A banking major in india is providing a superior customer experience to their customers with intelligent conversational AI automation
Based out of India, the bank has more than 50 million customers in India. The organization wanted an intelligent way to automate their customer support and provide a delightful banking experience to their customers.
Floatbot integrated our conversational AI solution with their contact center that can clearly understand users’ intent and respond accordingly. The omni-channel, multi-language bot helps customers find information faster and transact seamlessly. Within a short period, the bank observed a call deflection of 35%.
Download the case study to learn how Floatbot is helping the bank to enhance customer experience and cut down customer support cost.
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