Voicebot & Chatbot for Finastra Based Banks

GenAI-Powered ROI's

AI-Led Growth

55%

Increase Revenue by 55%

40%

Cut Down Customer Support Costs by 40%

70%

Enhance CSAT Score by 70%

Industries

We Serve

Corporate Banks

Retail Banks

Commercial Banks

Digital Banks

Challenger Banks

Regional Banks

Financial Institutions

Fintech

Applications

Core Banking Use Cases

GenAI Suite

Floatbot.AI Solutions for Digital-First Banks

Omnichannel

Omnichannel Chatbots, Textbots
- Omni-channel integration with 15+ touch-points
- RAG-powered Cognitive Search
- Fall back to live chat
- Co-browsing
- Text bot/SMS bot
- Seamless fallback from text to voice
- Agent M /Generative AI / ChatGPT integration

Productivity

Augment Agent Productivity
- Available for chat-based and voice-based interactions
- RAG-Powered Cognitive Search
- Sentiment and intent analysis
- Workflows and decision trees
- Real-time nudges
- Compliance
- 50+ Real-time call analytics

Voicebots

Voicebots
- Human-like voice conversations
- 100% Gen AI-powered
- Multi-lingual
- Seamless fallback from Voice to Text
- Pre-integrates with popular contact center, payment systems, and telephony platforms

Live Chat

Live Chat with Co-Browsing for Digital Onboarding
- Real-time engagement through Live Chat & Audio/Video calls
- Co-Browsing for visual guidance without additional downloads + recording
- File Sharing
- Highlighting, Data Field Masking, and Document Signing

Pre-Integrations

Floatbot-Finastra Seamless Integration Across Financial Verticals

Lending Integration

Cash & Liquidity Management
Commercial Lending
Consumer Lending
Mortgage Lending
Syndicated Lending
Collateral Management
Loan Origination
Trade and Working Capital Finance

Payments Integration

Corporate Connectivity
Corporate Payments
Equipment Leasing
Financial Messaging Marketplace

Treasury & Capital Markets Integration

Investment Banking
Securities Finance
Trading
Treasury Management

Digital & Retail Banking

Digital Banking
Cash & Liquidity Management
Commercial Lending
Syndicated Lending
Trade & Working Capital Finance

Corporate & Commerical Banking

LLM-driven approach analyzes user queries in real-time, allowing it to provide the most relevant and contextually appropriate "next-best action."
Goes beyond traditional Natural Language Processing (NLP) by leveraging advanced language understanding capabilities to deliver context-aware search results with Cognitive Search.

Synergy

Finastra and Floatbot's Unified Force for Business Growth

Automated Core Banking Services
- Elevate customer experiences with conversational banking
- Access core services effortlessly through chatbots and voicebots

Powerful Analytics Insights
- AI-driven bots monitor and analyze customer interactions
- Get actionable insights into behavior, intent, and sentiments for informed decision-making

Intelligent Assistance Deployment
- Deploy intelligent chatbots and voicebots to address customer needs
- Solve issues through human-like conversations, enhancing customer support

Voice Biometric Security
- Ensure secure customer authentication with advanced voice recognition technology

Multi-Channel Interaction
- Empower customers to engage on their preferred channels
- Seamlessly switch between text, SMS, Messenger, WhatsApp, web, and more without losing context

Contact Center Automation
- Reduce customer support costs by 40% through AI-powered chatbot and voicebot automation

Smooth Chat/Call Transfers
- AI-powered bots understand customer intent and sentiments
- Effortlessly transfer conversations to human agents when customers seek personalized assistance

Seamless Conversational Banking
- Enable customers to switch seamlessly between text and voice channels
- Facilitate convenient interactions across digital and chat channels

Benefits

Enhancing Customer Experiences & Operational Efficiency with Floatbot.AI

Banking AI Knowledgebase

Floatbot is equipped with extensive pre-training, featuring thousands of rules tailored specifically for the banking domain.

Integrated Contact Center Solutions

Seamless integration with leading contact center solutions including Five9, Ameyo, Cisco, Genesys, and Avaya enhance the efficiency of your customer interactions.

Omni-Channel and Multi-Lingual Capabilities

Engage with your customers across channels of their choice, providing a seamless experience in their native language.

Millennial-Ready Features

Enable text-based banking through popular channels like Text/SMS, Messenger, and WhatsApp, catering to the preferences of the millennial demographic.

Power Up the Banking Experience of your Customers with Finastra and Floatbot