The USA insurance market is USD 1.25 Trillion, but only 2% of insurances are sold digitally. Floatbot helps you deliver a tailored buying experience to your customers
Floatbot empowers insurance agents with the power of the conversation AI platform to increase productivity and digital sales.
Identity verification helps in qualifying leads and outreaching them. Also, if they drop off in the middle of the application, you can resume exactly from where they left.
Customers prefer an interactive application journey over filling out web application forms. Our hybrid platform enables your prospects to switch between Voice and Chat. Also, users can change channels without losing the context of the conversation.
Web application forms can’t interact with your customers, but Chatbots and Voicebots can. Floatbot responds to customers’ queries in between the application. Our platform can answer all the possible questions a customer might ask—related to policies, medical tests, premium plans.
If the user drop-off in the middle of an application process, Floatbot reminds them to resume the application through SMS, Messenger, WhatsApp, or outbound calls. The omni-channel capabilities of our platform allow the user to continue the application journey on any channel from exactly where they left.
Intelligent chatbots and voice bots accelerate the process of binding and issuing policies.
Once the user completes the application process, Floatbot walks them through the information they provided. The user can make corrections seamlessly and then agree to the terms & conditions. Post review, users will be prompted to make payment through a pre-integrated payment gateway.
Floatbot sends personalized reminders through SMS, Messenger, WhatsApp, or outbound calls, reminding the user of payments or renewals of insurance policies.
The user can switch channels at their convenience. For example, they can start on the website and move to SMS without losing the context of the conversation. If the user drop-off in the middle of an application on one channel, later, they can continue on another from where they left.
Floatbot helps you deliver 24x7 customer support to your customer on the channels they prefer. Our platform is pre-trained on a vast knowledge base and can answer all the questions your customers might have.
The client chose to leverage conversation AI instead of deploying human agents to automate daily outbound calling process. Integrated with their contact center, the intelligent bot interacts with prospects, understands their intent, and responds to their queries seamlessly. With this intelligent automation in place, the client increased sales by 150% and reduced customer support cost by 40%. Not only this, they generate 35% of their qualified leads only through conversation AI without the intervention of any human agent. And they have integrated the payment process with the bot for faster conversions.
Jimmy & Team has been an amazing support for us and Floatbot's capability of deploying the bots in Omni-channels along with its strong AI, helps our product to stand out from other competitors. We are not only seeing great interest from customers who are already using telemarketing and handling contact center but also companies who recognize the importance of digital transformation.