Insurance Carrier 

Generative AI-Powered, LLM-Driven Insurance AI Hub for Claims Policy Service

Empower your insurance operations & customers at every step with LISA, ADDI, AURA, & LEXI - from automating Claims FNOL filing, finding relevant information, to evaluating plans & policies to post-purchase support.

Insurance AI Hub

Trusted by the Best

Davies
vantagecareinsurance
premier auto credit
akad
TWIA
brokkr
winston

Experience Zone

     
     
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      call

    Witness LISA-Powered Claims FNOL by Dialing

      Focus Areas

    AI Agents for the Entire Value Chain of the Insurance Industry

    Insurance Carriers
    Insurance Carriers 
    Insurance Agencies
    Insurance Agencies 
    Insurance Brokers
    Insurance Brokers  
    MGAs
    MGAs

    (Managing General Agents)

    TPA
    TPA

    (Third Party Administrator)

    Make the move from Digital to AI-Powered Insurance

      AI Agent Workforce

    AI Workforce for Smarter, Faster, Reliable Insurance Operations

    LISA

    Claims AI Hub

    Hi, I’m LISA, your Claims FNOL AI Agent. I can help you:

    • Automate Claims FNOL by up to 80%
    • Ensure error-free processing
    • Provide 7x24x365 query resolution
    • Send quick claims status updates to claimants
    • Enable instant claims initiation

    Reduce claims operational costs by 40%

    ADDI

    Claims AI Hub

    Hi, I’m ADDI, your Adjuster AI Agent. I can help you:

    • Estimate claims, schedule inspections, generate reports & more.
    • Effortlessly search knowledgebases for you.
    • Communicate with claimants on SMS/text
    • Reduce claims leakage by capturing all the key claims details.
    • Meet audit standards and regulatory compliance

    Save 40+ Hours Per Adjuster, Per Month

    AURA

    Policy AI Hub

    Hi, I’m AURA, your Distribution, Underwriter AI Agent. I can help you:

    • Automating 80% of underwriting queries for Agents and Producers
    • Streamline Sales Queries
    • Pre-Trained on all the underwriting queries, knowledgebase, PDFs, docs, etc.
    • Eliminate Manual Data Gathering

    Enhance premium volumes by 10-15%

    LEXI

    Service AI Hub

    Hi, I’m LEXI, your Billing, Policy, Support AI Agent. I can help you:

    • Automate billing processes, including invoicing & payment reminders
    • Offer 24/7 support to policyholders
    • Handle policy inquiries, updates, and issuance
    • Ensure billing related processes comply with regulatory requirements

    Increase Operational Efficiency by 45%

      Achievements

    Proud Accomplishments

    Insurtech Competition

    Finalist in Guidewire Insurtech Vanguards Pitch Competition 2024

    Sep, 2024
    Insurtech Hartford Challenge

    Finalist in InsurTech Hartford Innovation Challenge 2024

    Jun, 2024
    InsurtechNY Demo Day

    Part of InsurTech NY's Growth-Stage Accelerator program cohort 2023

    Nov, 2023
    NYSE

    Launched Agent M at NYSE Floor Talk

    Jul, 2023
    Guidewire Program

    Floatbot.AI Joins Guidewire's Insurtech Vanguard Program

    Nov, 2023
      P&C, LIFE, HEALTH

    Specially Designed For

    P&C Home, Property and Auto
    Commerical Insurance
    Health Benefits
    Specialty Insurance
    Small Business Insurance 
    Workers Compensation Insurance 
    Life Insurance
    Renters
      Common Difficulties

    Conversational AI for Specific Challenges 

    Complex Policy Inquiries

    Complex Policy Inquiries

    Multichannel Communication Gaps

    Multichannel Communication Gaps

    High Operational Costs

    High Operational Costs

    Scaling Agents during Catastrophe

    Scaling Agents during Catastrophe

    Regulatory Compliance Challenges

    Regulatory Compliance Challenges

    Delayed FNOL Reporting

    Lack of Data
    Accuracy

      GenAI Suite

    All-in-One Generative AI-Powered Conversational AI Solution  

     AI Agents
    • Unified Chatbot, Voicebot, and Textbot
      • Human-like voice conversations 
      • 100% Gen AI-powered
      • RAG-Powered Cognitive Search 
      • Multi-lingual, Omni-channel integration with 15+ touch points 
      • Hybrid Voicebot and Text bot/SMS bot 
      • Seamless fallback from Voice to Text and Live Chat 
      • Pre-integrates with popular contact center, payment systems, and telephony platforms  
     Live Chat
    • Live Chat with Co-Browsing for Digital Onboarding 
      • Real-time engagement through Live Chat & Audio/Video calls 
      • Co-Browsing for visual guidance without additional downloads + recording 
      • File Sharing 
      • Highlighting, Data Field Masking, and Document Signing 
     AI Agent Assist
    • Augment Agent Productivity 
      • Available for chat-based and voice-based interactions 
      • RAG-Powered Cognitive Search 
      • Sentiment and intent analysis 
      • Workflows and decision trees 
      • Real-time suggestions/nudges 
      • Compliance 
      • 50+ Real-time call analytics 
     Digital Worker
    • Digital Worker 
      • LLM Underwriter 
      • LLM Adjuster 
      • Dynamic Risk Profiling 
      • Smart Data Extraction 
      • Policy Customization Assistance 
      • Intelligent Decision Support
      Unlock Value

    ROIs to Maximize Brand Impact

    150%

    Increase in Digital Sales

    80%

    Automation of Claims FNOL Filing & Support

    $45 to <$5

    Reduce Cost per Claim Filed in Claims FNOL

    24/7

    FNOL Filing with No Dependency on Human Agents

    40%

    Reduction in Support Costs

    30%

    Increase in Renewal Ratio

      Applications

    Advanced Use Cases to Streamline Workflows 

    Automate or Provide Self-Service Option to Customers

    • Claims FNOL
    • Customer Support
    • Agent Support at Point of Sales
    • Document, Knowledge-Base Search
    • Quote-to-Sales
    • Renewal reminders
    • Lead Qualification
    • CX Engagement
    • Contact Center AI
    Self-Service

    Provide Real-Time Assistance to CSRs (Customer Service Reps)

    • Claims Rep Real-time Assist
    • Customer Support Rep Assist
    • Sales enablement for Sales Rep in Medicare, Group Benefits
    • Ensure Compliance
    • Turn your Sales or Service Rep from Level 1 to Level 5 STAR
    CSRs

    Streamline Underwriting and Adjustments with GenAI

    • LLM Underwriter to enhance the underwriting process
    • Automating grunt work, assessing risks, and more.
    • LLM Adjuster to streamline adjustment writing
    • Automate the intake of claims by instantly reviewing documentation and extracting key details.
    GenAI

    Optimize Digital Onboarding

    • Allows agents to visually guide and assist customers by sharing their screens
    • Share files, get on audio/video calls
    • Data field masking available to protect customer privacy
    Digital-Onboarding
      Upgrade

    Enable Seamless Workflows and Superior Customer Support 

    Streamline Quote-to-Sales Journey 

    • Automate the entire quote-to-sales process with the power of Gen AI in insurance 
    • Guide your customers with swift access to information 
    • Enable conversational application instead of web-based application forms
    • Allow faster payments 
    • Make appropriate recommendations mapped to their needs for upselling and cross-selling 
    • Automate customer onboarding
    • Automate Renewal & Payment Reminders

    Automate Claims FNOL Filing 

    • Automate 80% to 90% of claims FNOL filing
    • Settle claims faster
    • Prevent human errors 
    • Avoid litigation 
    • Can scale up or down in seconds
    • Error-free, Standard process
    • Be available 24/7 with unlimited concurrent calls and chat sessions on text, chat, and call 
    • 24/7 FNOL Filing with No Dependency on Human Agents
    Automate Claims FNOL Filing
    Contact Center Automation

    Contact Center Automation

    • Increase digital sales 
    • Empower your call center agents
    • Provide superior customer service 
    • Increase customer engagement
    • Provide omni-channel experience 

    Customer Support

    • Quickly deliver accurate information
    • Resolve issues proactively 
    • Provide 24x7 assistance 
    • Connect to a human agent if required
    Increase Insurance Renewals

    Increase Insurance Renewals 

    • Deliver automated renewal reminders via your customers' preferred channels
    • Expedite the renewal process with seamless, human-like conversations for quicker processing

    Automate Tele-Marketing and Lead Qualification  

    • Make outbound calls
    • Ask pre-qualification questions and qualify leads
    • Schedule appointments with agents 
    Automate Tele-Marketing and Lead Qualification

    AI Agent Assist

    Empower CSRs (Customer Service Reps), Sales Reps and Call Center Agents with AI Co-Pilot 

      Augment the productivity of your CSRs to do more with less
    Intelligent agent assists listen to customers on call and give real-time suggestions to your CSRs 
    Agent Assist can learn from unstructured knowledgebase of call center agents through RAG-powered cognitive search
    It can train on millions of documents or knowledge-base articles and multiple sources
    Real-Time Guidance
    Sentiment & Intent Analysis
    Available in both text-based (Chat) and voice-based interactions
    ai-agent-1
    ai-agent-2
      Optimization

    Streamline TPA Activities 

    Automate Claims FNOL

    Automate Claims FNOL 

    • Monitor how TPAs interact with your customers 
    • Empower them with intelligent virtual assistants that can provide real-time tips and insights
    Real-Time Assistance to Adjusters & Underwriters

    Automate Claims Support Calls

    • Ensure 24/7 availability
    • Automate claims inquiries and provide assistance during customer calls
    • Enable customers to access real-time information about their claims, policy details, and other relevant data through automated voice interactions
    Automate Claims Support Calls

    Real-Time Assistance to Adjusters & Underwriters

    • Automate the intake of claims by instantly reviewing documentation and extracting key details in insurance adjustments
    • Streamline grunt work underwriting by efficiently assessing risks, setting premiums, evaluating credit, and determining loan terms with high accuracy
      client case study

    InsurTech

    A prominent Insurtech company in Singapore is generating 35% of their leads through our conversational AI

    Know more

    InsurTech

    A Leading Insurance Broker Experienced a 20% Surge in Agent Productivity & 5-7% Revenue Boost.

    Know more
     Demo

    Witness our Gen AI-Powered Bots in Action

    Play

    Catastrophe-Ready AI Agent LISA Automates FNOL via SMS

    Play

    Automate Claims FNOL with GenAI Powered Chat AI Agent

    Play

    Automate Claims FNOL with LISA - Voice AI
      pre-integrations

    Pre-Integrated with Popular Contact Center Solutions and Insurance Solutions  

    genesys
    five9
    Cisco
    Avaya
    FracTEL
    vicidial
    TCN
    ringcentral
    plrb
    InsurTech NY
    association insurtech vanguard
    GIA
    guidewire
    insurity
    instanda
    snapsheet
    SOCOTRA
    Duck Creek