We successfully deployed a cloud-based Real-Time AI Agent Assist for customer support within 15 weeks of finalizing client requirements.
STARTEL Corporation was founded in 1980. They are an esteemed contact center software developer and solution provider. STARTEL has 200+ BPO customers in 43 states across the United States, Canada, Central America, New Zealand, and Switzerland.
Floatbot.AI, in collaboration with Startel, deployed an advanced GenAI-Powered Voice- Based Real-Time AI Agent Assist for customer support within 15 weeks of finalizing the Client’s side requirements. This cloud-based deployment, packed with features to automate customer support, also generates customized quotes using backend logic for service requests and repairs. Seamlessly integrating with the in-house CRM and ticketing system and utilizing data from the website, documents, and past cases, it enhanced efficiency and personalization in customer interactions.
Seamlessly integrating with the in-house CRM and ticketing system and utilizing data from the website, documents, and past cases, it enhanced efficiency and personalization in customer interactions.
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Improved Customer Support By offering real-time guidance to human agents during support or sales interactions, the AI Agent Assist ensured efficient handling of service requests, leading to a significant increase in customer support efficiency. |
Simplified Collection of Customer Information AI Agent Assist simplified the collection of customer information, enabling seamless initiation of service requests. By understanding customer sentiments and intents, the AI Agent Assist enabled a smooth interaction flow, reducing friction in the customer support process. |
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Comprehensive Support Features AI Agent Assist offered various features such as conversational workflows, decision trees, knowledgebase optimization, real-time suggestions and nudges, compliance adherence, call summarization, custom AI models, and real-time call transcription. These features enabled Startel to elevate its agent performance from standard to exceptional. |
Improved Customer Experience AI Agent Assist promptly provided estimates for repair costs tailored to each customer's urgency. By delivering timely and precise information, customer satisfaction improved and along with long-term loyalty among customers. |
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Automated Quotes Automated 60% of customized quotes for Service Requests and Repairs using backend logic and assisted Agent Response. |
Reduced Average Handling Time 23% reduction in Average Handling Time (AHT) |
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Increased Productivity 30% increase in Agent productivity |
