Contact Center AI Main

Drive Business Growth
with Contact Center AI

Integrate your contact center with Conversational AI Chatbots and Voicebots that deliver personalized experience through human-like conversations

SCHEDULE A DEMO
The Future of Contact Center Automation
with Conversational AI

Deflect Calls

Deflect Calls

Agent Assist

Agent Assist

Voice Biometric

Voice Biometric

Omni Channel CX

Omni-channel CX

Increase Digital Sales
Increase Digital Sales

Shorten your customers’ sales cycles and sell faster

  • Enable interactive Q&A about your products and services
  • Keep intelligent Chatbots and Voicebots at your customers’ disposal, so they always come back to you
  • Make appropriate recommendations to them for upselling and cross-selling
Empower your human agents
Empower your human agents
make them super agents

Increase productivity of your agents and do more with less

  • Intelligent virtual assistants listen to customers on call and give real-time suggestions to your agents
  • Floatbot AI can learn from the unstructured knowledge-base of agents.
Automate Outbound Call
Automate Outbound Call

Integrate Floatbot’s intelligent Voicebot to

  • Make outbound calls
  • Ask pre-qualification questions and qualify leads
  • Schedule appointment with agents
Provide a Superior Customer Service
Provide a Superior
Customer Service

Keep your customers happy by assisting them they need your support

  • Automate customer support calls
  • Talk to them in their native language with multi-lingual bots
  • Transfer the conversation to an agent if required.
Increase Customer Engagement
Increase Customer Engagement

Keep your customers hooked with your brand through

  • Customer feedback
  • Push notifications
  • News and announcement
Provide an Omni Channel Experience
Provide an Omni-Channel
Experience

Give a personalized experience to your customers

  • Talk to your customers across different channels without losing the context of the conversation
  • Enable your customers to interact with you on the channel they prefer
Transfer Hot Calls or Chats to agent
Transfer Hot Calls or Chats to agent

Floatbot recognize the customer’s intent and transfer the call or chat to a human agent if

  • They have a high buying intent
  • They want to talk to a human agent
Authenticate Your Customers with Voice Biometric
Authenticate Your Customers
with Voice Biometric

With advanced voice recognition technology

  • Secure transactions
  • Provide your customers an intelligent option to confirm their identities
Deliver a Delightful Customer Support
Deliver a Delightful
Customer Support

Floatbot helps you deliver 24x7 customer support to your customer on the channels they prefer. Our platform is pre-trained on a vast knowledge base and can answer all the questions your customers might have.

Business Benefits
50% Increase in
Agent Productivity
CSAT Improvement
40% Reduction in
Customer Support Costs
Reduction in Customer Support Costs
20% Call
deflection
Call-deflection
Insurance Case Study

A LEADING INSURE-TECH COMPANY IN
SINGAPORE IS GENERATING 35% OF THEIR
LEADS THROUGH CONVERSATIONAL AI

The client chose to leverage conversation AI instead of deploying human agents to automate daily outbound calling process. Integrated with their contact center, the intelligent bot interacts with prospects, understands their intent, and responds to their queries seamlessly. With this intelligent automation in place, the client increased sales by 150% and reduced customer support cost by 40%. Not only this, they generate 35% of their qualified leads only through conversation AI without the intervention of any human agent. And they have integrated the payment process with the bot for faster conversions.

TestimonialProfileImg
Erica F
Operations Manager

We are extremely pleased with Floatbot's platform capabilties and Deeptech AI technology. Not only that, we received excellent customer support from Floatbot's team. I'd highly recommend Floatbot.

OTHER USE CASES

Easy Claims Submission

Easy Claims
Submission
Faster Collections

Faster
Collection
24x7 FAQ Customer Support

24x7 FAQ -
Customer Support
Seamless Transactions for Banking

Seamless Transactions
for Banking/FI
Engaging Push Notifications

Engaging Push
Notifications
Accurate Lead Qualification

Accurate Lead
Qualification
Proactive Customer Support

Proactive
Customer Support
More Upselling and Cross Selling

More Upselling
and Cross-Selling

POWERFUL DEEP-TECH AI PLATFORM

NLP Accuracy 91%+
NLP Accuracy
Speech to Text Accuracy 95%+ Speech
to Text Accuracy
Self learning ability from unstructured documents Self-learning abilitY from
unstructured documents

< 100

ms
NLP/NLU
(ETE processing)

< 50

ms
STT & TTS
(ETE processing)

< 500

ms
overall
call response time

GET A VOICEBOT FOR

English
French
Spanish
Chinese
Italian
Reliable Solution
Built to Scale
200M+

Unique users

1B+

Messages Exchanged

100M+

Calls Answered

500K+

Calls Answered Daily

450,000+

Lines Of Code

10+

Awards Received

2

AI Patents

30+

Enterprise clients

Pre-Integrated with the
Popular Contact Center Solutions
Genesys
Avaya
Ameyo
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