Deliver superior customer experiences through conversational banking. Enable customers to securely access core banking services using AI-powered Chat AI and Voice AI — anytime, across digital and voice channels.
Floatbot.AI is pre-trained with thousands of banking-specific rules, workflows, and domain intelligence. This ensures accurate, compliant, and context-aware responses across Finastra-powered systems.
Deploy intelligent Chat AI and Voice AI that understand customer intent and sentiment. Resolve customer queries through natural, human-like conversations while improving support efficiency.
Engage customers on their preferred channels — web, mobile, SMS, Messenger, WhatsApp, and voice, while delivering a consistent, seamless experience in their native language without losing context.
Meet modern customer expectations with text-first banking on channels like WhatsApp, Messenger, and SMS — designed for speed, convenience, and always-on engagement.
AI Agents intelligently detect when human intervention is needed and seamlessly transfer chats or calls to live agents — preserving full conversation history for a frictionless experience.
Seamlessly integrate with leading contact center platforms including Genesys, AVAYA, Cisco, Five9, and Ameyo. Automate high-volume interactions and reduce customer support costs by up to 40%.
AI-driven analytics continuously monitor customer interactions to deliver actionable insights into customer behavior, intent, and sentiment — enabling data-driven decisions.
Enhance customer trust and security with advanced voice biometric authentication, enabling fast, secure, and frictionless identity verification during voice interactions.
Enable customers to switch effortlessly between text and voice channels. Deliver a unified, context-aware conversational journey across all digital and messaging touchpoints.
80%
Automation of customer engagement
25%+
Improvement in agent productivity
90+
Increase in CSAT score
