Next-Level Customer Support

Co-Browse with Customers in Real-Time through Live Chat

Co-Browsing is a feature that empowers businesses to engage with customers in real-time through our Live Chat platform. It allows agents to visually guide and assist customers by sharing their screens, providing a seamless and interactive support experience without additional software or downloads. 

cobrowsing
  GenAI Suite

Seamless End-to-End Onboarding with Built-In Solution Integrations

Effortlessly resolve queries with Chatbot or Voicebot interactions. If the customer requires human assistance, transition to live agents for personalized assistance. Leverage audio-video calls and co-browsing with live chat for a seamless support experience.

  Co-Browsing icon-int-b   AI Agent Assist icon-int-c   Audio/Video Calls icon-int-d   Omnichannel Chatbot icon-int-e   Live Chat
  GenAI-Powered ROI's

Secure Mission-Critical ROIs

Reduce customer onboarding time

70%

Reduction in customer onboarding time

Reduce MTTR

60%

Reduction in MTTR (mean time to resolve)

Increase sales

150%

Increase sales

Increase CSAT scores

80%

Increase CSAT scores

Experience Zone

  • Customer onboarding
  • Upselling & cross-selling
  • Shorten sales cycle
  • Reduced drop-off
  • Reduce call times
  Key Features

Elevate Support Experience with Feature-Rich Co-Browsing Solution

File Sharing

File Sharing

Enable your bots to self-learn from diverse sources like website pages, knowledgebase, PDFs, and Word documents. No more manual intent creation or extensive training.

Audio/Video Calls

Audio/Video Calls

Enjoy built-in audio and video call functionality for real-time communication, fostering more natural and personal interactions between customers and representatives. 

Audio/Video Calls

Audio/Video Recording

Record audio and video calls for training and transparency, adding an extra layer of accountability to customer support.

Audio/Video Recording

Co-Browsing + Audio/Video Recording

Capture Co-Browsing sessions and audio/video calls in a single recording, providing a comprehensive record of interactions. 

Invite a Friend

Invite a Friend

Easily invite a friend or colleague to join the session, facilitating collaboration and second opinions, thereby improving support efficiency.

Highlighting

Highlighting

Highlight fields and areas on the screen to enhance communication and understanding between representatives and customers.

Data Field Masking

Data Field Masking

Ensure customer data privacy by masking sensitive customer data fields, safeguarding private user information. 

Document Signing

Document Signing

Enable digital document signing during the session, streamlining transactions and agreements without the need for physical signatures, enhancing efficiency, and reducing paperwork.

  Business Benefits

Provide Seamless Support Experience with Live Chat

1/9

Connect Instantly

Floatbot's Live Chat allows you to connect with your customers instantly, eliminating frustrating wait times. By providing immediate assistance, you can address customer queries and issues faster, leading to increased satisfaction.

2/9

Live Chat Notifications and Management

Receive real-time notifications in the ‘New Visitors’ tab when a user initiates a live chat. Dedicated agents can promptly join the chat and provide support, while the ‘Online Visitors’ tab displays the list of available users. Access complete chat history for reference.

3/9

Round-the-Clock Customer Support

Floatbot's live chat feature extends support capabilities to 24x7 through live chat agents, ensuring customer inquiries are addressed around the clock. This continuous availability leads to heightened customer satisfaction and convenience.

4/9

Increase Conversion Rates

Create opportunities to address potential concerns, clarify doubts, and guide users towards making a purchase decision. Proactive engagement can prevent cart abandonment and lead to higher conversion rates.

5/9

Capture Leads Efficiently

Live chat allows your agents to initiate conversations with website visitors, offering assistance and collecting relevant information. This data can be used for lead generation, enabling your marketing team to nurture prospects and convert them into customers.

6/9

Optimize Digital Onboarding

Streamline the onboarding process through live chat, ensuring a swift and user-friendly experience. Agents can guide new customers, answer questions, and assist with any digital onboarding challenges they may encounter.

7/9

Streamline KYC

Enhance security and compliance with real-time KYC support via live chat. Agents can assist customers in completing KYC processes efficiently, addressing any queries they may have to ensure a smooth verification experience.

8/9

Enhance Customer Support

Take customer support to new heights with live chat. Agents can provide support promptly, address customer inquiries, troubleshoot issues, and provide personalized assistance, creating a positive and responsive support environment.

9/9

Member Support

Empower members with seamless live chat assistance. From account management to resolving membership-related queries, agents can stay committed to delivering a superior and efficient service experience, fostering member satisfaction and loyalty.

  Capabilities

Essential Features to Empower Business Success

Unified Voicebot

Unified Voicebot, Chatbot, & SMS Bot to front-end conversation with AI

Seamlessly switch between channels, both voice and chat, without losing context or previous interactions.

Multi-Lingual

Multi-Lingual

Eliminate language barriers by effortlessly communicate in over 150 languages and dialects including English, Spanish, French, German, Italian, Arabic, and Hindi.

Pre-integration with AI Agent Assist

Pre-integration with AI Agent Assist (Chat-based and Voice-based)

Live Chat and AI Agent Assist combine automation and human agent support. Agents can access AI-powered insights to enhance customer service on chat and voice

Third-party AI Integration

Third-party AI Integration

Live Chat can integrate with third-party AI for analytics, summary, real-time agent assist, video AI, and KYC AI models

BYOAIM

BYOAIM (Bring your own AI Model)

Take full control of your AI-powered assistant by bringing your own AI models to the platform, customizing its behavior and performance to suit your needs.

Generative AI

Generative AI

Build robust bots through Gen AI with advanced query comprehension to enable personalized and dynamic customer conversations.

Conversational AI Search

Conversational AI Search

Our chatbot uses self-learning algorithms to self-train from unstructured data sources such as website pages, knowledgebases, PDFs, and documents.

No-Code Platform

No-Code Platform

Anyone can create, configure, customize, and modify bots with no technical skills.

NLP/NLU

NLP/NLU

Our intelligent bots use Natural Language Processing (NLP) and Natural Language Understanding (NLU) to adeptly understand the context and essence of customer queries, delivering personalized responses.

NER

NER (Entity)

Our Chatbot employs Named Entity Recognition (NER) technology to identify and extract essential information, including names, dates, and locations, from your inquiries.

Extensively Trained with Industry-Specific Data

Extensively Trained with Industry-Specific Data

Trained over thousands of hours of audios and gigabytes of text files for business-specific use cases.

Machine Learning

Machine Learning

Our Conversational AI bots harness machine learning algorithms to continually enhance their performance, ensuring you receive responses that are progressively more precise and relevant.

Floatbot vs Others Solutions

 Floatbot

Share Files

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Audio/Video Call

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Record Audio/Video Call

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Record Co-Browsing

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Invite a Friend

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Highlight Fields using Marker

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Data Field Masking

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Sign Document

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 OTHERS

Share Files

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Audio/Video Call

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Record Audio/Video Call

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Record Co-Browsing

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Invite a Friend

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Highlight Fields using Marker

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Data Field Masking

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Sign Document

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  Pre-Integrations

Pre-Integrated with Popular Contact Center Solutions 

Avaya
NICE-CXone
Cisco
genesys
five9
FracTEL
vicidial
TCN
ringcentral
hodusoft