User queries


This section gives you complete details about user queries and chatbot insights

Here there are 3 important elements:

  • Filter
  • Data chat
  • Export button

Filter 

Select all the important data that you will want to see from the available filter.

 

Filter

 

Calendar- 
Select the start and end date.

Answered/ Unanswered-
Select the type of query you wish to see. Queries answered by the bot, queries unanswered by the bot, or both.

ALL-
Select a specific platform from the drop-down: Android, IOS, web, Facebook, Alexa, Skype, Twilio, Telegram and Skype. Data of that particular portal will be shown

Country-
Select the country from the drop down. 

 

Data chat

Based on your filter the data will display some more elements like Intent, Emotion, Best match, Confidence, and Sentiments

 

Data

 

Export

By click on this button, the complete statistics will get exported in an Excel format.

 

Export