We successfully deployed a FAQ Chatbot for seamless banking experience for customers, within 12 weeks of finalizing the client’s requirements.
One of Nepal’s leading commercial banks transformed its customer service with Floatbot’s Chatbot, powered by RAG Cognitive Search. The bank revolutionized its digital banking experience for its customers, enabling a significant number of transactions to be processed via the chatbot within just one year of launch.
The bank has reduced reliance on human agents while simultaneously enhancing CSAT through faster, personalized service. They are currently serving over 3 million customers.
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