Deliver Intelligent Banking Experiences
Power 24/7 customer support, self-service, and banking operations through secure digital and voice conversations.
Who We Serve
Automate, Assist, & Personalize Every Banking Conversation
Digital Onboarding & Account Setup
Open accounts, verify identity, collect documents, and guide customers through onboarding journeys.
Customer Service Automation
Answer balance inquiries, transaction questions, fees, limits, and FAQs through chat and voice.
Agent Productivity & Assisted Service
Support contact center agents with real-time insights, suggested responses, and compliance guidance.
Lead Qualification & Sales Support
Capture leads, pre-qualify prospects, and route high-intent customers to sales teams.
Lending & Application Assistance
Guide customers through loan discovery, eligibility checks, application status, and document submission.
Knowledge Discovery & Information Access
Enable customers and agents to instantly find accurate banking information using AI-powered search.
Voice Biometric Security
Authenticate customers securely using voice recognition technology.
Conversational Analytics & Insights
Monitor and analyze customer interactions to extract behavior, intent, and sentiment insights for better decision-making.
Contact Center Automation
Reduce support costs and improve efficiency through AI-powered chatbots and voicebots that handle routine tasks.
How Q2 + Floatbot.AI Partnership Benefits
AI-Led Growth & Gains
80%
Automation of customer engagement
25%+
Improvement in agent productivity
90+
Increase in CSAT score
Conversational AI Solutions for Digital-First Banks
Digital AI Agents: Chat, Email & SMS
- Omni-channel integration with 15+ touch-points
- Powered by RAG Cognitive Search
- Fall back to live chat
- Enable Co-browsing
- Text bot/SMS bot
- Seamless fallback from text to voice
- Agent M/Generative AI/ChatGPT integration
Voice AI Agents
- Human-like voice conversations
- 100% Gen AI-powered
- Multi-lingual
- Seamless fallback from Voice to Text
- Pre-integrates with popular contact center, payment systems, and telephony platforms
AI Agent Assist
- Available for chat-based and voice-based interactions
- RAG-Powered Cognitive Search
- Sentiment and intent analysis
- Workflows and decision trees
- Real-time nudges
- AutoQA to ensure SOPs
- 50+ Real-time call analytics
Live Chat with Co-Browsing
- Real-time engagement through Live Chat & Audio/Video calls
- Co-Browsing for visual guidance without additional downloads + session recording
- File Sharing
- Highlighting, Data Field Masking, and Document Signing
Powered by Deep-Tech AI
91%+
NLP Accuracy
95%+
speech to text accuracy
Self-learning
ability from unstructured documents
< 100 ms
NLP/NLU (ETE processing)
< 50 ms
STT & TTS (ETE processing)
< 500 ms
overall call response time