AI Debt Collection

Accelerate Debt Collection & Accounts Receivable Management with LEXI

Automate Debt Collections & Support, Co-pilot or Real-time Assist Collectors, CSR, Agents. Optimize ARM, reduce operational costs, get higher pay-back rates, and improve CSAT.

Fully-Compliant with
Reg F
FDCPA
TCPA
HIPAA
PCI-DSS
& others

Powered by

Generative AI and LLMs

Hand-off to

Agents during Escalations

Automate

Promise-to-Pay (PTP)

Automate

Inbound & Outbound Call or Text

Customizable

Collection Guidelines

Compliance

Regulatory Compliance Filters

Automate

Payment Negotiation & Disposition

Automate

Right-Party-Contact (RPC)

Magnify

Collector Effective Index (CEI) and Profit Per Account (PPA)

90%

Automation of Customer Support

Preferred by Leading Collections Agencies

Experience Zone

Collections Bot
Claims FNOL Bot

Tap the mic and try our Collections AI Agent

Try Gen AI-powered Collection bot by calling below number

+1-(650)-640-1015

+1-(650)-750-0709

+1-650-640-1019

0278-6630044

0278-6630024

0278-6630003

call

Witness LEXI-Powered Debt Collection by Dialing

+1-(650)-640-1015

Lending AI Hub

Achieve New Levels of Efficiency in Loan Origination, Servicing & Collections

AURA – Loan Origination AI Agent
- Automates application processing
- Document management
- Streamlines underwriting decisions
- Empowers quote-to-sales
- Increase conversions by 35%

LEXI – Loan Servicing & Collections AI Agent
- Automates loan collections
- Provides 24/7/365 customer support
- Sends payment reminders
- Real-time loan status updates
- Reduce service costs by 60%

GenAI-Powered ROI's

Achieve Higher ROIs

75%

Savings on call costs due to automated processes & reduced operating expenses

70%

Reduction in AHT, combined with increased agent productivity & streamlined customer interactions

45%

Surge in Collector Productivity with Automated Debt Management

60%

Boost in Collection Rates through Strategic Automation

40%

Reduction in errors related to compliance and data entry

50%

Improvement in collection rates through timely and personalized communication

testimonials

Hear what our clients say

I’ve had the opportunity to explore many AI companies, and I can confidently say that Floatbot stands out as the most technologically impressive among them. I’m genuinely excited about the opportunity to collaborate with them in the future.

Ben Fagin

Chief Financial Officer

National Credit Management

Play the Video

Domains

We Serve

First Party Creditors

Buy Now, Pay Later (BNPL)

Banks and Financial Institutions

Debt Collections Agencies

Debt Collections Law Firms

Medical Collections

Powerful Features

Cutting-Edge Capabilities for Seamless Customer Engagement and Collections

1/19

Multi-Lingual & Multi-Modal

Talk to your customers in the language of their choice. LEXI supports English, French, Spanish, Italian, Chinese, and Hindi while our Chatbot supports 150+ languages. LEXI understands, adapts, excels across all channels – voice, chat, text, emails.

2/19

Self-Service Chat & Voice AI Agents

LEXI serves as a self-service Chat & Voice AI Agent. It empowers customers to resolve issues independently. Handles high volumes of customer interactions and is available 24/7. LEXI ensures that customers never wait for assistance and handles queries with precision & efficiency.

3/19

Empower Collectors & Agents with Real-Time AI Agent Assist

LEXI maximizes collector efficiency as a co-pilot, including conversational AI workflows, nudges, decision trees, sentiment analysis, and knowledgebase optimization powered by RAG cognitive search. It enables automated call summarization and ensures compliance with Auto QC & QA checklists that flags unprofessional agent behaviors.

4/19

Human-Like

Engage in lifelike conversations with your customers. LEXI is proficient in understanding the context, intent, and sentiments of each interaction.

5/19

Friendly

Customers frequently express concerns about the tone and demeanor of human agents with automated debt collection. LEXI is designed to communicate politely and respectfully, ensuring customers are not offended.

6/19

LLM-Powered Bot Interruptions

LEXI handles interruptions from customers without getting confused or providing incorrect responses in debt collection automation. It recognizes background noises, sudden questions, and abrupt changes in the conversational flow without losing context.

7/19

Continuous Learning

LEXI learns and adapts over time, ensuring that it becomes increasingly effective as it processes more data.

8/19

Scalable

With LEXI, you can efficiently make hundreds of collection calls simultaneously. In the event of growing collections volume, it can accommodate accordingly.

9/19

Human-in-Loop

LEXI handles routine queries for quick issue resolution. When more complex or nuanced assistance is required, the call is transferred to a human agent.

10/19

Omni-Channel, Unified Voice AI and Text AI

Connect with your customers across various digital and text-based channels like SMS, Messenger, Telegram, and WhatsApp with ARM debt collection. Additionally, the bots are available on voice channels such as calls and website or app integration with our Voicebot.

11/19

Seamless Integration with Payment Portals

Elevate your collections process with Floatbot.AI's seamless integration with leading payment portals, ensuring a frictionless and secure experience for both your business and customers.

12/19

Pre-integration with Collections Core Applications

Streamline your collections workflow effortlessly as Floatbot.AI comes pre-integrated with essential collections core applications, enhancing operational efficiency and enabling a more cohesive debt recovery process.

13/19

Pre-Integrated with Popular Telephony and Contact Center Platforms

Experience enhanced communication and customer engagement in collections with Floatbot.AI's pre-integration with popular telephony and contact center platforms, empowering your team with a robust and interconnected system for effective debt management.

14/19

Rich Media Integration

Enhance chat experience with rich media, such as images, videos, and interactive elements, creating a more engaging and informative customer experience.

15/19

Template Library

Access a comprehensive template library for common debt collection scenarios, simplifying the bot creation process even further.

16/19

Cross-Channel Handoff

Seamlessly transition conversations between channels, allowing customers to switch from a messaging app to a voice call without losing context.

17/19

Real-Time Synchronization

Ensure real-time synchronization of data across all channels, providing a unified and up-to-date view of customer interactions for improved decision-making

18/19

Sentiment Analysis

Utilize sentiment analysis to gauge customer sentiment, allowing the LEXI to adapt its tone and approach for more empathetic conversations.

19/19

Inbound Call or Text Automation & Outbound Call or Text Campaign Automation

Streamline incoming queries & support with intelligent inbound automation. Drive proactive outreach and engagement via automated outbound campaigns.

how it works

How the LEXI-Powered Debt Collection Process Works

Initiation of Call

LEXI initiates the call to the debtor's phone number. It utilizes automated dialing to reach the person.

Confirmation of Right-Party Contact

It verifies if the contacted person is the debtor (right-party contact).

Authentication Process

To authenticate the person, LEXI will request and verify personal information such as Social Security Number (SSN), Date of Birth (DOB), or zip code.

Engagement with the Debtor

Once authenticated, LEXI engages with the debtor in a conversation. It can provide information about the outstanding debt, payment options, and any relevant details.

Payment Offer

It offers the debtor various ways to pay off their debt. This could include one-time payments, setting up recurring payments, or exploring other suitable options.

Negotiation of Payment Plan

If needed, LEXI can negotiate a personalized payment plan based on the debtor's financial situation. It analyzes the debtor's responses and offers flexibility within preset parameters.

Transfer to Live Agent (if necessary)

For more complex queries, LEXI will transfer the call to a live agent. The live agent is briefed on the details via a widget on agent portal. This way, the agent has access to past conversations and can seamlessly continue.

AI Agent Assist

Help agents through step-by-step processes, ensuring informed decisions at every stage of customer support. Intelligent prioritization, real-time nudges, decision trees, cognitive search, etc. enables AI Agent Assist to reduce the AHT of the collectors by 70%.