Accelerate Debt Collection & Accounts Receivable Management with LEXI

Talk to your customers in the language of their choice. LEXI supports English, French, Spanish, Italian, Chinese, and Hindi while our Chatbot supports 150+ languages. LEXI understands, adapts, excels across all channels – voice, chat, text, emails.

LEXI serves as a self-service Chat & Voice AI Agent. It empowers customers to resolve issues independently. Handles high volumes of customer interactions and is available 24/7. LEXI ensures that customers never wait for assistance and handles queries with precision & efficiency.

LEXI maximizes collector efficiency as a co-pilot, including conversational AI workflows, nudges, decision trees, sentiment analysis, and knowledgebase optimization powered by RAG cognitive search. It enables automated call summarization and ensures compliance with Auto QC & QA checklists that flags unprofessional agent behaviors.

Engage in lifelike conversations with your customers. LEXI is proficient in understanding the context, intent, and sentiments of each interaction.

Customers frequently express concerns about the tone and demeanor of human agents with automated debt collection. LEXI is designed to communicate politely and respectfully, ensuring customers are not offended.

LEXI handles interruptions from customers without getting confused or providing incorrect responses in debt collection automation. It recognizes background noises, sudden questions, and abrupt changes in the conversational flow without losing context.

LEXI learns and adapts over time, ensuring that it becomes increasingly effective as it processes more data.

With LEXI, you can efficiently make hundreds of collection calls simultaneously. In the event of growing collections volume, it can accommodate accordingly.

LEXI handles routine queries for quick issue resolution. When more complex or nuanced assistance is required, the call is transferred to a human agent.

Connect with your customers across various digital and text-based channels like SMS, Messenger, Telegram, and WhatsApp with ARM debt collection. Additionally, the bots are available on voice channels such as calls and website or app integration with our Voicebot.

Elevate your collections process with Floatbot.AI's seamless integration with leading payment portals, ensuring a frictionless and secure experience for both your business and customers.

Streamline your collections workflow effortlessly as Floatbot.AI comes pre-integrated with essential collections core applications, enhancing operational efficiency and enabling a more cohesive debt recovery process.

Experience enhanced communication and customer engagement in collections with Floatbot.AI's pre-integration with popular telephony and contact center platforms, empowering your team with a robust and interconnected system for effective debt management.

Enhance chat experience with rich media, such as images, videos, and interactive elements, creating a more engaging and informative customer experience.

Access a comprehensive template library for common debt collection scenarios, simplifying the bot creation process even further.

Seamlessly transition conversations between channels, allowing customers to switch from a messaging app to a voice call without losing context.

Ensure real-time synchronization of data across all channels, providing a unified and up-to-date view of customer interactions for improved decision-making

Utilize sentiment analysis to gauge customer sentiment, allowing the LEXI to adapt its tone and approach for more empathetic conversations.

Streamline incoming queries & support with intelligent inbound automation. Drive proactive outreach and engagement via automated outbound campaigns.