Contact Center Automation
Build intelligent solutions on top of Floatbot NEO’s advanced ASR technology
- Understands different dialects and accents
- Transcribes your calls in real-time with high accuracy
- Helps you build intelligent Voicebots
- Enables you to respond immediately to your customers
- Provides powerful insights into customer behavior, intent, and sentiments
Conversational AI
Build intelligent Conversational AI Voicebots with Floatbot NEO to automate your customer interactions and cut down operational costs
- Enables human-like conversations
- High accuracy and low word error rate (WER)
- High transcription speed
Speech Analytics
Derive powerful insights from interactions with your customers and enhance your business strategies.
We leverage artificial intelligence, natural language processing, and our custom models to analyze how the customer felt during the call or in what circumstances the customer decided to drop off the conversation.
Transcription
Transcribe audios with high transcription speed and with high accuracy. Even low-quality audios are transcribed with a low Word Error Rate (WER)
Traditional ASR Solutions
- Low Accuracy
- Higher latency
- No on-premise or private cloud support
- No control over accuracy or latency
- One model fits all
- Don’t allow Fine-tuning
- High Cost (Pay per API or pay per minute)
Floatbot NEO - ASR as a Service
- 95%+ Accuracy
- Response time < 50 milliseconds
- Can be Deployed Easily on Cloud, On-Premise, Private cloud and Hybrid Environment
- Pricing per port or per concurrent call session (with unlimited inbound/outbound calls per port or concurrent call session)
- Allows fine-tuning with 100-300 hours of customer data - Speech adaptation (post processing of ASR) based on customer’s knowledgebase
- Speech adaptation (post processing of ASR) based on customer’s knowledgebase
- Industry specific models
- Value-Based Pricing
Deep Tech AI Capabilities
to Text Accuracy
transcription speed
< 50 MS
(ETE processing)
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ENGLISH
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FRENCH
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ITALIAN
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ARABIC
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HINDI
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SPANISH
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CHINESE
You can also pay based on the API requests you make to Floatbot NEO