Genesys & Floatbot

Enrich Customer Experiences while Minimizing Operational Overheads with Genesys & Floatbot

Drive delightful customer interactions efficiently and cost-effectively with Floatbot UNO featuring powerful AI Agents (chatbots & voicebots) that comes pre-integrated with Genesys.

Genesys AppFoundry

Growth

AI-Led Growth

70%

Trim Average Handling Time (AHT) by 70%

70%

Improve Outbound Call Efficiency by 70%

80% to 90%

Automate Inbound/Outbound Calls by 80% to 90%

50%

Reduce Errors & Inaccuracies by 50%

55%

Reduce Call Abandonment Rates by 55%

Solutions

Conversational AI Solutions that Pre-Integrates with Genesys Solutions

Deflect Calls

Provide Real-Time Agent Assistance

Authenticate User Identity with Voice Biometrics

Enable Language Detector

Automate Inbound & Outbound Calls

Launch Chatbots on 15+ Digital Channels

Deep-Tech

Contact Center AI (CCAI) Automation through Floatbot’s Powerful Deep-Tech AI Platform

91%+

NLP Accuracy

< 100 ms

NLP/NLU (ETE Processing)

95%

Speech to Text Accuracy

< 50 ms

STT & TTS (ETE Processing)

Self-Learning

Ability from Unstructured Documents

< 500 ms

Overall Call Response Time

Growth

Streamline your Contact Center Operations with Powerful AI Agents

Increase Digital Sales

Enable your customers to buy from you using human-like conversations
Enhance digital buying experiences to encourage customers to choose online over traditional buying methods
Provide information related to your products and services through interactive Q&A
Automate sending appropriate recommendations to Cross-sell and Upsell

Improve Agent Productivity

Let AI Agents deal with manual tasks while human agents focus on CSAT
The agent asks and gets the relevant information from the virtual assistant before responding to the customer
The virtual assistant hears the calls and suggests answers in real-time

Automate Telemarketing

Automate your outbound calls with an intelligent Voicebot that can understand the context, intent, and sentiments
Make outbound calls
Ask a set of pre-qualification questions
Qualify leads based on the answers and book appointments

Provide a Superior Customer Support

Provide hyper-personalized, delightful customer experience to win their trust
Assist your customers 24x7. Don’t rely on the availability of human agents
Talk to your customers in their native language

Increase Customer Engagement

Keep interacting with your customers constantly to build strong relationships with them
Take interactive feedbacks
Send push notifications, news, and announcements

Enable Voice ID Authentication

Leverage voice-biometric backed by advanced speech recognition to authenticate the speaker’s identity
Ensure security
Provide a convenient option to customers to verify their identity

Transfer Hot Calls or Chats to Agents (human-in-loop)

Monitor customers’ intent and transfer calls of the customers who have high buying intent to human agents
Transfer Chatbot user from any digital channels to live chat agent solution of Genesys

Provide Omni-channel Experience

Enable customers to drop off on one channel and continue on another
For example, the user can stop talking on Text/SMS and later continue on Messenger without losing the context of the conversation

Use Cases

High-Impact Use Cases for Contact Centers & BPOs

Customer Support and Issue Resolution
- Provide instant responses to frequently asked questions
- Guide users through troubleshooting steps
- Resolve common issues without the need for human intervention

Surveys and Feedback Collection
- Conduct post-interaction surveys to gather customer feedback.
- Analyze customer sentiments and identify areas for improvement.

Appointment Scheduling and Reminders
- Assist customers in scheduling appointments or reservations
- Send automated reminders for upcoming appointments, reducing no-shows

Language Interpretation and Multilingual Support
- Provide support in multiple languages, enhancing accessibility.
- Assist in real-time language interpretation during interactions.

Order Processing and Tracking
- Enable customers to place orders or check the status of their orders
- Provide real-time updates on shipping and delivery information

Lead Qualification and Sales Assistance
- Qualify leads by asking relevant questions and capturing information.
- Assist in product recommendations and upselling based on customer preferences