Conversational AI for High Operational Efficiency in BPOs and Contact Centers

BEST BRANDS LEVERAGE FLOATBOT'S
CONVERSATIONAL AI TO DELIVER EXCEPTIONAL EXPERIENCES
Deep Tech Conversational AI Solutions Tailored to Contact Center Operations
Floatbot UNO
Floatbot UNO - Conversational AI Voicebot

Automate inbound/outbound calls with an intelligent Voicebot that acts as a human agent and understands human language. Floatbot UNO uses custom models that are trained end-to-end on industry-specific data, enabling the Voicebot to understand complex, sophisticated conversations.

  • Automate telemarketing
  • Increase digital sales by 150%
  • Automate customer support
  • Reduce operational costs by 40%
  • Seamless agent handover
  • Deflect calls
  • Elevate customer experience and increase CSAT scores
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Omnichannel Chatbot

Deploy an omnichannel chatbot across all customer-facing digital channels and enable your customers to interact with you through their favorite channel - Text/SMS, Facebook Messenger, WhatsApp, website, mobile app, Telegram, and more.

  • Increase CSAT scores
  • Deflect calls
  • Automate customer support
  • Reduce support costs by 40%
  • Allow the user to drop on one channel and continue on another (without losing the session and context of the conversation)
  • Pre-integrated with popular social media, messengers, virtual assistants, and 25+ enterprise solutions (including popular contact centers and banking and insurance ISVs)
AI Agent Assist

Empower your human agents with AI Agent Assist to boost their productivity. AI Agent Assist performs a cognitive search over an unstructured data set - website content, scripts, documents, pdf, Word, and knowledge base - and finds appropriate answers to questions.

It is available in two formats:

Chat IN - Chat OUT: The agent asks questions to the AI Agent Assist

Voice IN - Chat OUT: The bot listens to the conversation and suggests appropriate answers in real-time.

  • Boost agent productivity
  • Reduce MTTR(Mean Time To Resolve)
  • Reduce support costs
  • Pre-integrated with popular contact centers, including Genesys, Five9, Avaya, Ameyo, Cisco, Nice inContact
  • Pre-integrated with popular knowledge base solutions, including Salesforce, KMS Lighthouse
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Floatbot NEO - ASR as a Service

Enable highly accurate and faster transcription with Floatbot's deep tech Automatic Speech Recognition (ASR) technology.

  • Accurate speech detection. No spelling mistakes. Proven 99%+ Accuracy
  • Real-time transcription, which is 4X faster than manually typing
  • Voice biometrics login available for users
  • Supported on cloud as well as on-premise environment
  • Available on Desktop, Mobile app, Web, and Chrome Plugin
  • Simple, Easy-to-Use UI. Start transcribing with a single click
  • Supports 10+ languages, including English, Spanish, French, Italian, Arabic, and Chinese
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Floatbot ARMOR - Voice Biometrics

Leverage Floatbot Armor (voice Biometrics) to ensure iron-clad security of your business processes. Enable your customers to authenticate their identities through a convenient, contactless option. Floatbot's advanced voice recognition technology can accurately identify the speaker.

  • Language-independent
  • Channel independent - supports IVR, bots, and agent communication
  • Creates unique voiceprint
  • Quick voice authentication within 2-3 seconds
  • Active and passive voice authentication
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Pre-integration with Popular Knowledge-bases
Atalassian KMS Salesforce Oracle Zendesk
A LEADING UTILITIES COMPANY IN NORTH AMERICA REDUCED CUSTOMER SUPPORT COST BY 40% LEVERAGING THE POWER OF VOICE AI

Overwhelmed with the thousands of calls coming in from prospects every day, the client decided to integrate their contact center with our conversational AI-powered voice bot. With this intelligent automation in place, the client reduced customer support costs by 40% and generated USD 400k in revenue within the first two months. Now they have streamlined the lead generation process—the conversational AI-powered platform makes 10,000+ calls every day for pre-qualification and books appointments of the qualified leads with sales representatives.

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Business Benefits of Contact Center AI (Conversational Automation)
Reduce Customer Support
Costs by 40%
Reduction in Customer Support Costs
Deflect Calls by 40% Call-deflection
Increase CSAT Scores
by 80%
business-benefits-1
Improve Agent Productivity
by 50%
business-benefits-2
Reduce Transcription Costs
by 3X
business-benefits-3
Pre-Integrated with the
Popular Contact Center Solutions
Genesys
Avaya
Ameyo
Five9
cisco
nice in logo
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