Unlike screen sharing, Co browsing allows multiple users to navigate and interact through the same screen, users can actively participate during the session, making it an ideal solution for support and collaboration.
Share files during a session, making it simple for users to share important documents during the session. This feature is particularly useful when the support team needs a quick turnaround from customers on a particular document.
Built-in audio and video call functionality, allowing customers and representatives to communicate in real-time using their microphones and webcams. This feature improves the overall customer experience by allowing for more natural and personal interactions.
Recording audio and video calls for training purposes or for maintaining a record of the interaction. This feature provides an added layer of accountability and transparency to the customer support process.
Record both the Co-Browsing session and the audio/video call in a single recording. This makes it easy to review the entire interaction, including both the customer's actions and the representatives' verbal instructions.
Invite a friend or colleague to join the session, making it easy to get a second opinion or to collaborate with a team member with more expertise. This feature improves the overall efficiency of the support process.
Highlight fields and areas on the screen to the customer, using a marker tool, which improves the overall communication and understanding between representatives and customers.
Our Co-Browsing solution allows data field masking, which restricts agents from viewing sensitive customer data during the session. It masks the data fields that contain private user information ensuring customer data privacy. This feature helps businesses in protecting sensitive customer data.
Enables agents and customers to digitally sign documents during the session, making it easy to complete transactions and agreements without the need for physical signatures. This feature improves the overall efficiency of the process and eliminates the need for printing and mailing physical documents.
Customer Onboarding
Deliver a positive customer onboarding experience to your customers, assisting them as they navigate a website or application for the first time. This can help to improve the customer experience and reduce the need for extensive phone or email support.
Reducing Call Times
Support agents can easily access and navigate customer screens in real-time, which can help to reduce call times.
Improving the Customer Experience
Support agents can assist customers in real-time and solve issues faster, even the complex ones, which can help to improve the overall customer experience.
Increase Upselling and Cross-Selling
Based on the customer’s interests and purchase history, make appropriate recommendations and share product pages and information with them in real-time, making it easier to upsell and cross-sell.
Shorten Sales Cycles
Be there for your customers when they are stuck or confused and guide them in the right direction to help them make decisions faster.
Reduce Drop-Off
Enable your sales representatives to easily provide real-time support and assistance to customers, which can help to reduce drop-off rates.
Even a non-technical person can build, configure, customize, and modify bots.
Trained our thousands of hours of audios and gigabytes of text files for use cases specific to corporate banking
Pre-integrated with banking solutions like Finasta, Q2, and i-Exceed and contact center solutions like Genesys, Avaya, Five9, Cisco, and Nice inContact.
The use can seamlessly switch between channels, even voice and chat channels, without losing context.
Enable personalized and dynamic conversations with your customers with generative AI, which allows you to build robust bots with enhanced complex query understanding.
Our chatbot uses self-learning algorithms to self-train from unstructured data from sources such as website pages, knowledge bases, PDFs, and Word documents.
Break down language barriers and communicate seamlessly in 150+ languages and nuances, including English, Spanish, French, German, Italian, Arabic, and Hindi.
Our intelligent bots use natural language processing (NLP) and natural language understanding (NLU) to grasp the context and meaning behind customer queries, providing them with tailored responses.
Our Chatbot identifies and extracts key information from your queries, such as names, dates, and locations, using named entity recognition (NER) technology.
Our Conversational AI bots leverage machine learning algorithms to continuously improve its performance, providing you with increasingly accurate and relevant responses.
Take full control of your AI-powered assistant by bringing your own AI models to the platform, customizing its behavior and performance to suit your needs.
Our bots have a framework that allows you to monitor and compare the accuracy of different AI models, helping you choose the one that fits your needs best.
Enjoy lightning-fast responses to your queries, with our AI-powered Chatbot boasting an average response time of less than 100 milliseconds.
Our Conversational AI delivers a minimum accuracy rate of 95%, ensuring that your queries are resolved accurately and efficiently.
Leverage the Co-Browsing solution in conjunction with Omnichannel Chatbot, Live Chat, and AI Agent Assist to make it an end-to-end customer onboarding solution
| Feature | Floatbot | Other Solutions |
|---|---|---|
| Share Files |  |
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| Audio/Video call | |
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| Record Audio/Video Call | |
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| Record Co-Browsing + Audio/Video Call | |
|
| Invite a Friend | |
|
| Highlight Fields using Marker | |
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| Data Field Masking | |
|
| Sign Document | |
|
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