We’re hiring

As a Software Engineer at Floatbot, you will be part of a dynamic team responsible for developing and enhancing the Floatbot conversational AI platform. Your role will involve designing and implementing software solutions, ensuring the platform's reliability, scalability, and performance. With a focus on innovation and user experience, you will contribute to creating cutting-edge conversational AI solutions that empower businesses to engage and assist their customers effectively.

• Collaborate with product managers and designers to understand project requirements and translate them into technical specifications.
• Develop and maintain backend and frontend components of the Floatbot platform, ensuring high-quality code and adherence to best practices.
• Participate in code reviews, providing constructive feedback and ensuring code quality and security.
• Troubleshoot and resolve technical issues, working closely with the support team to deliver timely solutions.
• Stay up-to-date with industry trends, emerging technologies, and best practices to drive continuous improvement and innovation.
• Implement unit tests and conduct testing to ensure software reliability and robustness.
• Contribute to the improvement of development processes, workflows, and tools to enhance team productivity.
• Collaborate with cross-functional teams, including UI/UX designers and QA engineers, to deliver exceptional products.
• Maintain technical documentation, including design specifications and architecture diagrams.

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Proven experience as a Software Engineer, preferably in developing web-based applications or AI-related projects.
• Proficiency in programming languages such as JavaScript, Python AI/ML, or similar.
• Familiarity with frontend technologies like Angular.
• Experience with backend technologies like Node.js, Python AI/ML plus.
• Strong problem-solving skills and the ability to debug complex issues efficiently.
• Knowledge of version control systems, such as Git, for code collaboration.
• Understanding of software development methodologies and agile practices.
• Passion for learning and a drive to stay updated with the latest advancements in technology.
• Strong communication and teamwork skills to collaborate effectively within the development team and across departments.

• The Security Compliance Manager will be responsible for ensuring regulatory compliance, data privacy, cybersecurity, and network security.
• They will manage information security management and implement security protocols, policies, and procedures.
• The Security Compliance Manager will also be responsible for monitoring security systems, conducting risk assessments, and providing recommendations for security enhancements.

• Also help the business team for any customer/partner compliance requirement and engagement with such customer/partner whenever required.
• Develops, maintains, and communicates the organization’s information security policy and procedures.
• Directs and oversees the assessment, selection, implementation, and maintenance of information security tools and technologies.
• Evaluate new or updated industry regulations to ensure continued compliance.
• Enforces information security controls and investigates/responds to information security incidents.
• Participates in business continuity planning (BCP) activities when required by regulation or senior leadership.
• Prepares reports, business cases, and presentations on security risk, controls, the status of compliance efforts, etc.
• Acts as liaison between IT and other functions (e.g., legal) regarding information security events or incidents.

• Regulatory Compliance and Data Privacy skills
• Cybersecurity and Network Security skills
• Information Security Management skills
• Experience in implementing security protocols and procedures.
• Knowledge of security risk assessments and mitigation strategies
• Strong analytical and problem-solving skills
• Excellent communication and leadership abilities
• CISSP, CISM, or other relevant certifications are a plus.
• Experience in the fintech or banking industry is beneficial.
• Bachelor’s or Master’s degree in computer science, Information Security, or a related field

• To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Ability to demonstrate Floatbot product, platform and solutions effectively to audiences of varied technical knowledge including CXO's
• Provide technical solutions in a professional manner and to agreed timeframes
• Create and confidently deliver technical presentations internally and externally

• Minimum 2 years to 5 years of proven SaaS experience in Pre-sales including Enterprise sales, and consistent.
• Over-achievement of quotas. Preferred experience of selling into A.I space or- Chatbot technology would be a Plus
• Overall responsibility for the sales numbers from the region, aligning with teams- (Inside Sales, Marketing, Product) to deliver the numbers
• Understand how to build and grow a successful business in the domain of A.I, - Chatbot, Analytics, SaaS or Business intelligence preferred.

Key Account Executive is to manage and nurture key client relationships within the IT industry. They act as the primary point of contact between the company and its key clients, ensuring that client needs are met, and the company's products or services are delivered successfully. Here are some common roles and responsibilities of an IT Key Account Executive:

• Relationship Management: Build and maintain strong relationships with key clients, understanding their business goals, challenges, and requirements. Serve as a trusted advisor to clients, providing insights and guidance on IT solutions.
• Account Development: Identify growth opportunities within existing key accounts. Collaborate with clients to understand their evolving needs and propose appropriate IT solutions or services to meet those needs. Upsell or cross-sell products or services to maximize account revenue.
• Strategic Planning: Develop and execute strategic account plans to achieve business objectives and revenue targets. Identify key stakeholders within client organizations and establish effective communication channels.
• Contract Negotiation: Negotiate contracts, pricing, and terms with clients, ensuring that they align with the company's goals and policies. Collaborate with legal and finance teams to review and finalize agreements.
• Customer Support: Act as a liaison between clients and internal teams, coordinating efforts to address client concerns or issues. Ensure timely resolution of problems and provide excellent customer support throughout the engagement lifecycle.
• Market Analysis: Stay updated with industry trends, market dynamics, and competitors' activities. Conduct market research to identify potential new clients or opportunities within the IT sector.
• Reporting and Forecasting: Prepare regular reports on account performance, revenue, and customer satisfaction metrics. Provide accurate sales forecasts and contribute to the overall sales planning process
• Collaboration: Work closely with internal teams, such as sales, marketing, product development, and customer service, to align strategies and deliver a cohesive customer experience. Foster cross-functional collaboration to meet client needs effectively.
• Industry Expertise: Develop a deep understanding of the IT industry, including emerging technologies, products, and services. Stay informed about relevant regulations, compliance requirements, and security concerns.
• Continuous Improvement: Seek feedback from clients to identify areas for improvement in products, services, or processes. Collaborate with internal teams to drive enhancements and address any gaps in customer satisfaction.

• Strong interpersonal skills. Must be able to negotiate and problem-solve.
• Knowledge of current marketing and advertising trends and best practices.
• Strong oral and written communication skills.
• Proficient in programs including PowerPoint, MS Office and Excel.
• Strong leadership and decision-making skills
• Demonstrable business acumen and a deep understanding of business sales processes.

The main focus is on building and maintaining strong client relationships, driving account growth, and ensuring client satisfaction.

Experience level:2+ years, Deep tech AI experience is plus point.

Education level:BBA, MBA IN MARKETING FIELD

Your role is primarily to generate sales of Floatbot Product that includes:

• IVA or Voicebot [Integrated with Contact Center], Chatbot in Banking, Insurance or other verticals in USA/Canada or North America and APAC market, hereby referred as “Target Market”
• Assist US and APAC Sales team to Generate leads through outbound email, phone campaign, LinkedIn in Target Market and qualify them to MQL [Marketing Qualified Lead] and SQL [Sales Qualified Lead]
• Feed MQL and SQL to US and APAC sales team for them to take it forward
• Drive engagement with Inbound leads that are assigned to you and Drive these leads to closure
• Setup meetings, showcase demo, send commercials, Contracts, solution proposals, RFP/RFI proposals [including pre-bid queries], Follow-up for Payments upon delivery
• Negotiate commercials and close the Sales
• Drive Digital Marketing activities for US / North America and APAC market closely working with Digital Marketing team

• We're looking for a Demand Generation Program Manager who can develop and scale our unique positioning across the globe involving multiple segments and buyer personas.
• You'll play a key role in designing our global marketing strategy and thought leadership programs that can drive demand and accelerate revenues across different geos, industry verticals, and market segments.

• Understand ideal buyer personas, their goals and challenges, and define solutions that position our suite of products optimally within a focus segment
• Develop a comprehensive cross-channel marketing strategy for each customer segment, geography and industry vertical
• Translate the marketing strategy into funnel-focused marketing programs to acquire, engage and retain customers
• Own PnL of the marketing programs - engagement, revenue, upsell
• Analyse program data, drive insights, report to the right stakeholders and develop constant improvement strategies to achieve overall targets for the team
• Constant evaluation of new channels, strategies and tactics to drive high quality subscribers and opportunities
• Work closely to develop content, design, targeting and channel strategies while working with appropriate teams for execution
• Giving actionable feedback to content & design for continuous improvements
• Demonstrate superior technical expertise and organisational capabilities in project and campaign management, market research and commercial awarenes

Given that you'll be planning & orchestrating critical omni-channel marketing programs, you will collaborate with multiple business teams in and outside of the marketing function:

• Performance Marketing
• Web Experience & SEO
• Product Marketing
• Content & Brand
• Email Marketing
• Inside Sales

You'll be responsible to make sure all the channels fire optimally - brainstorm channel practices, equip channel owners with the right tools and constantly evaluate each channel metrics to drive better outcomes.

• Number of - Sales Qualified Leads- & - Opportunities
• Cost Per Opportunity & Customer Acquisition Cost
• Other Channel Based Conversion Metrics

• You have 3 - 6 years of full stack marketing experience with a focus on demand generation in the B2B technology space, preferably in BFSI domain.
• You have not just been an administrator of marketing technologies (Hubspot/Marketo/Pardo/Active Campaign etc) but also love working with them.
• You thrive in cross-functional environments which require collaboration.
• You have knack for over-communication and ability to bring together cross-functional teams to deliver on business objectives.
• You have a strong grasp of funnel-focussed marketing activities to create demand and retain customers.
• You have the ability to strategize & create content and messaging relevant to the target audience.
• You can strike a balance between developing the overall strategy and driving execution. You dont shy away from executing things yourself and pick up the baton wherever necessary.

• Conduct in-depth research on industry-related topics to create original and quality content.
• Developing content for Blogs, Articles, Newsletter, PPT, Email Cadence, White Paper, E-book, Social Media Platforms, Website Content.
• Assisting the marketing team in developing content

• Proven Content Writing or copywriting experience
• A portfolio of published articles.
• Excellent writing and editing skills.
• The ability to work in a fast-paced environment.