Streamline Customer Support

Experience the Transformative Impact of AI on Contact Center Operations

Streamline rule-based tasks, automate customer support, increase CSAT scores, maximize digital sales with end-to-end, generative AI-powered conversational AI workflows.

AI Assist
Sessions
Knowledgebase
BPO-banner
BPO-banner-call
Automate

Inbound/Outbound Calls

Enable

Omni-Channel Conversations

Augment

Agent Assistance

Pre-Trained

on Industry-Specific Data

Enable Accurate

& Faster Speech Transcription

Compliance

AI Compliance Adherence

50+

Real-Time Analytics

Training

Agent Training

Schedule or Run

Outbound Campaigns

Onboarding

Agent Onboarding

Trusted by

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connectq
/etech-global-services
Firstsource
HGS
ibex
logouno
startek
WNS Global Services

Experience Zone

     
     
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      Common Difficulties

    Common Hurdles in Contact Center Operations 

    High Volume of Repetitive Queries

    High Volume of Repetitive Queries  

    Lack of Multilingual Support & Language Barriers

    Lack of Multilingual Support & Language Barriers

    Time-Consuming Agent Training

    Time-Consuming Agent Training

    Long Average Handling Time

    Long Average Handling Time

    Maintaining Consistent High-Quality Customer Interactions

    Maintaining Consistent High-Quality Customer Interactions

      GenAI Suite

    All-in-One Generative AI-Powered Conversational AI Solution

     AI Agents
    • Unified Chatbot, Voicebot, and Textbot
      • Human-like voice conversations 
      • 100% Gen AI-powered
      • RAG-Powered Cognitive Search 
      • Multi-lingual, Omni-channel integration with 15+ touch points 
      • Hybrid Voicebot and Text bot/SMS bot 
      • Seamless fallback from Voice to Text and Live Chat 
      • Pre-integrates with popular contact center, payment systems, and telephony platforms  
     Live Chat
    • Live Chat with Co-Browsing
      • Real-time engagement through Live Chat & Audio/Video calls 
      • Co-Browsing for visual guidance without additional downloads + recording 
      • File Sharing 
      • Highlighting, Data Field Masking, and Document Signing 
     AI Agent Assist
    • Augment Agent Productivity 
      • Available for chat-based and voice-based interactions 
      • RAG-Powered Cognitive Search 
      • Sentiment and intent analysis 
      • Workflows and decision trees 
      • Real-time suggestions/nudges 
      • Compliance 
      • 50+ Real-time call analytics 
     NEO
    • ASR-as-a-Service
      • 95%+ Accuracy
      • Response time < 50 milliseconds
      • Voice biometrics
      • Easy to use UI
      • Supported on cloud, on-prem, private cloud, hybrid
      • Allows fine-tuning with 100-300 hours of customer data
      • Industry-specific models
      GenAI-Powered ROI's

    Maximize ROIs with Proven GenAI Solutions

    150%

    Increase in Digital Sales

    80%

    Increase in CSAT

    40%

    Reduction in Operational & Support Costs

    99%+

    Achievement in Speech Detection

    3x

    Reduction in Transcription Costs

    40%

    Call Deflection

      Conversational AI

    Integrated Contact Center & BPO AI Stack

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    Self-Service AI Agents: Chatbot
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    Self-Service AI Agents: Voicebot
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    AI Agent Assist or Co-Pilot
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    Live Chat with Co-Browsing
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    NEO – ASR-as- a-Service
      Solutions

    Our Solutions

    omnichannel chatbot
    AI Agents (Omni-Channel Chatbots)

    Launch an omni-channel chatbot in hours. Extend your customer engagement to every digital channel - text, Facebook Messenger, and WhatsApp, website, mobile app, Telegram, and more.

    • Increase CSAT scores
    • Deflect calls
    • Reduce support costs
    • Seamlessly switch between channels without losing your conversation context
    • Pre-integrated with 25+ enterprise solutions, including contact centers, banking, and insurance ISVs, along with popular social media, messengers, and virtual assistants
    voicebot
    AI Agents (Voicebots)

    Deliver hyper-personalized, conversational buying experience through AI-powered Voicebots and conversational automation for BPO. Automate telemarketing by making inbound/outbound calls, interacting with customers, asking them qualification questions, qualifying leads, and scheduling meetings & appointments.

    • Automate telemarketing
    • Automate customer support
    • Seamless agent handover
    • Deflect calls
    • Elevate customer experience and increase CSAT scores
    ai agent assist
    AI Agent Assist

    Guide your agents with apt responses for support or sales calls and chats. By actively listening to conversations, AI Agent Assists understand customer sentiments and intents, providing real-time, on-the-spot suggestions to human agents.

    • RAG-powered cognitive search, conversational workflow, decision tree, knowledge-base optimization, sentiment analysis.
    • Sales enablement calls (increase sales productivity and conversions).
    • Assist in customer support, reduce average call handling time by flashing answer on agent’s screen.
    • Real-time nudges or suggestions for sales conversation.
    • QA and compliance of customer-agent conversation.
    • Real-time 50+ call analytics.
    • Real-time nudges or suggestions for sales conversation.
    Floatbot NEO ASR-as-a-Service
    Speech Transcription – NEO ASR-as-a-Service

    Integrate advanced deep tech Speech-to-Text or ASR (Automatic Speech Recognition) capabilities into your voice-based applications, ensuring exceptionally accurate real-time audio transcription, with accuracy levels reaching up to 95%.

    • Real-time transcription, which is 4X faster than manually typing
    • Voice biometrics login available for users
    • Supported on cloud as well as on-premise
    • Available on desktop, mobile app, web, and Chrome plugin
    • Start transcribing with a single click with a simple, easy-to-use UI.
    • Supports 10+ languages, including English, Spanish, French, Italian, Arabic, and Chinese
      Choose Floatbot.AI

    Why Floatbot.AI is the Right Choice for your BPO

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    All-in-One Conversational AI Platform (Self-Service IVA and AI Agent Assist)
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    No-Code/Low-Code for DIY deployment
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    Pre-integrated with popular CCaaS Software
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    Strong functional expertise on Business model of AI augmented BPO
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    Plug and Play AI models for STT, LLM and TTS
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    Supports Integration with third-party Knowledge-base, CRM
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    Multi-Modal LLM Approach
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    Multi-Lingual
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      Pre-Integrations

    Pre-Integrated with Popular Contact Center Solutions & Knowledge-Bases 

    Avaya
    NICE-CXone
    Cisco
    genesys
    five9
    FracTEL
    vicidial
    TCN
    ringcentral
    hodusoft
    Atlassian
    KMS-lighthouse
    Salesforce
    Oracle
    zendesk
     Capabilities

    AI-Powered Features to Optimize Contact Center Workflows

    • GenAI-Powered Agents (Chatbots and Voicebots) 
    • Intelligent Routing
    • Sentiment Analysis
    • Continuous Learning
    • Fall Back to Human Agents 
    • Generative AI Technology
    • Intelligent Automation
    • Personalization at Scale
    • Seamless Integration
    • 50+ Real-Time Call Analytics
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    • 24/7 instant support; improved first-call resolution rates
    • Optimal call routing; reduced wait times
    • Real-time insights into customer emotions; adaptable agent approach
    • Evolving AI systems; staying ahead of technological advancements
    • During complex conversations, seamlessly transition to a live agent for the best possible support
    • Natural, meaningful interactions; enhanced customer satisfaction
    • Increased operational efficiency; focus on complex tasks
    • Tailored customer experiences; improved customer loyalty
    • Minimal disruption; smooth transition with existing systems  
    • Comprehensive insights into call performance, allowing continuous optimization of customer support
      Gen ai

    Unlock Business Success, Elevate Customer Support with Gen AI-Driven Conversational AI

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    AI Augmented Agents

    Automate 20-40% of query resolution or customer support. AI Agent Assist will further increase the productivity of agents by 30%. By providing intelligent insights and recommendations, AI Agent Assist maximizes marketing strategies, resolution ratio, and sales.

    2/11

    Replace Admin Activities with AI-Powered Automation

    Achieve more with fewer resources as Floatbot UNO automates time-consuming processes. Focus on strategic planning, innovation, and building meaningful connections with your audience.

    3/11

    Enhanced Customer Service

    Enable natural and context-aware interactions, enhancing the quality of customer service with personalized and efficient responses. Go beyond basic customer service with conversational AI solutions for BPO.

    4/11

    24/7 Availability

    Gen AI-powered bots ensure continuous support, allowing you to provide assistance and information around the clock, improving customer satisfaction. Be readily available at any hour for your customers.

    5/11

    Scalability

    Easily scale operations by deploying AI Agents (chatbots and voicebots) to handle a high volume of customer inquiries and routine tasks, reducing the need for additional manpower. Adapt to fluctuating workloads and ensuring efficient handling of peak periods.

    6/11

    Increase Margins

    Reduce operational costs and by extension, increase margins by automating repetitive tasks. Allow human agents to focus on more complex and value-added activities, thereby improving overall efficiency.

    7/11

    Consistent Responses

    Ensure consistency in responses across different channels and agents, maintaining a unified brand voice and customer experience.

    8/11

    Quick Information Retrieval

    RAG-powered cognitive search enables rapid access to information, facilitating faster query resolution and reducing customer wait times.

    9/11

    Multilingual Support

    Easily provide support in multiple languages, catering to diverse customer bases and expanding the reach of your customer base.

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    Data Insights for Improvement

    Leverage AI analytics to gain valuable insights into customer interactions, enabling continuous improvement in service delivery and operational efficiency.

    11/11

    Adaptability to Industry Changes

    Stay ahead of industry trends and adapt to changing customer preferences by using AI to quickly implement updates and improvements in customer service strategies.

      Demo

    Voice AI Agent in Action

    Play

    Experience Zone Video
    Voice-Based AI Copilot for Collections

    Play

    Experience Zone Video
    GenAI Powered Voicebot
      Client Case Study

    Voice AI Agent

    A leading North American utilities company achieved remarkable savings, cutting customer support costs by 40% with our Voice AI.

    Know more

    Voice Real-Time AI Agent Assist

    STARTEL Corporation successfully automated 60% of its quote generation process, empowering over 200 BPO clients and boosting agent efficiency by 30%.

    Know more

    Voice AI Agent

    Canara Bank revolutionized its customer support, automating over 10,000 calls per month and cutting Average Handle Time (AHT) by 24%.

    Know more