contact center automation solution by floatbot.ai

DRIVE BUSINESS GROWTH WITH
FLOATBOT UNO - CONTACT CENTER AI VOICEBOT

Boost contact center efficiency with end-to-end contact center ai solutions - Conversational AI Voicebot, omnichannel Chatbot, AI Agent Assist, Cognitive QnA, ASR as a Service, and Voice Biometrics. Automate up to 90% of customer interactions across Voice and Chat channels, boost agent productivity, increase CSAT scores, transcribe calls, and more through a single solution - Floatbot UNO: Contact Center AI

SCHEDULE A DEMO

END-TO-END CONTACT CENTER AI AUTOMATION
WITH CONVERSATIONAL AI VOICEBOTS, CHATBOTS, AI AGENT ASSISTS, AND MORE


Leverage deep tech AI solutions - Voicebots, Chatbots, AI Agent Assists, Cognitive QnA, ASR as a Service, and Voice Biometrics – to elevate customer experience, boost employee productivity, increase sales, and reduce operational costs
Deflect Calls

Deflect Calls

Agent Assist

Agent Assist

Voice Biometric

Voice Biometric

Omni Channel CX

Omni-channel CX

Increase Digital Sales
BOOST DIGITAL SALES

Deliver hyper-personalized, conversational buying experience through AI powered Voicebots and Chatbots

  • Deploy bots as 'Robo Advisors' to interact with customers and answer their queries
  • Help customers quickly find relevant information, enabling them to make quick decisions, for shortened sales cycles and more sales
  • Engage your customers and create opportunities for upselling and cross-selling through appropriate recommendations
Empower your human agents
EQUIP YOUR HUMAN AGENTS WITH
AI AGENT ASSISTS

Provide your human agents with an appropriate tool - AI Agent Assist - to boost their productivity. The tool facilitates agents to focus on assisting customers in optimal ways

  • The AI agent assist has cognitive QnA capabilities, which means it can find answers from unstructured datasets, such as website pages, documents, agent scripts, knowledgebase, etc
  • The bot can self-learn through unsupervised learning, so you don't have to train it exclusively on thousands of intents
  • It understands conversations and provides real-time suggestions/nudges to agents when the agent is talking to the customers
Automate Outbound Call
AUTOMATE OUTBOUND CALLS (TELEMARKETING)

Deploy an intelligent Voicebot to make outbound calls

  • Automate telemarketing through an AI Voicebot. It makes outbound calls automatically, interacts with customers, asks them qualification questions, qualifies leads, and schedules meetings/appointments
  • A perfect way to execute a volume of calls at lower operations costs
  • The bot is intelligent enough to imitate humans, make human-like conversations, even complex and sophisticated ones, and handle objections
Provide a Superior Customer Service
ELEVATE CUSTOMER EXPERIENCE

Enable hyper-personalized, intelligent conversations with customers and assist them 24x7 through conversational AI Voicebots and Chatbots

  • Talk to choose a choice of their channel to reach out to you across 15+ customer-facing channels
  • Talk to them in the language of their choice. The bot supports 150+ languages, including English, Spanish, French, Italian, German, Arabic, and Hindi
  • Let them switch channels in the middle of a conversation. For example, the customer can drop off from the call and continue through text (SMS) or Facebook Messenger
Increase Customer Engagement
INCREASE CUSTOMER ENGAGEMENT

Create positive buying and support experiences for customers, and establish trust among them for higher customer engagement

  • Take interactive, conversational feedback instead of asking them to fill a form
  • Educate them about your upcoming/current events and offers
  • Deliver news and announcements on their preferred channels
  • Increase the number of repeat customers (Higher retention ratio)
Provide an Omni Channel Experience
Provide an Omni-Channel Experience

Enable your customers to interact through the channels of their choice, whether it be Call, Text/SMS, Facebook Messenger, WhatsApp, the website, or mobile app

  • Let your customer hop channels without affecting the ongoing conversation or losing context. For example, the customer can disconnect the call and continue the same conversation via Text(SMS), Messenger, WhatsApp, or the mobile app
  • Facilitate your customers to buy your services and products through these channels
  • Automatically consolidate data from all channels and integrate the bots with your CRM, ERP, and other enterprise applications
Transfer Hot Calls or Chats to agent
Transfer Hot Calls or Chats to agent

The Voicebots and Chatbot understand conversations with customers and loop in a human agent when required in several conditions, such as

  • If the customer is inclined to talk to a human agent rather than bots
  • If the customer's query is too complex
  • When the emotionality of the conversation is high, a human touch could be helpful
  • If the customer has a high buying intent and the conversation presents an opportunity to close deals
Authenticate Your Customers with Voice Biometric
LEVERAGE VOICEBOT BIOMETRICS

Incorporate Voice Biometrics to enforce security and convenience through deep tech speech recognition technology

  • Authenticate customers to ensure the security of transactions
  • Authenticate support agents to add an extra layer of security over customer data
  • Spare customers and agent tedious, outdated identity verification methods
Deliver a Delightful Customer Support
AUTOMATE CUSTOMER SUPPORT

Assist customers 24X7 through conversational AI Voicebots and Chatbots to deliver agile, proactive customer support

  • Enable self-service, and let customers resolve their issues through Chatbots and Voicebots
  • No more wait time for customers before talking to a human agent
  • Customers don't have to wait for office hours to reach customer support
  • Provide 24x7, omnichannel customer support
  • Immediate connect to a human agent if required
Business Benefits of Contact Center AI
50% Increase in
Agent Productivity CSAT Improvement
40% Reduction in
Customer Support Costs Reduction in Customer Support Costs
20% Call
deflection Call-deflection
Insurance Case Study

A LEADING INSURETECH COMPANY IN
SINGAPORE IS GENERATING 35% OF THEIR
LEADS THROUGH CONVERSATIONAL AI

The client deployed an AI-powered Voicebot (Talkbot) at their contact center to automate the daily outbound calling process. The bot makes outbound calls, asks customers pre-qualification questions, answers their queries, and qualifies leads based on the answers they provide.

With this intelligent automation in place, they achieved the following results

  • Increased digital sales by 150%
  • Reduced customer support costs by 35%
  • Generate 35% of total qualified leads through the Voicebot

Further, the client has integrated the payment process with the bot for faster conversions.

KNOW MORE
TestimonialProfileImg
Erica F
Operations Manager

We are extremely pleased with Floatbot's platform capabilties and Deeptech AI technology. Not only that, we received excellent customer support from Floatbot's team. I'd highly recommend Floatbot.

OTHER USE CASES

Easy Claims Submission

Easy Claims
Submission
Faster Collections

Faster
Collection
24x7 FAQ Customer Support

24x7 FAQ -
Customer Support
Seamless Transactions for Banking

Seamless Transactions
for Banking/FI
Engaging Push Notifications

Engaging Push
Notifications
Accurate Lead Qualification

Accurate Lead
Qualification
Proactive Customer Support

Proactive
Customer Support
More Upselling and Cross Selling

More Upselling
and Cross-Selling

POWERFUL DEEP-TECH AI PLATFORM

NLP Accuracy 91%+
NLP Accuracy
Speech to Text Accuracy 95%+ Speech
to Text Accuracy
Self learning ability from unstructured documents Self-learning abilitY from
unstructured documents

< 100

ms
NLP/NLU
(ETE processing)

< 50

ms
STT & TTS
(ETE processing)

< 500

ms
overall
call response time

GET A VOICEBOT FOR

English
French
Spanish
Chinese
Italian
Arabic
Reliable Solution
Built to Scale
220M+

Unique users

1.1B+

Messages Exchanged

110M+

Calls Answered

550K+

Calls Answered Daily

500,000+

Lines Of Code

14+

Awards Received

4

AI Patents

110+

Enterprise clients

Pre-Integrated with the
Popular Contact Center Solutions
Genesys
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