Based out of India, the bank has more than 250 million customers in India. The organization wanted an intelligent way to automate their customer support and provide a delightful banking experience to their customers.
Floatbot integrated our conversational AI solution with their contact center that can clearly understand users’ intent and respond accordingly. The omni-channel, multi-language bot helps customers find information faster and transact seamlessly. Within a short period, the bank observed a call deflection of 35%.
Download the case study to learn how Floatbot is helping the bank to enhance customer experience and cut down customer support cost.