Genesys and Floatbot Transforming
Contact Center Together

SCHEDULE A DEMO GENESYS APPFOUNDRY

Conversational AI Chatbots and Voicebots
are pre-integrated with Genesys solutions

Deflect Calls

Deflect Calls
Agent Assist

Agent Assist
Voice Biometric

Voice Biometric
Language Detector

Language Detector
Automate Inbound and Outbound Calls

Automate Inbound and Outbound Calls
Chatbot on Digital Channels

Chatbot on
Digital Channels
GENESYS VOICEBOT AND CHATBOT HELPS YOU
STREAMLINE YOUR CONTACT CENTER OPERATIONS

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Increase Digital Sales

Enable your customers to buy from you using human-like conversations. Provide them a superior buying experience, so they choose digital methods of buying instead of the traditional ones

  • Provide information related to your products and services through interactive Q&A
  • Automate sending appropriate recommendations to Cross-sell and Upsell

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Improve Agent Productivity

Let the AI-powered virtual assistants take care of the repetitive, manual work, so your human agent can focus on customer delight while having conversations with customers

  • The agent asks and gets the relevant information from the virtual assistant before responding to the customer
  • The virtual assistant hears the calls and suggests answers in real-time

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Automate
Telemarketing

Automate your outbound calls with an intelligent Voicebot that can understand the context, intent, and sentiments

  • Make outbound calls
  • Ask a set of pre-qualification questions
  • Qualify leads based on the answers and book appointments

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Provide a Superior Customer
Support

Provide hyper-personalized, delightful customer experience to win their trust

  • Assist your customers 24x7. Don’t rely on the availability of human agents
  • Talk to your customers in their native language
  • Talk to your customers in their native language

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Increase
Customer Engagement

Keep interacting with your customers constantly to build strong relationships with them

  • Take interactive feedbacks
  • Send push notifications, news, andannouncements

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Authenticate Your Customers
with Voice Biometric

Leverage voice-biometric backed by advanced speech recognition to authenticate the speaker’s identity

  • Ensure security
  • Provide a convenient option to customers to verify their identity

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Transfer Hot Calls or Chats to
Agents (Human-in-loop)

Monitor customers’ intent and transfer calls of the customers who have high buying intent to human agents

Transfer Chatbot user from any digital channels to live chat agent solution of Genesys

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Provide Omni-Channel
Experience

Enable customers to drop off on one channel and continue on another. For example, the user can stop talking on Text/SMS and later continue on Messenger without losing the context of the conversation

Business Benefits
Automate Manual,
Repetitive Tasks
up to 80% CSAT Improvement
Reduce Customer
Support Cost by 40% Reduction in Customer Support Costs
Achieve a Call
Deflection of 20% Call-deflection

POWERFUL DEEP-TECH
AI PLATFORM

Floatbot’s conversational AI platform has 30% higher accuracy than Google’s Dialogflow in Singapore English

NLP Accuracy 91%+
NLP Accuracy
Speech to Text Accuracy 95%+ Speech
to Text Accuracy
Self learning ability from unstructured documents Self-learning abilitY from
unstructured documents

< 100

ms
NLP/NLU
(ETE processing)

< 50

ms
STT & TTS
(ETE processing)

< 500

ms
overall
call response time
Reliable Solution
Built to Scale
220M+

Unique users

1.1B+

Messages Exchanged

110M+

Calls Answered

550K+

Calls Answered Daily

500,000+

Lines Of Code

14+

Awards Received

4

AI Patents

110+

Enterprise clients

Looking for help?
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