Achieve Efficiency in Customer Support Calls or Sales Conversations (Calls or Chats). Understands customer sentiments and intents, and offers immediate, tailored responses to your human agents during support or sales interactions.
Suggestions and Nudges for your Human Agents
Self-Learns from Unstructured Data – Website, Knowledgebase, and more
Calls with the Customers
Monitors Compliances of Regulatory Statements Spoken by Agents
Conversation Analytics, Sentiment Analysis, Customer Intent, Agent Performance, User Satisfaction, & More
Workflows and Decision Trees
Call Transcription
Knowledgebase Optimization, RAG-Powered Cognitive Search, NLP, Speech AI, LLM
Increase Agent Productivity by up to 50%
Reduce AHT by 25% to 30%
Increase CSAT Score by 80%
Get a Boost in Customer Issue Resolution Rate by 70%
Enhance CX by 85%
Improve First-Time Right Resolutions by 60%
Achieve Real-Time Quality and Compliance Monitoring by up to 100%
Real-Time Analytics and Summarization, Saving Agents 10 Minutes Post-Call
Witness the collaboration of human expertise and artificial intelligence as our bot enhances communication with customers through dynamic text exchanges.
Agent Greets the customer and authenticates if necessary.
Suggests appropriate greeting message to agent along with past user sessions.
Agent asks and understands user query.
Analyzes the intent based on speech and screen context and suggests relevant knowledge and/or guidance.
Agent keeps user on hold for few minutes and searches for appropriate response/answer to the query.
Guides the agent and offers relevant automation sequence and fulfills.
After a few minutes, the agent gets back to the user with the resolution and confirms if there are any additional queries.
Presents the agent detailed confirmation statements and listens for additional intents.
User hangs up the call and updates other systems manually.
Presents the agent with detailed call summary and updates other systems.
Real Time Agent Assist actively analyzes the ongoing conversation with the customer. Based on that, it suggests what to say or ask next, ensuring a smooth and contextually accurate interaction. Here is what it does:
Empowered with Cognitive Search capabilities, it effortlessly conducts lightning-fast question-and-answer sessions on unstructured knowledge bases, past cases, PDFs, and more —resolving user queries in seconds.
Specifically trained for pre-sales and sales conversations, when the agent is talking to a customer, the bot:
AI Agent Assist ensures your team adheres to rules and SOPs, swiftly identifying any inappropriate behaviors:
After each conversation, the AI Agent Assist records important details, making it easier for agents to follow up with customers, document cases, and evaluate their own performance:
Knowledgebase Optimization, RAG-Powered Cognitive Search, NLP, Speech AI, LLM
AI Agent Assist processes conversations and understands trends and patterns within customer interactions, enabling prompt, informed decisions and actions based on key data. Real time insights can be customized based on business needs:
Evaluates the customer's overall emotional response and satisfaction level based on their interaction, which is crucial for identifying areas for improvement. This includes:
AI Agent Assist is designed to adapt to your unique needs, offering both a comprehensive solution and a versatile widget option.
Shift your agents' focus from paperwork to people. AI Agent Assist frees them from information hunting, enabling them to concentrate on meaningful interactions that foster customer satisfaction.
Infuse intelligence into your responses and reduce mean time to resolve (MTTR) customer issues. With AI Agent Assist, your team is armed with the right information, instantly.
Enter a new era of cost efficiency. Real-time AI Agent Assist optimizes your support landscape, enabling your team to do more with less and ultimately lowering the overall cost of customer support.
Seamlessly integrated AI companion that listens to customer interactions. Delivers spot-on, personalized interactions, boosting Agent productivity and delighting customers. Integrate it with Agent M and FloatGPT to enhance AI Agent Assist’s Abilities.
