Launch GenAI Omnichannel Chatbots on Customers’ Favorite Channels

Be available on your customers’ preferred communication channels. Expand your reach across 15+ customer-facing touchpoints, including Text (SMS), Facebook Messenger, Viber, WhatsApp, Line, WeChat, Slack, Telegram, Google Home, Google Assistant, iOS, Android, Mobile apps, website, call centers, and more.

Our omni-channel chatbot seamlessly integrates with Text or SMS. Send quick notifications, personalized promotions, or responsive customer service to stay connected with your customers 24/7.

Floatbot's no-code/low-code platform simplifies Gen AI bot development by allowing you to select a LLM of your choice. With intuitive interface and drag-and-drop features, you can build a bot within hours, leveraging pre-trained LLMs for quick integration.

Empower customers to initiate discussions on one channel and effortlessly transition to another. Our Chatbot ensures a seamless switch between various channels without losing session and context of the conversation across platforms.

Protect your customers' data with our secure authentication feature. Easily verify their identity before giving access to sensitive information or transactions.

Self-learns from unstructured data – you don’t need to train the bot over thousands of intents. Our GenAI-powered features ensure that your customers always receive accurate and relevant responses.

Our platform is pre-integrated with 25+ enterprise solutions (including popular contact centers, banking, and insurance ISVs). Offer your customers the finest automation by integrating chatbots across industry-leading enterprise solutions.

Floatbot's AI chatbot handles customer inquiries & transfers it to a human agent when needed. Choose from your existing Live Chat (third-party pre-integrations available) or Floatbot's Live Chat fallback. Enable Co-browsing, audio, video call for onboarding and support.

Enable secure and convenient transactions through chatbot by integrating with payment gateways. Accept payments directly through bots and provide your customers with a seamless buying experience.

Provide a convenient experience for your customers with our voice-enabled feature. Customers can interact with your bot using voice commands, making it easier for them to engage with your business without pressing buttons.

Make your bot-conversations more engaging and informative with our rich media feature. Share images, videos, and documents directly through the chatbot to enhance the customer experience.

Provide location-based services to your customers with our Google Maps integration. Let them share their location or find nearby stores, branches, or outlets through the bot.

Floatbot’s Omni-channel chatbot is multilingual - Arabic (right-to-left), Japanese, Korean (Hangul), Spanish, French, and more. Connect with your customers in their preferred language with our multilingual keyboard. Easily switch between languages and improve communication with your customers.

Keep your branding consistent and provide a seamless customer experience with a self-hosted bot that acts like an invisible app, the bot has a shareable responsive link that gives a flawless experience across your website or an app.

Be there where your customers are. Integrate your bot with WhatsApp and let your customers engage with your business through their preferred communication channels. Since we are WhatsApp approved BSP ✅, our platform is fully compliant with WhatsApp's policies and guidelines.

Customize the chatbot interface with your brand's unique design elements. Strengthen brand recognition and visual connection between your customers and your business. Implement your preferred style guidelines to the chatbot's interface, integrating your logo and brand.

Enhance customer relationships by actively monitoring and addressing their satisfaction levels. Utilize data-driven insights to make informed decisions. Implement strategic changes that resonate with your customers, ultimately driving improved overall satisfaction scores.