Contact Center Automation
Leverage advanced ASR (Automatic speech recognition) capabilities to boost contact center efficiency
- Build AI-Powered Voicebots to automate inbound/outbound calls
- Overcome the challenge of customers speaking different dialects and accents
- Transcribe customer calls in real-time for Quality Assurance
- Generate actional able business insights from audio data
- Build AI Agent Assist that listens to customer calls and suggests real-time answers for human-agents
Conversational AI
Develop AI-powered Voicebots and voice-enabled Chatbots to automate conversations with customers across channels, both Voice and Text
- Automate customer support (inbound calls)
- Automate telemarketing (Outbound calls)
- Facilitates human-like conversations
- Yields high transcription accuracy (up to 95%) and low word error rate (WER)
- Transcribes audio in real-time
- Supports both active and passive audio
Speech Analytics
Build advanced speech analytics tools on top of deep tech ASR (automatic speech recognition)
- Derive actionable business insights from conversations happening with customers
- Understand and analyze customer intents and sentiments during the calls
- Understands what prompts the customer to quit the conversation
Transcription
Transcribe audios with high transcription speed and with high accuracy. Even low-quality audios are transcribed with a low Word Error Rate (WER)
Traditional ASR Solutions
- Low Accuracy
- Higher latency
- No on-premise or private cloud support
- No control over accuracy or latency
- One model fits all
- Don’t allow Fine-tuning
- High Cost (Pay per API or pay per minute)
Floatbot NEO - ASR as a Service
- 95%+ Accuracy
- Response time < 50 milliseconds
- Can be Deployed Easily on Cloud, On-Premise, Private cloud and Hybrid Environment
- Pricing per port or per concurrent call session (with unlimited inbound/outbound calls per port or concurrent call session)
- Allows fine-tuning with 100-300 hours of customer data - Speech adaptation (post processing of ASR) based on customer’s knowledgebase
- Speech adaptation (post processing of ASR) based on customer’s knowledgebase
- Industry specific models
- Value-Based Pricing
Deep Tech AI Capabilities
to Text Accuracy
transcription speed
< 50 MS
(ETE processing)
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ENGLISH
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FRENCH
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ITALIAN
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ARABIC
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HINDI
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SPANISH
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CHINESE
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POLISH
You can also pay based on the API requests you make to Floatbot NEO