Healthcare Automation Solutions | AI Agents for Healthcare

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Empower Clinical Staff, Claims Specialists, Agents, Sales Reps, & CSRs

impact metrics

Improved Efficiency Guaranteed

50%

Reduction in Patient Support Costs

30%

Decrease in AHT (Average Handle Time)

80%

Automation of Patient Engagement Calls

70%

Reduction in Compliance Risk

90%

Decrease in After-Call Work (ACW)

providers

Simplify Patient Access

Automate Patient Engagement

Enhance patient interactions with AI-powered automation in healthcare across voice, chat, email, and text/SMS. LEXI provides instant responses, proactive updates & seamless support. She is multi-lingual and can be deployed on 15+ digital channels (MS Teams, WhatsApp, Telegram, etc.)

Digital Front Door (DFD) Automation

Automate the first point of contact. From self-service appointment booking to answering general inquiries, LEXI reduces wait times and improves overall patient satisfaction.

Improved Customer Experience and CSAT Scores

Appointment Scheduling & Management

Enable patients to schedule, reschedule, or cancel appointments. Reduce no-shows with smart reminders and ensure optimal scheduling efficiency for providers and staff.

Billing & Payment Support

Automate billing inquiries and payment assistance, helping patients understand charges, verify insurance details, and make secure payments. Reduce administrative workload while improving payment collection rates with conversational AI for healthcare.

Copilots or Real Time AI Agent Assist for Providers

Internal clinical staff and CSRs can automate workflows, training, and access knowledge bases or EHR systems. It listens to patient-support interactions, suggesting the next steps or triage. QA compliance officer ensures professional conduct of agents.

Payers

Reduce Complexity in Insurance Administration

Billing & Payment Support

Automate billing & payment inquiries, claim status updates, coverage explanations and payment resolutions with conversational AI for healthcare. Ensure accurate reimbursements, reduce delays, and enhance member or patient satisfaction with real-time support.

Benefits Verification

Automation in healthcare can help verify member coverage details, co-pays, deductibles, and benefits – eliminating the need for long wait times and repetitive inquiries.

Patient Eligibility Verification

Instantly verify patient eligibility across multiple insurance plans, reducing delays and manual workload for staff with AI Agent for healthcare.

Copilots or Real Time AI Agent Assist for Payers

AI-powered copilots help CSRs, claims specialists, and agents with conversational workflows, decision trees, nudges, call summarization, knowledgebase optimization & quick retrieval of info from data sources.

Pharmacies

Streamline Pharmacy Workflows

1/7

Patient Support

LEXI handles patient inquiries, providing quick, accurate responses to prescription-related questions and pharmacy services.

2/7

Prescription Refills

Automate refill requests, send reminders & notifications to ensure patients never miss their medications with LEXI - AI Agent for healthcare.

3/7

Medication Reminders

Automation in healthcare can deliver timely reminders via chat, SMS, or voice to improve medication adherence and patient outcomes.

4/7

Instant Answers to General FAQs

Reduce call volumes by automating responses to common pharmacy-related questions, from store hours to insurance coverage.

5/7

Real-Time Order Tracking

With healthcare process automation enable patients to check prescription statuses, delivery updates, and order history without needing to contact support.

6/7

Loyalty Promotions

LEXI, AI Agent for healthcare can personalize promotions, send exclusive offers, and engage customers with tailored loyalty programs.

7/7

Copilots or Real Time AI Agent Assist for Pharmacies

AI-powered copilots help CSRs, sales reps, clinical pharmacies with conversational workflows, real-time clinical guidelines, medication recommendations, and diagnostic assistance. The Auto QA module minimizes compliance risks by 70%, ensuring policy adherence and guiding staff to follow SOPs. Call, Chat Summarization & 50+ KPIs reduces ACW by 90%.