows the number of new users and new conversations in the last 7 days. You can filter data by selecting the date from the top left.
Bot statistics gives a detailed statistics of your bot like messages, average response, fall back rate and much more.
You can select a date range from the top of the graphs and it will show data accordingly. The date selection will change the data of sentiment and fall back rate.
Sentiment analysis displays user sentiment. The data allows you to understand the user experience based on the response received by the chatbot. The sentiments are categorize as Positive, Negative and Neutral.
Fall back rate is a percentage of time the bot was not able to answer queries.
This graph shows you the number of messages the bot received and the number of messages the bot triggered.
This shows you the average time taken by the bot to answer a query. The time is recorded in milliseconds.
Goal completion rate shows you a list of flows which your users visited. The percentage determines if the flow that was triggered was completed or not.
For example here the percentage is shown is 2% it means that particular flow was started but it was not completed.
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