Deploy 24x7 AI-powered customer support across multiple channels, addressing your customers’ service requests and queries. At the same time, save thousands of hours of the time of your customer support reps which can be used elsewhere wisely.
Help customers make transactions easily using conversational language. Our conversational AI platform understands attributes like payee, amount, account, and much more. Even your new users, who are less familiar with navigating the digital taxonomy-based interface, can make superfast transactions.
Generate leads based on conversations happening with your prospects on the conversational AI platform. And provide them the information they seek to move them down the sales funnel faster.
Advanced speech recognition technology can instantly identify the voice and authenticate users to avoid fraudulent transactions and service requests.
One of the largest public sector banks of India, Union Bank of India, launched a Floatbot powered chatbot to help its customers with different queries. The chatbot includes features like digital banking, accounts, cards, loans, banking services, IFSC code, government schemes, locate nearby branches and more. Union Bank of India is also using Customer engagement and Fall back on live chat module. The multilingual chatbot supports English, Hindi, and Hinglish language. This Chatbot is used by 50 million customers of Union Bank of India.
We are extremely pleased with Floatbot's platform capabilties and Deeptech AI technology. Not only that, we received excellent customer support from Floatbot's team. I'd highly recommend Floatbot.
BUILD AI-POWERED VOICEBOTS AND
CHATBOTS WITHOUT CODING
You can build and launch bots within hours through Floatbot's no code, easy-to-use platform. Also, the platform is pre-integrated with popular contact centers such as Genesys, Five9, Ameyo, Cisco, Nice inContact, and Avaya
ENABLE USERS TO HAVE A SEAMLESS CALL
OR TEXT EXPERIENCE
The bot built on Floatbot acts as Voicebot on the Voice channel and Chatbot on the text/chat channels. This means the same bot converse with customers on different channels. For instance, the user can drop off on call and continue the same conversation on text.
CONVERSE WITH YOUR CUSTOMERS IN
THE LANGUAGE THEY PREFER
Floatbot supports 150+ language, including all popular languages such as English, Spanish, French, German, Italian, Chinese, Arabic, and Hindi. Deep tech NLP models are advanced enough to understand different accents and nuances.
BUILD INTELLIGENT BOTS BACKED BY
A VAST KNOWLEDGEBASE
Floatbot has terabytes of data for finance verticals. This allows you to build Voicebots and Chatbots that are trained in industry-specific language and terminologies.
PLUG AND PLAY AI MODULES
Flotbot supports third-party AI engines, giving you the freedom to connect to Floatbot’s AI engine or bring your own AI engines: ASR/STT, TTS, NLU, NER engines per bot per language
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