Debt Collection

Accelerate Debt Collection & Accounts Receivable Management with AI Agents

Achieve faster debt collection or account receivables collection with AI Agents (Voicebots and Chatbots) for efficient, cost-effective, and automated collections. Optimize collections, reduce expenses, get higher pay-back rates, and improve customer satisfaction. Propel your debt recovery volume to new heights with Generative AI-powered Conversational AI.

Fully-Compliant with
Reg F
FDCPA
TCPA
HIPAA
PCI-DSS
& others

Powered by

Generative AI and LLMs

Hand-off to

Agents during Escalations

User-Friendly

and Swift Deployment

75%

Save more than 75% on call costs

Interactive

Interactive Dashboards

70%

Reduce AHT by 70%

Customizable

Collection Guidelines

Compliance

Regulatory Compliance Filters

Magnify

Collector Effective Index (CEI) and Profit Per Account (PPA)

90%

Automate up to 90% of Customer Support

Experience Zone

Automate payment negotiation
Automate disposition
Streamline debt collections on voice and chat channels
Enable seamless switch from Voicebot and Chatbot
WhatsApp debt collection bot
SMS/Text-based debt collection bot

call

Witness GenAI-Powered Debt Collection by Dialing

+1-(650)-640-1015

GenAI-Powered ROI's

Witness ROIs that Speak Volume

45%

Surge in Collector Productivity with Automated Debt Management

60%

Boost in Collection Rates through Strategic Automation

40%

Reduction in errors related to compliance and data entry

50%

Improvement in collection rates through timely and personalized communication

Domains

We Serve

First Party Creditors

Buy Now, Pay Later (BNPL)

Banks and Financial Institutions

Debt Collections Agencies

Debt Collections Law Firms

Medical Collections

Powerful Features

Cutting-Edge Capabilities for Seamless Customer Engagement and Collections

1/16

Multi-Lingual

Talk to your customers in the language of their choice. Our Voicebot supports English, French, Spanish, Italian, Chinese, and Hindi while our Chatbot supports 150+ languages.

2/16

Human-Like

Engage in lifelike conversations with your customers. Our Voicebots and Chatbots are proficient in understanding the context, intent, and sentiments of each interaction.

3/16

Friendly

Customers frequently express concerns about the tone and demeanor of human agents. Our Voicebot and Chatbot are designed to communicate politely and respectfully, ensuring customers are not offended.

4/16

GenAI-Powered Bot Interruptions

The AI Agents handle interruptions from customers without getting confused or providing incorrect responses. They recognize background noises, sudden questions, and abrupt changes in the conversational flow without losing context.

5/16

Continuous Learning

Enable the AI models to learn and adapt over time, ensuring that the system becomes increasingly effective as it processes more data.

6/16

Scalable

With our Gen AI bots, you can efficiently make hundreds of collection calls simultaneously. In the event of growing collections volume, they can accommodate accordingly.

7/16

Human-in-Loop

Our AI Agents handle routine queries for quick issue resolution. When more complex or nuanced assistance is required, seamlessly transfer the call to a human agent.

8/16

Omni-Channel, Unified Voice AI and Text AI

Connect with your customers across various digital and text-based channels like SMS, Messenger, Telegram, and WhatsApp. Additionally, the bots are available on voice channels such as calls and website or app integration with our Voicebot.

9/16

Seamless Integration with Payment Portals

Elevate your collections process with Floatbot.AI's seamless integration with leading payment portals, ensuring a frictionless and secure experience for both your business and customers.

10/16

Pre-integration with Collections Core Applications

Streamline your collections workflow effortlessly as Floatbot.AI comes pre-integrated with essential collections core applications, enhancing operational efficiency and enabling a more cohesive debt recovery process.

11/16

Pre-Integrated with Popular Telephony and Contact Center Platforms

Experience enhanced communication and customer engagement in collections with Floatbot.AI's pre-integration with popular telephony and contact center platforms, empowering your team with a robust and interconnected system for effective debt management.

12/16

Rich Media Integration

Enhance chatbots with rich media, such as images, videos, and interactive elements, creating a more engaging and informative customer experience.

13/16

Template Library

Access a comprehensive template library for common debt collection scenarios, simplifying the bot creation process even further.

14/16

Cross-Channel Handoff

Seamlessly transition conversations between channels, allowing customers to switch from a messaging app to a voice call without losing context.

15/16

Real-Time Synchronization

Ensure real-time synchronization of data across all channels, providing a unified and up-to-date view of customer interactions for improved decision-making

16/16

Sentiment Analysis

Utilize sentiment analysis to gauge customer sentiment, allowing the AI to adapt its tone and approach for more empathetic conversations.

how it works

How the Gen AI-Powered Debt Collection Process Works

Initiation of Call

Our Voice AI initiates the call to the debtor's phone number. It utilizes automated dialing to reach the person.

Confirmation of Right-Party Contact

It verifies if the contacted person is the debtor (right-party contact).

Authentication Process

To authenticate the person, our voice AI will request and verify personal information such as Social Security Number (SSN), Date of Birth (DOB), or zip code.

Engagement with the Debtor

Once authenticated, the voice AI engages with the debtor in a conversation. It can provide information about the outstanding debt, payment options, and any relevant details.

Payment Offer

It offers the debtor various ways to pay off their debt. This could include one-time payments, setting up recurring payments, or exploring other suitable options.

Negotiation of Payment Plan

If needed, our voice AI can negotiate a personalized payment plan based on the debtor's financial situation. It analyzes the debtor's responses and offers flexibility within preset parameters.

Transfer to Live Agent (if necessary)

For more complex queries, our voice AI will transfer the call to a live agent. The live agent is briefed on the details via a widget on agent portal. This way, the agent has access to past conversations and can seamlessly continue.

AI Agent Assist

Help agents through step-by-step processes, ensuring informed decisions at every stage of customer support. Intelligent prioritization, real-time nudges, decision trees, cognitive search, etc. enables AI Agent Assist to reduce the AHT of the collectors by 70%.