The CESC Streamlines Customer Support Operations with Chatbot, Saving 276%+ in Operational Costs

CESC, India's first fully integrated electrical utility company, faced the challenge of improving customer support while minimizing operational costs and wait times. By implementing Floatbot’s Chatbot, CESC streamlined their entire support process—delivering faster, more efficient support for their customers. As a result, they were able to save 276%+ in operational costs and more.

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