Case Study

India's Second-Largest Public Sector Bank Achieved a Call Deflection of 35%

A banking major in india is providing a superior customer experience to their customers with intelligent conversational AI automation

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case study

Based out of India, the bank has more than 50 million customers in India. The organization wanted an intelligent way to automate their customer support and provide a delightful banking experience to their customers.

Floatbot integrated our conversational AI solution with their contact center that can clearly understand users’ intent and respond accordingly. The omni-channel, multi-language bot helps customers find information faster and transact seamlessly. Within a short period, the bank observed a call deflection of 35%.

Download the case study to learn how Floatbot is helping the bank to enhance customer experience and cut down customer support cost.

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