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Seamless Claims FNOL Submissions in Five Steps
Contact
Customer calls, texts, or submits online.
Collect
LISA asks the right questions & guides them.
Upload
Documents and photos are submitted easily by the claimant.
Validate
LISA checks for errors instantly.
Route
Warm-hand off complex cases to an agent, fully briefed.
Overcome Common FNOL Challenges
Call overload during disasters catastrophes.
Costly delays from manual errors
LISA checks for errors instantly.
Warm-hand off complex cases to an agent, fully briefed.
What LISA Delivers
LISA handles the bulk of first notice of loss - from initial Q&A to document collection, reducing manual work dramatically from the very first interaction.
How You Benefit
Reduce Customer Wait Times by 95%
Handle 3X More Claims During Catastrophes
Achieve 99.8% FNOL Accuracy Rate
Improve First-Contact Resolution by 65%
Bring the Cost of Per Claim to Less Than $5
Increase CSAT by 90%
Watch LISA Handle a Claim
See exactly how LISA guides a customer from first contact to completed FNOL with perfect accuracy.
Empowering Claims Adjusters with AI Workspace
The next-generation workspace for today’s claims adjusters.
- Get next-best actions, instant summaries, and live compliance prompts right when agents need them.
- Switch effortlessly across voice, chat, SMS, email, and more – with video, screen share, and real-time translation.
- Turn documents, emails, and calls into clean, structured data automatically.
- Access instant answers, smart guidance, and automated report generation with the AI Copilot.
- Find information fast with AI-powered search across policies, SOPs, and knowledge bases.
- Automate routine tasks like scheduling, triage, and follow-ups to free up agent time.
- Create and launch custom AI Agents tailored to your workflows in FloatSpace.
Readily Connects with Tech Stack
Enterprise-Grade Protection
FAQs
Yes. Floatbot.AI is pre-integrations with leading claims administration and policy management solutions, enabling seamless data flow between FNOL intake, backend systems, and claim processing platforms.
Yes. Floatbot’s AI-driven workflows are built to scale. The platform can handle high volumes of claims calls or submissions simultaneously, helping insurers maintain service continuity even during peak claim volumes or catastrophic events.
No. Floatbot.AI ensures all data, customer inputs, documents, and audit logs are captured and stored. Automation doesn't remove human oversight — complex cases can be routed to adjusters, and audit trails remain intact to ensure compliance and control.
Yes. Floatbot.AI can automatically validate uploaded images or documents (like police reports, ID proofs, repair estimates) and flag missing or unclear information before submission.
Absolutely. The platform supports multiple languages for both voice and chat, ensuring customers can file claims in their preferred language.
If a claim is missing information, the AI instantly prompts the user for clarification, requests documents, or guides them to complete the form—reducing back-and-forth communication later.
The entire FNOL flow—questions, rules, validation, routing, notifications—is 100% customizable to your product lines, state regulations, and claims processes.
Floatbot.AI can power just the FNOL intake, or extend into the full lifecycle including updates, document tracking, customer communication, and settlement support.
All customer data—including documents, images, and recorded interactions—are encrypted, stored securely, and processed under strict access controls to meet industry security standards.