Finastra and Floatbot Transforming
Banking and Fintech Together

Enable conversational banking and let your customers access core services - from finding information to getting account statements to making transactions - through a simple, human-like conversation with a chatbot or voicebot

Whenever your customers need your help - whether to report lost cards, find relevant information, or process service requests - keep intelligent Chatbots and Voicebots ready for them. Let them solve issues through human-like conversations instead of visiting web/app portals

Enable your customers to interact with the bank and access banking services on their preferred channel - Text/SMS, Messenger, WhatsApp, the website, application, and more. The user can drop off on one channel and continue the conversation on the other without losing the context

AI-powered Chatbot and Voicebot understand the customer's intent and sentiments. Whenever the customer wants to talk to a human agent, the Chatbot or Voicebot immediately transfers the call to an agent.

AI-powered, intelligent Chatbot and Voicebot monitor customer interactions and derive actionable insights into customer behavior, intent, and sentiments. With advanced analytics tools, you can easily view insights and analytical reports

Identify and verify the customer identity with advanced voice recognition technology. Provide a secure, convenient authentication option to your customers.

Automate repetitive, manual queries of with AI-powered Chatbot and Voicebot. Cut down customer support costs by 40%.

Enable your customers to seamlessly switch between text and voice without losing the thread of the conversation. Let your customers interact with you conveniently