With 15+ years of experience across global markets, Jimmy specializes in SaaS automation, focusing on AI-driven customer experience for banking, fintech, insurtech, and financial institutions.
NYC-based investment banker Jack Welch, formerly with Citi and Bank of America, advises Floatbot.AI on US market strategy and growth, leveraging his deep expertise in finance.
Jim Iyoob, recognized in the "CX Hall of Fame" 2023, is a CX leader and advisor to Floatbot.AI, bringing top insights in CX, chat, operations, and AI to enhance customer experiences.
Join our team and help us innovate Voice AI
In 2017, Floatbot was founded with the vision of revolutionizing customer service through the automation of repetitive queries – to enable human agents to focus on delivering exceptional experiences and addressing the high-value needs of customers.
In 2018, Floatbot was officially introduced as a leading provider of Conversational AI Chatbots. With steady growth, we established partnerships and gained clients across India through inbound inquiries and strategic partnerships
With continued growth, Floatbot sharpened its focus on delivering solutions to specific challenges in the BFSI sector, serving clients in India, APAC, and the USA. Our partnerships with well-respected banks and government organizations established us as a leading provider in the industry. Additionally, to expand our offerings, we launched our Voicebot and initiated research in this area.
In our quest to deliver cutting-edge technology, we introduced Floatbot UNO, an end-to-end, conversational AI stack that elevates and automates conversations.
With its unmatched capabilities of Floatbot UNO, we successfully penetrated the North American market and started emerging as a leader in providing deep-tech conversational AI solutions.
In 2022, Floatbot established a strong presence in North America with a new base in the USA and the relocation of our CEO and Founder, Jimmy Padia. With a dedicated team, we formed valuable partnerships and expanded our network. We also launched innovative products, such as AI Agent Assist, NEO, and Cognitive search, positioning ourselves as a leading end-to-end provider of Conversational AI, globally.
In 2023, we celebrated milestones – launching Agent M and VoiceGPT and earning Guidewire's Insurtech Vanguard status. With our team and customer base flourishing, and our impactful presence at events like Connected Claims USA and ITC Vegas, we've set the stage for an even more remarkable future in conversational AI.
In 2024, we launched four specialized AI Agents, transforming automation in core industries. Our claims automation innovation made us a top five finalist at Guidewire's Insurtech Vanguards Pitch Competition. We were also named a top three emerging insurtech by Insurtech Hartford and selected for the InsurtechNY Growth Accelerator. With 17 event participations, growing customers, strong partnerships, and ongoing innovation—our journey has just begun!
2025 solidified our position as a true innovator on the global stage. Our solutions were recognized in the Winner's Circle at HIMSS25 and as a CMP Research Core-Performing Provider. We fueled this growth with bold product innovation, launching FloatSpace — the revolutionary AI Workspace for Insurance Teams. Our family grew with strategic talent acquisitions, high-impact customers and trusted partners in Insurance, Lending and Debt Collections. It was a year of validation, expansion and relentless innovation... setting a dazzling new benchmark for what's to come.
