Insurance Carrier 

Generative AI-Powered, LLM-Driven Conversational AI for Claims Distribution Billing Underwriting Support
Automation

Empower your insurance operations & customers at every step with LISA, ADDI, AURA, & LEXI - from automating Claims FNOL filing, finding relevant information, to evaluating plans & policies to post-purchase support.

AI AGENTS
  domains

Broad-Scope Solutions Catering to the Entire Value Chain of the Insurance Industry 

Insurance Carriers
Insurance Carriers 
Insurance Agencies
Insurance Agencies 
Insurance Brokers
Insurance Brokers  
MGAs
MGAs

(Managing General Agents)

TPA
TPA

(Third Party Administrator)

Make the move from Digital to AI-Powered Insurance

  GENAI VANGUARDS

Empowering Insurance Operations with GenAI-Powered AI Agents

LISA

Hi, I’m LISA, your Claims FNOL AI Agent. I can help you:

  • Automate Claims FNOL by up to 80%
  • Ensure error-free processing
  • Provide 7x24x365 query resolution
  • Send quick claims status updates to claimants
  • Enable instant claims initiation

Reduce claims operational costs by 40%

ADDI

Hi, I’m ADDI, your Adjuster AI Agent. I can help you:

  • Estimate claims, schedule inspections, generate reports & more.
  • Effortlessly search knowledgebases for you.
  • Communicate with claimants on SMS/text
  • Reduce claims leakage by capturing all the key claims details.
  • Meet audit standards and regulatory compliance

Save 40+ Hours Per Adjuster, Per Month

AURA

Hi, I’m AURA, your Distribution, Underwriter AI Agent. I can help you:

  • Automating 80% of underwriting queries for Agents and Producers
  • Assess risks, set premiums, evaluate creditworthiness, and determine loan terms
  • Accelerate application-to-bind timeline
  • Create personalized risk profiles, considering range of factors
  • Detect patterns indicative of fraudulent activities

Enhance premium volumes by 10-15%

LEXI

Hi, I’m LEXI, your Billing, Policy, Support AI Agent. I can help you:

  • Automate billing processes, including invoicing & payment reminders
  • Offer 24/7 support to policyholders
  • Handle policy inquiries, updates, and issuance
  • Ensure billing related processes comply with regulatory requirements

Increase Operational Efficiency by 45%

  LIFE, HEALTH, P&C

Specially Designed For 

P&C Home, Property and Auto
Commerical Insurance
Health Benefits
Specialty Insurance
Small Business Insurance 
Workers Compensation Insurance 
Life Insurance
Renters
  Common Difficulties

Conversational AI for Specific Challenges 

Complex Policy Inquiries

Complex Policy Inquiries

Multichannel Communication Gaps

Multichannel Communication Gaps

High Operational Costs

High Operational Costs

Scaling Agents during Catastrophe

Scaling Agents during Catastrophe

Regulatory Compliance Challenges

Regulatory Compliance Challenges

Delayed FNOL Reporting

Delayed FNOL Reporting

  GenAI Suite

All-in-One Generative AI-Powered Conversational AI Solution  

 AI Agents
  • Unified Chatbot, Voicebot, and Textbot
    • Human-like voice conversations 
    • 100% Gen AI-powered
    • RAG-Powered Cognitive Search 
    • Multi-lingual, Omni-channel integration with 15+ touch points 
    • Hybrid Voicebot and Text bot/SMS bot 
    • Seamless fallback from Voice to Text and Live Chat 
    • Pre-integrates with popular contact center, payment systems, and telephony platforms  
 Live Chat
  • Live Chat with Co-Browsing for Digital Onboarding 
    • Real-time engagement through Live Chat & Audio/Video calls 
    • Co-Browsing for visual guidance without additional downloads + recording 
    • File Sharing 
    • Highlighting, Data Field Masking, and Document Signing 
 AI Agent Assist
  • Augment Agent Productivity 
    • Available for chat-based and voice-based interactions 
    • RAG-Powered Cognitive Search 
    • Sentiment and intent analysis 
    • Workflows and decision trees 
    • Real-time suggestions/nudges 
    • Compliance 
    • 50+ Real-time call analytics 
 Digital Worker
  • Digital Worker 
    • LLM Underwriter 
    • LLM Adjuster 
    • Dynamic Risk Profiling 
    • Smart Data Extraction 
    • Policy Customization Assistance 
    • Intelligent Decision Support
  GenAI-Powered ROI's

ROIs to Maximize Brand Impact

150%

Increase in Digital Sales

80%

Automation of Claims FNOL Filing & Support

$45 to <$5

Reduce Cost per Claim Filed in Claims FNOL

24/7

FNOL Filing with No Dependency on Human Agents

40%

Reduction in Support Costs

30%

Increase in Renewal Ratio

Experience Zone

  • Sales enablement
  • Outbound lead qualification
  • Outbound insurance renewal
  • Claims FNOL
  • Quote-to-Sales
  • Customer support
  Applications

Advanced Use Cases to Streamline Workflows 

Automate or Provide Self-Service Option to Customers

  • Claims FNOL
  • Customer Support
  • Agent Support at Point of Sales
  • Document, Knowledge-Base Search
  • Quote-to-Sales
  • Renewal reminders
  • Lead Qualification
  • CX Engagement
  • Contact Center AI
Self-Service

Provide Real-Time Assistance to CSRs (Customer Service Reps)

  • Claims Rep Real-time Assist
  • Customer Support Rep Assist
  • Sales enablement for Sales Rep in Medicare, Group Benefits
  • Ensure Compliance
  • Turn your Sales or Service Rep from Level 1 to Level 5 STAR
CSRs

Streamline Underwriting and Adjustments with GenAI

  • LLM Underwriter to enhance the underwriting process
  • Automating grunt work, assessing risks, and more.
  • LLM Adjuster to streamline adjustment writing
  • Automate the intake of claims by instantly reviewing documentation and extracting key details.
GenAI

Optimize Digital Onboarding

  • Allows agents to visually guide and assist customers by sharing their screens
  • Share files, get on audio/video calls
  • Data field masking available to protect customer privacy
Digital-Onboarding
  Upgrade

Enable Seamless Workflows and Superior Customer Support 

Streamline Quote-to-Sales Journey

Streamline Quote-to-Sales Journey 

  • Automate the entire quote-to-sales process with the power of Gen AI in insurance 
  • Guide your customers with swift access to information 
  • Enable conversational application instead of web-based application forms
  • Allow faster payments 
  • Make appropriate recommendations mapped to their needs for upselling and cross-selling 
  • Automate customer onboarding
  • Automate Renewal & Payment Reminders

Automate Claims FNOL Filing 

  • Automate 80% to 90% of claims FNOL filing
  • Settle claims faster
  • Prevent human errors 
  • Avoid litigation 
  • Can scale up or down in seconds
  • Error-free, Standard process
  • Be available 24/7 with unlimited concurrent calls and chat sessions on text, chat, and call 
  • 24/7 FNOL Filing with No Dependency on Human Agents
Automate Claims FNOL Filing
Contact Center Automation

Contact Center Automation

  • Increase digital sales 
  • Empower your call center agents
  • Provide superior customer service 
  • Increase customer engagement
  • Provide omni-channel experience 

Customer Support

  • Quickly deliver accurate information
  • Resolve issues proactively 
  • Provide 24x7 assistance 
  • Connect to a human agent if required
Customer Support
Increase Insurance Renewals

Increase Insurance Renewals 

  • Deliver automated renewal reminders via your customers' preferred channels
  • Expedite the renewal process with seamless, human-like conversations for quicker processing

Automate Tele-Marketing and Lead Qualification  

  • Make outbound calls
  • Ask pre-qualification questions and qualify leads
  • Schedule appointments with agents 
Automate Tele-Marketing and Lead Qualification

AI Agent Assist

Empower CSRs (Customer Service Reps), Sales Reps and Call Center Agents with AI Co-Pilot 

  Augment the productivity of your CSRs to do more with less
Intelligent agent assists listen to customers on call and give real-time suggestions to your CSRs 
Agent Assist can learn from unstructured knowledgebase of call center agents through RAG-powered cognitive search
It can train on millions of documents or knowledge-base articles and multiple sources
Real-Time Guidance
Sentiment & Intent Analysis
Available in both text-based (Chat) and voice-based interactions
ai-agent-1
ai-agent-2
  Optimization

Streamline TPA Activities 

Automate Claims FNOL

Automate Claims FNOL 

  • Monitor how TPAs interact with your customers 
  • Empower them with intelligent virtual assistants that can provide real-time tips and insights
Real-Time Assistance to Adjusters & Underwriters

Automate Claims Support Calls

  • Ensure 24/7 availability
  • Automate claims inquiries and provide assistance during customer calls
  • Enable customers to access real-time information about their claims, policy details, and other relevant data through automated voice interactions
Automate Claims Support Calls

Real-Time Assistance to Adjusters & Underwriters

  • Automate the intake of claims by instantly reviewing documentation and extracting key details in insurance adjustments
  • Streamline grunt work underwriting by efficiently assessing risks, setting premiums, evaluating credit, and determining loan terms with high accuracy
  client case study

Insurtech

A prominent Insurtech company in Singapore is generating 35% of their leads through our conversational AI

Know more
  pre-integrations

Pre-Integrated with Popular Contact Center Solutions and Insurance Solutions  

genesys
five9
Cisco
Avaya
FracTEL
vicidial
TCN
ringcentral
socotra
guidewire
instanda