Insurance Claims Automation with LISA | AI FNOL Claims

Life, Health, P&C

Serving Numerous Insurance Products

Life Insurance

Commerical Auto Insurance

Health Insurance

Small Business Insurance

Personal Auto Insurance

Workers Compensation Insurance

Homeowners

Renters

Solutions

Improved Operations & Accelerated Claims Processing with LISA

FNOL

LISA can Automate Claims FNOL
- Seamless FNOL Submission
- Up to 90% Process Automation
- Instant Claims Initiation
- Error-Free Processing

Support

LISA can Automate Claims Support
- Real-Time Assistance
- Efficient Status Updates
- Customer-Centric Support
- 24/7 Query Resolution

Digital Workers for Adjusters & Underwriters – Meet ADDI & AURA

FNOL

How ADDI Streamlines Adjustment Writing
- Scheduling inspections
- Searching knowledgebase & coverage documents
- Generating reports
- Real-time translation
- Communicate with claimant on text/SMS
- Integrates with your work apps
- Estimating claims
- Track document & deadline requirements
- Smart compensation estimation
- Policy and coverage guidance
Know More

Support

How AURA Optimizes Underwriting
- Assessing risks
- Setting premiums
- Evaluating creditworthiness
- Determining loan terms
- Quote generation
- Auto-approvals
- Compliance validation

Experience Zone

Witness Gen AI-driven Claims FNOL Filing by Calling or Texting

+1-(650)-750-0709

Unleash Benefits

Achieve Impactful ROIs

80%

Increase in Adjuster productivity

80% or 2x

Increase CSAT Score

3x

Faster Claims FNOL Filing

24/7

FNOL Filing with No Dependency on Human Agents

40%

Reduction in Claims Support Operational Costs

80% to 90%

Automation achieved in Claims FNOL Filing

Pre-Integrations

LISA Pre-Integrates with Leading Industry Policy Administration and Claims Solutions

Workflow

How LISA Helps with Claims FNOL?

Initiation by Customers

Customers initiate FNOL through various channels such as call, text, or online submission.

Document Upload

LISA streamlines document upload, ensuring all necessary files are submitted for a comprehensive claims review.

Seamless Information Collection

LISA collects relevant details from customers, ensuring a smooth submission process.

Real-Time Validation

Utilizing advanced algorithms, LISA performs real-time validation of FNOL details, identifying errors or missing information.

Transfer to Live Agent (if necessary)

For more complex queries or situations requiring human intervention, LISA transfers the call to a live agent. The live agent is briefed on the details to provide seamless assistance.

Common Difficulties

Challenges in Insurance Response to Incidents and Accidents

Volume Surge

Call Volume Surge During Catastrophe

Inaccuracy

Information Inaccuracy and Claims Process Delays

Regulatory

Complex Regulatory Compliance in FNOL

High Costs

High Operational Costs due to Manual FNOL Processes

Upgrade Claims Submission

Gen AI-Powered Claims Handling with LISA

1/6

I Can Automate Claims FNOL

From first notice of loss (FNOL) insurance filing to real-time claim status enquiries, thorough investigation & verification, and lightning-fast claim settlements, LISA will excel at every critical stage. Streamline document upload, FNOL validation, and assessment for swift claims automation.

2/6

I Can Bring Down the Cost from $45 to less than $5 Per Claim

Through LISA, your customers can enjoy efficiency via automation. Reduce operational costs significantly, improved productivity, & cost-effectiveness from automated insurance.

3/6

I Can Help Customers Check Real-Time Claim Status

Your customers want answers, and they want them now. LISA will help your customers effortlessly check the status of their claims in real-time, offering them peace of mind and reducing the burden on your support staff.

4/6

I Can Seamlessly Integrate with Leading Claims Solutions

LISA effortlessly integrates with industry-leading claims solutions, including Guidewire ClaimsCenter, Duckcreek, and INSTANDA. This enhances the efficiency of your overall claims management system, providing a unified platform for streamlined processes and improved data synchronization.

5/6

I Can Automate Claims FNOL on Call or Text

Whether customers prefer calling, texting, or chatting through a website or mobile app, LISA ensures a seamless experience for filing claims, checking statuses, and addressing queries related to the claims process.

6/6

I Can Help you Streamline Claims on Both Call & Text/SMS

LISA can be launched on both call and text/SMS channels for Claims or Customer Support using a toll-free number (e.g., 800-YOR-BRND). Enhance customer accessibility and ensure a user-friendly experience for customers when seeking assistance or information related to claims.

Optimize Claims Submission

Enabling Efficient Claims Handling and Improved Experiences with LISA

I Can Accelerate FNOL Filing, Round-the-Clock

Your customers need not wait for a human agent's availability to file a FNOL. With LISA, you can offer 24/7 assistance, streamlining the FNOL upload and assessment process, allowing your customers to act promptly and without delay.

I Can be Scaled Up or Down

Whether your insurance operation experiences fluctuations in claim volumes or needs to adapt to changing demands, LISA provides the flexibility to scale up or down seamlessly. This ensures that your automation capabilities align with the changing needs of your business, allowing for optimal resource utilization and cost efficiency.

I Can Help You Enable Claims Anywhere, Anytime

LISA automates claims FNOL for your customers through their favorite channels—be it text SMS, Messenger, or WhatsApp. Deploy LISA on multiple channels now.

I Can Streamline Claim Settlements

When your customers are navigating the stressful process of filing an insurance claim, LISA provides efficient experience to your customers with our intelligent Chatbots and Voice Bots. Our conversation AI platform eliminates complexities, automating manual tasks and expediting the claiming process.

I Provide Error-Free Experience

Slight human errors made by insurance agents can cause unnecessary delays in the claims process— Which can be tedious for your customers. Leverage LISA to ensure the claims FNOL process automation is fast and accurate.

I Can Enhance Customer Interaction and Experience

LISA automates claims processes and facilitates interactive and dynamic conversations with customers. Whether through voice calls or text/SMS interactions, customers can seamlessly navigate the claims process, receive timely updates, and submit necessary documentation.

Demo

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