Upload the document which contains information coreesponding to the queries. The bot will self-learn on this information using unsupervised and self-supervised NLP.
Deploy the FAQ bot seamlessly on any of 15+ customer-facing channels, including websites, mobile apps, Text/SMS, WhatsApp, and Facebook Messenger, within minutes.
No need to create and manage intents and no manual training required. The bot self-learns from unstructured data.
No need to update answers. With the help of Cognitive Search and Generative AI, the bots provide dynamic responses, personalized to user queries, in real-time.
No efforts are required to enhance and improvise the bot. With time, the bot keeps learning and enhances its accuracy.
No need to maintain knowledge base and answers. The bots can learn from unstructured documents.
Cognitive Search has voice-based search capabilities – allowing the users to interact with the bot through voice commands.
Instead of searching for keywords, Floatbot cognitive search performs a semantic search. For example, if you search "What is Cognitive Search?" and then search "How does it work?" Here, the AI engine understands that "it" in the second query is referring to "Cognitive search" from the first query.
Cognitive search leverages Floatbot's advanced NLP (with proven 95%+ accuracy) to enable users to perform a search in natural, human language instead of using a combination of keywords. It enhances user experience.
Cognitive search is powered by generative AI, which allows it to not only answer questions but to also generate new content based on the user's input. This means that our platform can provide more comprehensive and detailed responses to complex user queries.
Cognitive search uses advanced unsupervised learning models to self-learn continuously. It helps the user to discover accurate, personalized answers based on search history. Also, it self-trains itself from unstructured datasets.
Build an AI Agent Assist using Floatbot Cognitive Search to help your human agents get real-time answers/suggestions. Solve customer issues faster, boost agent productivity, increase customer satisfaction (CSAT) scores, and reduce MTTR (Mean Time to Resolve).
Deploy conversational AI Chatbots and Voicebots powered by cognitive search to automate customer support, helping customers to discover and access FAQs and information related to your products and services. Enable self-service, provide 24x7 customer support, and reduce support costs.
Deploy Cognitive Search on top of enterprise search to enable your employees to discover and access relevant information accurately. Help new employees become comfortable with the organizational knowledge base and accelerate the training process.
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