Quick Reply


Quick reply helps you to ask questions to your users along with options. These options can invoke flows as well but they are not mandatory.  

Quick-reply

 

This item has other features that will help you to make your bot smarter, like:

  • Attributes
  • Skip item
  • Trigger Agent M
  • Advance
  • Voice Settings

Attributes

The response given by the user can be saved by using attributes.

For example, here we have set the attribute as {{gender}}. The bot will save this attribute, which can be used later while sending a targeted broadcast. If user selects “Male”, the value of Attribute {{gender}} will be “Male”.

Attributes

Skip Item

When you’ve set an attribute you will see a drop down of skip this item. This option will only appear when the attribute is set.

Skip-item

For example, if in your other flows, the same information is needed you can skip the process by selecting from the given two options:

  • Skip with no confirmation- 
    Here the bot with skip the process without confirming the detail.
  • Skip with confirmation- 
    Here the bot will ask the user a question to confirm if the detail is correct.

Trigger Agent M

When trigger Agent M option is enabled, the quick reply item initiates an Agent based on option selected.

For Example: When you click on Open an account option, the “Open an account” agent gets triggered.

trigger-agent-m

enable-agent-m

Advance

The advance section consists of three elements: error message, hide user input and show as dropdown.

Advance

Error message-
If the user doesn’t select from the given option and types any other kind of input. The error message in the box will be triggered.

Hide user input-
Using this item, the user will not get any option to type any input. The only action they can take is to select from the given options.

Hide-user-input

Show as Dropdown

Using this item, the options will appear in a dropdown list manner.

show-as-dropdown

This section helps you to enable multiple functionalities for a Quick reply when used for a Voicebot. This section includes of 3 parts, Input methods, Settings and phrase list.

  • Input methods: You can select the input from DTMF or Voice input. If you expect to have both options you can select on “Both” option.
    • DTMF option will take inputs as key press.
    • Voice option will take inputs using usual voice ASR input.
    • When you opt for both, the BOT accepts both DTMF as well as Voice input.
  • Settings: Under this section you can choose multiple options and use them as per the requirements.
    • BOT interruption: Whenever Voice or DTMF Interruption needs to be enabled you can turn on this option.
    • Speech Timeout: You can setup a custom Speech timeout for each Quick reply item. Whenever BOT does not get reply in the expected set time it will fallback and speak the Timeout message.
    • VAD timeout: The VAD Timeout configuration allows users to customize the duration of silence after which the system stops listening for further input.
  • Phrase list: The Phrase List section allows users to input specific phrases they expect the Automatic Speech Recognition (ASR) system to detect accurately during interactions.

 

voice-settings

 

Watch a quick video of the Quick reply item