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AI-Led Growth & Gains

80%

Automation of manual tasks

40%

Reduction in customer support costs

20%

Call deflection achieved

70%

Reduction in average handling time (AHT)

55%

Decrease in call abandonment rates

Our Integrated AI Solutions

Digital AI Agents (Chat, Voice, SMS, Email)

  • Human-like voice conversations
  • 100% Gen AI-powered
  • Driven by RAG Cognitive Search
  • Deploy on 15+ touch points
  • Hybrid Voice AI and Text or SMS AI
  • Seamless fallback from Voice to Text and Live Chat

Real-Time Agent Assist

  • Available for chat-based and voice-based interactions
  • Instant answers from knowledgebase
  • Next-best action suggestions
  • Sentiment and intent analysis
  • Workflows and decision trees
  • Real-time suggestions/nudges
  • AutoQA to ensure SOPs
  • 50+ post-conversation insights

Make an Impact in Essential Workflows

Customer Support and Issue Resolution

  • Provide instant responses to frequently asked questions.
  • Guide users through troubleshooting steps.
  • Resolve common issues without the need for human intervention.

Appointment Scheduling and Reminders

  • Assist customers in scheduling appointments or reservations.
  • Send automated reminders for upcoming appointments, reducing no-shows.

Order Processing and Tracking

  • Enable customers to place orders or check the status of their orders.
  • Provide real-time updates on shipping and delivery information.

Lead Qualification and Sales Assistance

  • Qualify leads by asking relevant questions and capturing information.
  • Assist in product recommendations and upselling based on customer preferences.

Surveys and Feedback Collection

  • Conduct post-interaction surveys to gather customer feedback.
  • Analyze customer sentiments and identify areas for improvement.

Language Interpretation and Multilingual Support

  • Provide support in multiple languages, enhancing accessibility.
  • Assist in real-time language interpretation during interactions.

Powered by Deep-Tech AI

NLP Accuracy

91%+

NLP Accuracy

speech to text accuracy

95%+

speech to text accuracy

Self-learning

Self-learning

ability from unstructured documents

NLP NL

< 100 ms

NLP/NLU (ETE processing)

STT & TTS

< 50 ms

STT & TTS (ETE processing)

overall call response time

< 500 ms

overall call response time