Retail Banking Main

Retail Banking

Floatbot, a powerful conversational AI platform, helps you revolutionize the way you interact with your customers to meet their rising expectations. Addressing transactions, service requests, queries, FAQs, and more…

Pre-integrated with
Leading Banking Platforms

Delightful Banking Experience
with Intelligent Chatbots and Voicebots
Increase Digital Sales
Increase Digital Sales
of Your Banking Products
  • Insurance
  • Loans
  • Investments
Provide Information
Provide Information with
a Single Message
  • Balance Enquiries
  • Mini Statements
  • Recent Transactions
  • Account Statements
Process Service Requests Faster
Process Service Requests
  • Account Opening
  • Cheque Book Request
  • Debit/Credit Card Issuing or Blocking Fund
  • Transfer Within or Outside the Bank
Help Your Customers
Help Your Customers
  • Loan Eligibility
  • EMI Calculation
Increase Customer Engagement
Increase Customer
  • Customer Feedback
  • Push Notifications
  • News and Announcement
Resolve Issues Proactively
Resolve Issues
  • Fund Transfer Failures
  • Credit/Debit Card Problems
Grow Faster with Smart
Digital Interactions

Provide Intelligent Assistance
Provide Intelligent Assistance

Deploy 24x7 AI-powered customer support across multiple channels, addressing your customers’ service requests and queries. At the same time, save thousands of hours of the time of your customer support reps which can be used elsewhere wisely.

Enable Faster Transactions

Help customers make transactions easily using conversational language. Our conversational AI platform understands attributes like payee, amount, account, and much more. Even your new users, who are less familiar with navigating the digital taxonomy-based interface, can make superfast transactions.

Enable Seamless Transactions
Ensure Growth
Increase Sales

Generate leads based on conversations happening with your prospects on the conversational AI platform. And provide them the information they seek to move them down the sales funnel faster.

Secure Transactions
with Voice Biometric

Advanced speech recognition technology can instantly identify the voice and authenticate users to avoid fraudulent transactions and service requests.

Voice Biometric
Business Benefits
digital Sales
Increase Digital Sales
40% reduction in
customer support costs
Reduction In Customer Support Costs
Up to 60%
ABHI Chatbot


One of the largest public sector banks of India, Union Bank of India, launched a Floatbot powered chatbot to help its customers with different queries. The chatbot includes features like digital banking, accounts, cards, loans, banking services, IFSC code, government schemes, locate nearby branches and more. Union Bank of India is also using Customer engagement and Fall back on live chat module. The multilingual chatbot supports English, Hindi, and Hinglish language. This Chatbot is used by 50 million customers of Union Bank of India.

Erica F
Operations Manager

We are extremely pleased with Floatbot's platform capabilties and Deeptech AI technology. Not only that, we received excellent customer support from Floatbot's team. I'd highly recommend Floatbot.

Build Powerful Bots with Floatbot
Powerful Hybrid Platform

Develop Chatbot and Voicebot
in the Same Platform

  • Pre-integrated with contact center solutions such as Five9, Ameyo, Cisco, Genesys and Avaya
  • Users can seamlessly switch between voice and chat without losing past sessions
  • Easy-to-use, DIY no-code platform
Seamless Omni-Channel Experience

Launch Bots on the Channels
Your Customers Prefer

  • Supported in the Web portal, mobile apps (iOS and Android), Facebook Messenger, Slack, Skype, Telegram, Amazon Alexa, Google Assistant, Google Home, Whatsapp, and more
  • Gives customers a choice to interact with you on their favorite channels
Rich Modular Platform
Rich Modular Platform

Leverage Advanced,
Plug and play Modules

  • Pre-built NLP, Conversational engine, ASR [Speech to Text], and TTS [Text to Speech] modules
  • Allows you to use Google Dialogflow, Amazon Lex or IBM Watson or Microsoft Azure for NLP, ASR, and TTS capabilities in conjunction with Floatboat’s modules
Vast Knowledgebase
Vast Knowledgebase

Develop Intelligent Bots
Backed by Reliable Data

  • Terabytes of Knowledgebase for Finance verticals
  • Proven Maturity and Scalability of AI platform
  • Optional AI modules/layers based upon your requirements
Out of Box Multi-Lingual

Interact with Your Customers
in Their Native Language

  • Automatic translation of queries in Spanish, French, and other 150+ languages
  • Enables Configuring Voicebot and NLP layers in multi-languages
  • The speech detector module interprets the user’s language and replies in the same language
A Reliable, Secure Platform
GDPR and SOC2 Compliant
ISO 900 & ISO 2700 Certified
Have Questions?
Tell us Your Challenges and Needs