Five9 & Floatbot

Deliver Superior Customer Experiences, Reduce Support Expenses with Five9 & Floatbot 

Leverage GenAI-Powered Agents (Chatbots & Voicebots) to Empower Customer Support Operations & Drive Efficiency

Five9
  Growth

AI-Led Growth 

80%

Automate Manual Tasks by up to 80%

40%

Reduce Customer Support Cost by 40% 

70%

Trim Average Handling Time (AHT) by 70% 

roi

20%

Achieve a Call Deflection of 20% 

55%

Reduce Call Abandonment Rates by 55% 

  Solutions

Conversational AI Solutions that Pre-Integrates with Genesys Solutions 

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Deflect Calls 

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Provide Real-Time Agent Assistance 

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Authenticate User Identity with Voice Biometrics 

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Enable Language Detector 

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Automate Inbound & Outbound Calls 

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Launch Chatbots on 15+ Digital Channels 

  Deep-Tech

Contact Center AI (CCAI) Automation through Floatbot’s Powerful Deep-Tech AI Platform 

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91%+

NLP Accuracy

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< 100 ms

NLP/NLU (ETE Processing)

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95%

Speech to Text Accuracy

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< 50 ms

STT & TTS (ETE Processing)

deep-tech-5

Self-Learning

Ability from Unstructured Documents

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< 500 ms

Overall Call Response Time

  Growth

Streamline your Contact Center Operations with Powerful AI Agents

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Increase Digital Sales
  • Enable your customers to buy from you using human-like conversations
  • Enhance digital buying experiences to encourage customers to choose online over traditional buying methods
  • Provide information related to your products and services through interactive Q&A
  • Automate sending appropriate recommendations to Cross-sell and Upsell
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Improve Agent Productivity
  • Let AI Agents deal with manual tasks while human agents focus on CSAT
  • The agent asks and gets the relevant information from the virtual assistant before responding to the customer
  • The virtual assistant hears the calls and suggests answers in real-time
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Automate Telemarketing
  • Automate your outbound calls with an intelligent Voicebot that can understand the context, intent, and sentiments
  • Make outbound calls
  • Ask a set of pre-qualification questions
  • Qualify leads based on the answers and book appointments
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Provide a Superior Customer Support
  • Provide hyper-personalized, delightful customer experience to win their trust
  • Assist your customers 24x7. Don’t rely on the availability of human agents
  • Talk to your customers in their native language
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Increase Customer Engagement
  • Keep interacting with your customers constantly to build strong relationships with them
  • Take interactive feedbacks
  • Send push notifications, news, and announcements
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Enable Voice ID Authentication
  • Leverage voice-biometric backed by advanced speech recognition to authenticate the speaker’s identity
  • Ensure security
  • Provide a convenient option to customers to verify their identity
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Transfer Hot Calls or Chats to Agents (human-in-loop)
  • Monitor customers’ intent and transfer calls of the customers who have high buying intent to human agents
  • Transfer Chatbot user from any digital channels to live chat agent solution of Genesys
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Provide Omni-channel Experience
  • Enable customers to drop off on one channel and continue on another
  • For example, the user can stop talking on Text/SMS and later continue on Messenger without losing the context of the conversation
  Use Cases

High-Impact Use Cases for Contact Centers & BPOs 

  • Customer Support and Issue Resolution 
    • Provide instant responses to frequently asked questions
    • Guide users through troubleshooting steps
    • Resolve common issues without the need for human intervention
  • Surveys and Feedback Collection 
    • Conduct post-interaction surveys to gather customer feedback. 
    • Analyze customer sentiments and identify areas for improvement. 
  • Appointment Scheduling and Reminders  
    • Assist customers in scheduling appointments or reservations
    • Send automated reminders for upcoming appointments, reducing no-shows
  • Language Interpretation and Multilingual Support 
    • Provide support in multiple languages, enhancing accessibility. 
    • Assist in real-time language interpretation during interactions. 
  • Order Processing and Tracking 
    • Enable customers to place orders or check the status of their orders
    • Provide real-time updates on shipping and delivery information
  • Lead Qualification and Sales Assistance 
    • Qualify leads by asking relevant questions and capturing information. 
    • Assist in product recommendations and upselling based on customer preferences