AI AGENT ASSIST IS POWERED BY COGNITIVE Q&A

AI Agent Assist
  • The bot finds answers from unstructured data sets - such as website content, documents, PDF, Word, Knowledge-base
  • The bot self-learns through unsupervised learning through documents, agent scripts, etc
  • Powered by Advanced NLU, Semantic Search, and Fuzzy Matching. It helps better understand the search intent and enhances the search experience
  • Self-learning NLP
  • Seamless integration with third-party Knowledge-base
Boost Agent Productivity with
Intelligent AI-POWERED VIRTUAL ASSISTANT
FLOATBOT QNA - COGNITIVE SEARCH

Floatbot QnA helps agents find answers from unstructured datasets - Word documents, PDFs, website pages, and knowledgebase. You don't have to train it - it trains itself through unsupervised learning through unstructured documents, agent scripts, web pages, etc.

Cognitive QnA improves the search experience as it finds answers based on the search intent.

REAL TIME SUGGESTIONS/NUDGES
REAL-TIME SUGGESTIONS/NUDGES

The AI Agent Assist tool monitors conversations, understands context and indents, and provides real-time suggestions/nudges - while the agent is talking/chatting with the customer.

The bot (Virtual assistant) finds answers (suggestions) by itself according to customer queries.

AI answers for customer queries

AI Agent Assist finds answers to customer queries and helps human agents focus on delicate or complex tasks - building relationships, generating sales opportunities, and closing deals

AI ANSWERS FOR CUSTOMER QUERIES
INVOKES PRE DEFINED WORKFLOW IN
Invokes pre-defined Workflow in Agent app for any process

Based on pre-defined conditions, AI Agent Assist triggers workflows in Agent App and helps human agents streamline trivial tasks

Ask a Virtual Assistant (AI Agent Assist Bot)

While talking to your customers, your agents can ask the AI Agent Assist (a chat or voice interface) to find information. The bot finds information quickly, sparing the human agent to sift through the pages of the script or other documents.

Floatbot's Agent Assist AI can find information from unstructured documents and learn from the unstructured knowledge base.

Ai Agent Assist Bot
Voice In – Chat Out
Voice IN – Chat OUT (Get Real-Time Automated Suggestions)

Real-Time Agent Assist listens to the call, understands what the customer want (analyzing the context, intent, and sentiments), and suggests appropriate answers to the human agent in real-time.

It enables human agents to solve customers' issues quickly, reducing MTTR (Mean Time To Resolve).

Business Benefits
Boost Agent Productivity
Boost Agent Productivity by 50%

Thanks to the bot, human agents can focus on creating better customer experiences rather than wasting time looking for information in the script of other documents

Reduce MTTR
Reduce Mean Time to Resolve (MTTR) of Customer Issues

Agent Assist AI finds information way faster than a human agent can. It leads to faster resolution of customer queries and lower MTTR

Better Customer Experiences
Cut Down Customer Support Costs

Thanks to the virtual assistant, human agents can focus on creating better customer experiences rather than wasting time looking for information in the script of other documents

Pre-Integrated with the
Popular Contact Center Solutions
Genesys
Avaya
Ameyo
Five9
cisco
nice in logo
Have Questions?
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