Automate inbound/outbound calls with an intelligent Voicebot that acts as a human agent and understands human language. Floatbot UNO uses custom models that are trained end-to-end on industry-specific data, enabling the Voicebot to understand complex, sophisticated conversations.
Deploy an omnichannel chatbot across all customer-facing digital channels and enable your customers to interact with you through their favorite channel - Text/SMS, Facebook Messenger, WhatsApp, website, mobile app, Telegram, and more.
Empower your human agents with AI Agent Assist to boost their productivity. AI Agent Assist performs a cognitive search over an unstructured data set - website content, scripts, documents, pdf, Word, and knowledge base - and finds appropriate answers to questions.
It is available in two formats:
Chat IN - Chat OUT: The agent asks questions to the AI Agent Assist
Voice IN - Chat OUT: The bot listens to the conversation and suggests appropriate answers in real-time.
Enable highly accurate and faster transcription with Floatbot's deep tech Automatic Speech Recognition (ASR) technology.
Leverage Floatbot Armor (voice Biometrics) to ensure iron-clad security of your business processes. Enable your customers to authenticate their identities through a convenient, contactless option. Floatbot's advanced voice recognition technology can accurately identify the speaker.
Overwhelmed with the thousands of calls coming in from prospects every day, the client decided to integrate their contact center with our conversational AI-powered voice bot. With this intelligent automation in place, the client reduced customer support costs by 40% and generated USD 400k in revenue within the first two months. Now they have streamlined the lead generation process—the conversational AI-powered platform makes 10,000+ calls every day for pre-qualification and books appointments of the qualified leads with sales representatives.
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