Your customer support agents don’t have to struggle to find the relevant information while talking (or texting) to customers. AI-powered virtual assistants are here to help
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When your support agents are talking to customers, they can ask the virtual assistant (a chat and voice interface) to find a piece of specific information. This way, they don’t have to sift through the pages of the script or other documents
A virtual assistant listens to the call and provides real-time suggestions to the customer support agent to answer. An intelligent agent assistant can understand the context, intent, and sentiments of the conversation
Agent assistants can crawl through your unstructured document and fetch relevant, useful information
The intelligent agent assist bot can learn from the unstructured knowledgebase
AI-powered virtual assistants take care of the tedious process of finding information, so your support agents can focus on delivering an exceptional customer experience
Find information faster with virtual assistants and avoid keeping your customers waiting. Customers love it when you resolve their issues faster
Improved agent productivity means lower customer costs. Automate manual, repetitive work with agent assistants
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