Quick reply


Quick reply helps you to ask questions to your users along with options. These options can invoke flows as well but they are not mandatory.  

Quick-reply

 

This item has other features that will help you to make your bot smarter, like:

  • Attributes
  • Skip with no confirmation
  • Skip with confirmation
  • Advance

Attributes

The response given by the user can be saved by using attributes. For example, here we have set the attribute as {{gender}}. The bot will save this attribute, which can be used later while sending a targeted broadcast.

 

Attributes

 

 

Skip Item

When you’ve set an attribute you will see a drop down of skip this item. This option will only appear when the attribute is set.

Skip-item

 

For example, if in your other flows, the same information is needed you can skip the process by selecting from the given two options:

  • Skip with no confirmation- 
    Here the bot with skip the process without confirming the detail.

  • Skip with confirmation- 
    Here the bot will ask the user a question to confirm if the detail is correct.

 

Advance

The advance section consists of two elements: error message and hide user input.

 

 Advance

 

Error message-
If the user doesn’t select from the given option, and types any other kind of input. The error message in the box will be triggered.

Hide user input-
Using this item, the user will not get any option to type any input. The only action they can take is to select from the given options.

 

Hide-user-input

 

Watch a quick video of the Quick reply item.