Contact Center AI Main

DRIVE BUSINESS GROWTH WITH
FLOATBOT UNO - CONTACT CENTER AI VOICEBOT

Integrate your contact center with Floatbot UNO to leverage Conversational AI Voicebots (Talkbots) and Chatbots that deliver a personalized experience to your customers through human-like conversations

SCHEDULE A DEMO
THE FUTURE OF CONTACT CENTER AUTOMATION
WITH CONVERSATIONAL AI VOICEBOTS

Deploy the next generation AI-Powered Voicebots (Talkbots) at your contact center to deliver a superior customer experience and cut-down operational costs at the same time
Deflect Calls

Deflect Calls

Agent Assist

Agent Assist

Voice Biometric

Voice Biometric

Omni Channel CX

Omni-channel CX

Increase Digital Sales
Increase Digital Sales

Help your customers quickly find information, shorten their sales cycles, and sell faster

  • Enable interactive Q&A related to your products and services
  • Keep Voicebots and Chatbots ready for your customers whenever they need assistance from you
  • Make appropriate recommendations to them to boost upselling and cross-selling
Empower your human agents
Empower your human agents
make them super agents

Equip your human agents with AI-powered virtual assistants, so they can spend less time in finding information and more on providing value to your customers

  • The virtual assistants listen to customers on call and suggest the answers to your agents in real-time
  • While being at a call, the agent can ask the virtual assistant for the information
  • The virtual assistants can learn from the unstructured knowledge-base of agents
Automate Outbound Call
Automate Outbound Call

Leverage an intelligent, AI-powered Voicebot (Talkbot) to manage high volumes of outbound calling

  • Make outbound calls
  • Ask pre-qualification questions and qualify leads based on the answers
  • Schedule appointment of the qualified leads with sales agents
  • Save costs involved in recruiting, training, and operating telemarketing teams
Provide a Superior Customer Service
Provide a Superior
Customer Service

Avoid making your customers wait or go through tedious steps when they need your support. Assist them 24x7 with intelligent Voicebot (Talkbot) and Chatbot

  • Automate customer support calls
  • Talk to them in their native language with multi-lingual bots
  • Immediately transfer the conversation to a human agent when required
Increase Customer Engagement
Increase Customer Engagement

Have human-like conversations with your customers to engage them and establish trusted relationships

  • Enable interactive customer feedback instead of filling a form
  • Inform your customers about offers and events
  • Deliver news and announcements
Provide an Omni Channel Experience
Provide an Omni-Channel
Experience

Provide a personalized, consistent experience to your customers across all channels - Call, Text/SMS, Facebook Messenger, WhatsApp, the website, mobile app, and more

  • Enable your customers to interact with you on the channels they prefer
  • The customer can drop off on one channel and continue on the other without losing the context of the conversations
  • The customer can seamlessly switch between voice and text channels
Transfer Hot Calls or Chats to agent
Transfer Hot Calls or Chats to agent

The Voicebot (Talkbot) or Chatbot immediately transfer the conversation to a human agent if required

  • Enable human agents to attend to customers with high buying intent
  • Immediately solve complex issues of customers
Authenticate Your Customers with Voice Biometric
Authenticate Your Customers
with Voice Biometric

Accurately identify the speaker with advanced speech recognition technology

  • Authenticate the identity of the user
  • Ensure transactions
Deliver a Delightful Customer Support
Deliver a Delightful
Customer Support

Deliver superior 24x7 customer support with AI-powered Voicebot (Talkbot) and chatbot. You can train the bots for different variations of queries your customers might have

  • Avoid making customers wait for office hours
  • Identify the issues and provide solutions proactively before the customer reach to you
Business Benefits
50% Increase in
Agent Productivity
CSAT Improvement
40% Reduction in
Customer Support Costs
Reduction in Customer Support Costs
20% Call
deflection
Call-deflection
Insurance Case Study

A LEADING INSURETECH COMPANY IN
SINGAPORE IS GENERATING 35% OF THEIR
LEADS THROUGH CONVERSATIONAL AI

The client deployed an AI-powered Voicebot (Talkbot) at their contact center to automate the daily outbound calling process. The bot makes outbound calls, asks customers pre-qualification questions, answers their queries, and qualifies leads based on the answers they provide.

With this intelligent automation in place, they achieved the following results

  • Increased digital sales by 150%
  • Reduced customer support costs by 35%
  • Generate 35% of total qualified leads through the Voicebot

Further, the client has integrated the payment process with the bot for faster conversions.

TestimonialProfileImg
Erica F
Operations Manager

We are extremely pleased with Floatbot's platform capabilties and Deeptech AI technology. Not only that, we received excellent customer support from Floatbot's team. I'd highly recommend Floatbot.

OTHER USE CASES

Easy Claims Submission

Easy Claims
Submission
Faster Collections

Faster
Collection
24x7 FAQ Customer Support

24x7 FAQ -
Customer Support
Seamless Transactions for Banking

Seamless Transactions
for Banking/FI
Engaging Push Notifications

Engaging Push
Notifications
Accurate Lead Qualification

Accurate Lead
Qualification
Proactive Customer Support

Proactive
Customer Support
More Upselling and Cross Selling

More Upselling
and Cross-Selling

POWERFUL DEEP-TECH AI PLATFORM

NLP Accuracy 91%+
NLP Accuracy
Speech to Text Accuracy 95%+ Speech
to Text Accuracy
Self learning ability from unstructured documents Self-learning abilitY from
unstructured documents

< 100

ms
NLP/NLU
(ETE processing)

< 50

ms
STT & TTS
(ETE processing)

< 500

ms
overall
call response time

GET A VOICEBOT FOR

English
French
Spanish
Chinese
Italian
Arabic
Reliable Solution
Built to Scale
200M+

Unique users

1B+

Messages Exchanged

100M+

Calls Answered

500K+

Calls Answered Daily

450,000+

Lines Of Code

10+

Awards Received

2

AI Patents

100+

Enterprise clients

Pre-Integrated with the
Popular Contact Center Solutions
Genesys
Avaya
Ameyo
Five9
cisco
nice in logo
Have Questions?
Tell us Your Challenges and Needs
TALK TO AN EXPERT