As one of the senior leaders of our service provider organization, I am pleased to share how Floatbot's conversational AI products have transformed our ability to provide exceptional solutions to our customers. By leveraging their platform abilities, we have been able to seamlessly manage end-user interactions across multiple channels including phone, IVR, web chat, WhatsApp, and more.

I have worked closely with the Floatbot team on deploying agent-assist. Floatbot platform exceeded my expectation in identifying the right knowledge article based on the provided inputs. Floatbot team was very responsive and fast in adopting new ideas, which is critical for any innovation-led transformation project.
We were able to implement the solution 70% faster than other similar solutions I have worked with. In our deployment, we saw a significant improvement in the speed of accessing the correct answers by the users, thereby improving the efficiency and customer satisfaction. With Floatbot, we will be able to push the same agent-assist bot to a customer-facing Chatbot or Voicebot for self-serve, reducing our effort by 60% for future self-serve deployments.

We signed contract with Floatbot to automate outbound calls and to generate qualified leads. We are extremely pleased with Floatbot platform capabilities and their Voice AI technology. In last 2 months, we were able to generate revenue of $400,000+ though Floatbot's Voicebot. At present, we are able to generate 20% of our total qualified leads through Voicebot. We aim to generate at least 80% of our total qualified leads through Floatbot's Voice AI platform, in next 3 months. We got almost 24x7 support from Floatbot's team. I would highly recommend Floatbot to anyone looking for Voice AI to automate their contact center operations.

Jimmy & Team has been an amazing support for us and Floatbot's capability of deploying the bots in Omni-channels along with its strong AI, helps our product to stand out from other competitors. We are not only seeing great interest from customers who are already using telemarketing and handling contact center but also companies who recognize the importance of digital transformation.