Conversational AI Platform

Experience Zone

Debt Collections
Claims FNOL (Intake)
Auto Insurance Quote

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+1-(650)-640-1015

+1-(650)-750-0709

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0278-6630044

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Floatbot.AI

All-in-One LLM-Powered Conversational AI Solution

AI Agents

Unified Chatbot, Voicebot, and Textbot
- Human-like voice conversations
- 100% LLM-powered
- RAG-Powered Cognitive Search
- Multi-lingual, Omni-channel integration with 15+ touch points
- Hybrid Voicebot and Text bot/SMS bot
- Seamless fallback from Voice to Text and Live Chat
- Pre-integrates with popular contact center, payment systems, and telephony platforms

Live Chat

Live Chat with Co-Browsing
- Real-time engagement through Live Chat & Audio/Video calls
- Co-Browsing for visual guidance without additional downloads + recording
- File Sharing
- Highlighting, Data Field Masking, and Document Signing

AI Agent Assist

Augment Agent Productivity
- Available for chat-based and voice-based interactions
- RAG-Powered Cognitive Search
- Sentiment and intent analysis
- Workflows and decision trees
- Real-time suggestions/nudges
- Compliance
- 50+ Real-time call analytics

NEO

ASR-as-a-Service
- 95%+ Accuracy
- Response time < 50 milliseconds
- Voice biometrics
- Easy to use UI
- Supported on cloud, on-prem, private cloud, hybrid
- Allows fine-tuning with 100-300 hours of customer data
- Industry-specific models

integration

Omni-Channel Integration

Efficient Multichannel Presence

Effortlessly cover diverse customer-facing digital channels, providing customers the freedom to connect through their preferred platforms, including Text/SMS, Facebook Messenger, WhatsApp, website, mobile app, Telegram, and beyond.

Advanced AI Capabilities

Comes equipped with advanced cognitive search and LLM capabilities for seamless automation. This ensures a personalized level of interaction and problem-solving for customers.

Streamlined Customer Support Launch

Launching a customer support chatbot with Floatbot is a streamlined process, enabling you to bring it to life within a matter of hours. This quick deployment ensures that you can enhance your customer support promptly.

Use Cases

Cross-Platform Architecture that Adapts to Any Use Case

Operates across various platforms and devices, ensuring a consistent experience regardless of industry. Scales effortlessly, accommodating the demands of changing needs.

KPIs

A Deep-Tech Conversational AI Engine (KPIs)

Engine Insights

LLM Capabilities of the Core Engine

NLP/NLU Engine in 150+ languages
AI Conversational Engine
Voice Engine
Speech to Text
Text to Speech
Speech adaptation for better accuracy
Unsupervised Learning
End-to-end (ETE) deep learning-based models
Performs with noisy environments
Speech-to-text as a Service (API)
Voice Biometric as a Service (API)

Enhanced Capabilities

Performance Metrics

Comes with Cognitive Search
Powered by LLMs
91%+ NLP Accuracy
95%+ Speech to Text Accuracy
Less than 500 ms overall call response time
Less than 100 ms NLP/NLU (ETE processing)
Less than 50 ms STT & TTS (ETE processing)
Proven 30% higher accuracy than Google ASR in Singapore English
Language wise accuracy (international or Indian)

Stack

Our Powerful, Versatile LLM Stack

Agent M

Agent M is a powerful enterprise grade LLM-driven or ChatGPT-based Master Agent developer framework. It lets you create multiple LLM-based Agents that can do natural language-based interaction over your document or data or application. Agent M serves as an orchestrator, seamlessly coordinating between multiple agents that perform various tasks - making natural language-based API calls, connecting to your data, and automating complex conversations.

AI Agent Framework

VoiceGPT

Breakthrough LLM model driven by 100% LLMs, empowered by low-latency, and fine-tuned by Floatbot.ai. VoiceGPT delivers real-time responses on calls or agent assist, effortlessly handling complex inquiries and optimizing operations. Dial+1-(650)-640-1015 or +91-278-663-0058 or try it on chat.

AI Voice Assistant

Knowledge Base

Enable your bots to self-learn from diverse sources like website pages, knowledgebase, PDFs, and Word documents. No more manual intent creation or extensive training.

AI Knowledge Base

Speech LLM

Unlock the power of ASR + NLP to deliver real-time, seamless, latency-free conversations. Enhance operational efficiency, resolve queries faster, and create exceptional customer experiences. Improve CSAT scores with smart conversations and accurate responses, ensuring a personalized approach to every interaction.

Analytics

Interaction Analytics

1/5

Key Insights

Gain valuable insights into customer behavior, sentiments, and intent through the interaction analytics tool, optimizing your understanding of user interactions.

2/5

Session Panel Access

Use the session panel to read and analyze actual conversations between bots and customers, providing a direct and detailed view of customer interactions. You can also export and download the reports if required.

3/5

Improving Customer Experience

Empower agents with analytics-driven insights to identify and address pain points, enhancing overall customer experience and satisfaction.

4/5

Bot Performance Optimization

Utilize analytics to refine bot responses, aligning them with customer expectations and improving the overall effectiveness of your automated interactions.

5/5

Increasing Sales and Conversions

Leverage interaction analytics to analyze successful customer behaviors, train agents to capitalize on effective communication strategies, and boost sales and conversions.

Code

Faster Deployment Cycle Using No-Code/Low-Code

Large Language Models

Floatbot UNO leverages innovative LLMs, including ChatGPT and LLM prompts, to create natural and human-like responses for a wide range of use cases. No more robotic interactions.

Customization & Guardrails

We understand that every business is unique, which is why Floatbot UNO allows you to customize and establish guardrails around the AI models to align with your specific business environment. Tailor the AI to your brand's personality and values.

Seamless Integration

Our platform seamlessly integrates with leading contact center solutions such as Genesys, NICE InContact, AVAYA, Cisco WebEx, and more. This ensures that Floatbot UNO can seamlessly fit into your existing infrastructure, making the transition to AI-driven customer service a breeze.

Multi-Lingual Support

In a global marketplace, language should never be a barrier. Floatbot UNO supports 150+ languages, enabling you to connect with customers around the world effortlessly.

Faster Deployment Cycle Using No-Code or Low-Code

No more prolonged deployment cycles as our intuitive interfaces empower both tech and non-tech users to effortlessly design, deploy, and refine chatbots at an unprecedented pace. With rapid iterations – make real-time adjustments, stay agile, and respond swiftly to user feedback.

Developer-Friendly

Floatbot UNO is Developer-Friendly

No-Code

No-Code API Building

Effortlessly create APIs without coding expertise. Our platform empowers developers and non-developers alike to build and deploy APIs seamlessly, reducing complexity and accelerating development processes.

Campaign

Simplified Campaign Triggering

Streamline campaign triggering with simplicity. Our platform provides a user-friendly interface for initiating and managing campaigns, reducing the intricacies of the process and ensuring a straightforward experience for users.

Interactions

Effortless Data Interactions

Floatbot UNO simplifies data handling, allowing users to engage with and manipulate data effortlessly, streamlining operations and enhancing efficiency.

Integration

Bot-as-a-Service Integration

Integrate Bots effortlessly into your applications. Our platform, designed with developers in mind, enables seamless Bot-as-a-Service integration. Enhance user experiences and automate processes with minimal coding efforts, ensuring a smooth and efficient integration journey.

AI Dialer

Voice Gateway or AI Dialer

The Voice Gateway or AI Dialer empowers your system to handle voice-based interactions efficiently. It serves as a foundation for Voicebot interactions during inbound calls.

AppXchange

Transform your customer support and agent assistance capabilities through the integration of our innovative LLM-powered stack with leading CCaaS and CPaaS platforms. Experience a new level of automation that enhances customer satisfaction and enriches the overall customer journey.

We are Cloud-Agnostic

Floatbot UNO comes with versatile hosting solutions, allowing you to seamlessly choose between multi-tenant cloud, private-cloud, or on-premise options. Agnostic to cloud providers, it provides the flexibility needed for your specific requirements.

High Availability and Security

Our containerized architecture ensures high availability, disaster recovery, in-country hosting, and efficient resource utilization, offering a secure and resilient infrastructure for your operations.

Contact Center

End-to-End, LLM-Powered, Full-Stack Conversational AI Platform