Conversational AI for Contact Centers and BPO/BPM

VP Digital Transformation
Large BPO organization
NYSE listed BPO organisation
Sandeep V

HERE'S WHAT OUR CUSTOMERS SAY

The Floatbot team was very responsive and fast in adopting new ideas, which is critical for any innovation-led transformation project. We were able to implement the solution 70% faster than other similar solutions I have worked with. In our deployment, we saw a significant improvement in the speed of accessing the correct answers by the users, thereby improving the efficiency and customer satisfaction metrics. With Floatbot, we will be able to push the same agent-assist bot to a customer-facing chatbot or Voicebot for self-serve, reducing our effort by 60% for future self-serve deployments. Read less

Operations Manager
Erica F

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HERE'S WHAT OUR CUSTOMERS SAY

We signed contract with Floatbot to automate outbound calls and to generate qualified leads. We are extremely pleased with Floatbot platform capabilities and their Voice AI technology. In last 2 months, we were able to generate revenue of $400,000+ though Floatbot's Voicebot. At present, we are able to generate 20% of our total qualified leads through Voicebot. We aim to generate at least 80% of our total qualified leads through Floatbot's Voice AI platform, in next 3 months. We got almost 24x7 support from Floatbot's team. I would highly recommend Floatbot to anyone looking for Voice AI to automate their contact center operations.

Strategic Alliances Leader
Amanda Lim

HERE'S WHAT OUR CUSTOMERS SAY

Deep Tech Conversational AI Solutions Tailored to Contact Center Operations

Floatbot UNO - Conversational AI Voicebot

Automate inbound/outbound calls with an intelligent Voicebot that acts as a human agent and understands human language. Floatbot UNO uses custom models that are trained end-to-end on industry-specific data, enabling the Voicebot to understand complex, sophisticated conversations.

Automate telemarketing
Increase digital sales by 150%
Automate customer support
Reduce operational costs by 40%
Seamless agent handover
Deflect calls
Elevate customer experience and increase CSAT scores

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Omnichannel Chatbot

Deploy an omnichannel chatbot across all customer-facing digital channels and enable your customers to interact with you through their favorite channel - Text/SMS, Facebook Messenger, WhatsApp, website, mobile app, Telegram, and more.

Increase CSAT scores
Deflect calls
Automate customer support
Reduce support costs by 40%
Allow the user to drop on one channel and continue on another (without losing the session and context of the conversation)
Pre-integrated with popular social media, messengers, virtual assistants, and 25+ enterprise solutions (including popular contact centers and banking and insurance ISVs)

AI Agent Assist

Empower your human agents with AI Agent Assist to boost their productivity. AI Agent Assist performs a cognitive search over an unstructured data set - website content, scripts, documents, pdf, Word, and knowledge base - and finds appropriate answers to questions.

It is available in two formats:

Chat IN - Chat OUT: The agent asks questions to the AI Agent Assist

Voice IN - Chat OUT: The bot listens to the conversation and suggests appropriate answers in real-time.

Boost agent productivity
Reduce MTTR(Mean Time To Resolve)
Reduce support costs
Pre-integrated with popular contact centers, including Genesys, Five9, Avaya, Ameyo, Cisco, Nice inContact
Pre-integrated with popular knowledge base solutions, including Salesforce, KMS Lighthouse

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Floatbot NEO - ASR as a Service

Enable highly accurate and faster transcription with Floatbot's deep tech Automatic Speech Recognition (ASR) technology.

Accurate speech detection. No spelling mistakes. Proven 99%+ Accuracy
Real-time transcription, which is 4X faster than manually typing
Voice biometrics login available for users
Supported on cloud as well as on-premise environment
Available on Desktop, Mobile app, Web, and Chrome Plugin
Simple, Easy-to-Use UI. Start transcribing with a single click
Supports 10+ languages, including English, Spanish, French, Italian, Arabic, and Chinese

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Floatbot ARMOR - Voice Biometrics

Leverage Floatbot Armor (voice Biometrics) to ensure iron-clad security of your business processes. Enable your customers to authenticate their identities through a convenient, contactless option. Floatbot's advanced voice recognition technology can accurately identify the speaker.

Language-independent
Channel independent - supports IVR, bots, and agent communication
Creates unique voiceprint
Quick voice authentication within 2-3 seconds
Active and passive voice authentication

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A LEADING UTILITIES COMPANY IN NORTH AMERICA REDUCED CUSTOMER SUPPORT COST BY 40% LEVERAGING THE POWER OF VOICE AI

Overwhelmed with the thousands of calls coming in from prospects every day, the client decided to integrate their contact center with our conversational AI-powered voice bot. With this intelligent automation in place, the client reduced customer support costs by 40% and generated USD 400k in revenue within the first two months. Now they have streamlined the lead generation process—the conversational AI-powered platform makes 10,000+ calls every day for pre-qualification and books appointments of the qualified leads with sales representatives.

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