Through broadcast, you make your users aware of the new offers that they can avail from the store, any coupons that are up for grab or any sort of engaging information. Such kind of engagement helps to build a connection with the customer.
To create a new broadcast, click on the Engage tab on the top and then click on the New broadcast.
You can use items like Text, Quick reply, Image, Gallery, User input and JSON API to create these broadcast. To understand how each item works you can visit the Build section of this document.
With the use of the mentioned items, you will also be able to Add condition to your broadcast. By adding condition you can send targeted broadcast. This is an optional step, if you don't add any condition the broadcast will trigger to all your users.
For instance- If you want to send your broadcast to users who stay in Pune to update them about your next event then you can use this condition.
Here are the operators that you can use to set your condition
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