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AI-Led Growth & Gains

80%

Automation of manual tasks

40%

Reduction in customer support costs

20+

Call deflection achieved

70%

Reduction in average handling time (AHT)

55%

Decrease in call abandonment rates

Our Integrated AI Solutions

Digital AI Agents (Chat, Voice, SMS, Email)

  • Human-like voice conversations
  • 100% Gen AI-powered
  • Driven by RAG Cognitive Search
  • Deploy on 15+ touch points
  • Hybrid Voice AI and Text or SMS AI
  • Seamless fallback from Voice to Text and Live Chat

Real-Time Agent Assist

  • Available for chat-based and voice-based interactions
  • Instant answers from knowledgebase
  • Next-best action suggestions
  • Sentiment and intent analysis
  • Workflows and decision trees
  • Real-time suggestions/nudges
  • AutoQA to ensure SOPs
  • 50+ post-conversation insights

Live Chat with Co-Browsing for Digital Onboarding

  • Real-time engagement through Live Chat & Audio/Video calls
  • Co-Browsing for visual guidance without additional downloads + recording
  • File Sharing
  • Highlighting, Data Field Masking, and Document Signing

LLM Stack: VoiceGPT (FloatGPT), Agent M & RAG Cognitive Search

  • VoiceGPT delivers low-latency LLM-powered voice AI for real-time applications, outperforming in speed and responsiveness
  • Agent M is an Agentic AI Framework to build and orchestrate task-based LLM Agents
  • Cognitive Search helps navigate large, unstructured knowledge base and extract instant insights from it.
Discover Us on Genesys AppFoundry

What the Genesys + Floatbot.AI Partnership Enables

What the Genesys + Floatbot.AI Partnership Enables
  • Intelligent call deflection to AI-led self-service
  • Automation of inbound & outbound voice interactions
  • Real-time agent assistance during live customer conversations
  • Voice biometric-based identity verification
  • Automatic language detection and multilingual support
  • Deployment of Chat AI across 15+ digital channels
  • Seamless escalation from AI Agents to human agents (human-in-the-loop)
  • Omnichannel continuity, preserving conversation context across channels

Operational & Business Outcomes

Improve Agent Productivity

  • Automate repetitive and manual interaction tasks
  • Provide agents with real-time suggestions and contextual insights
  • Reduce cognitive load and response time during live calls

Enable Digital Sales Conversations

  • Support customer purchase journeys via natural, conversational interactions
  • Provide accurate product and service information through interactive Q&A
  • Deliver contextual recommendations for cross-sell and upsell opportunities

Support Intelligent Outbound Engagement

  • Enable customers to place orders or check the status of their orders.
  • Provide real-time updates on shipping and delivery information.

Deliver Always-On Customer Support

  • Provide assistance beyond business hours without relying on agent availability
  • Support conversations in customers’ preferred language
  • Deliver consistent and personalized responses across interactions

Increase Customer Engagement

  • Maintain proactive communication through notifications & announcements
  • Collect structured and unstructured customer feedback
  • Strengthen long-term customer relationships through continuous engagement

Ensure Secure & Context-Aware Interactions

  • Authenticate users using Voice Biometrics for added security
  • Detect customer intent and route high-priority interactions to human agents
  • Enable smooth handoff between AI and live agents across channels

High-Impact Use Cases for Contact Centers & BPOs

Customer Support & Issue Resolution

  • Provide instant answers to frequently asked questions
  • Guide customers through troubleshooting workflows
  • Resolve common issues without human intervention

Appointment Scheduling & Reminders

  • Assist customers with booking and rescheduling appointments
  • Send automated reminders to reduce missed appointments

Order Management

  • Enable order placement and status inquiries
  • Share real-time updates on shipping and delivery

Lead Qualification and Sales Assistance

  • Capture customer information through guided conversations
  • Qualify leads and support personalized product recommendations

Surveys and Feedback Collection

  • Conduct post-interaction surveys automatically
  • Analyze sentiment and feedback to identify improvement areas

Multilingual and Language Support

  • Support customer interactions in multiple languages
  • Enable real-time language assistance during conversations

Powered by Deep-Tech AI

91%+

NLP Accuracy

95%+

speech to text accuracy

Self-learning

ability from unstructured documents

< 100 ms

NLP/NLU (ETE processing)

< 50 ms

STT & TTS (ETE processing)

< 500 ms

overall call response time