CASE STUDY

India's Second-Largest Public Sector Bank Achieved a Call Deflection of 35%

A banking major in india is providing a superior customer experience to their customers with intelligent conversational AI automation

Read the story

Based out of India, the bank has more than 250 million customers in India. The organization wanted an intelligent way to automate their customer support and provide a delightful banking experience to their customers.

Floatbot integrated our conversational AI solution with their contact center that can clearly understand users’ intent and respond accordingly. The omni-channel, multi-language bot helps customers find information faster and transact seamlessly. Within a short period, the bank observed a call deflection of 35%.

Download the case study to learn how Floatbot is helping the bank to enhance customer experience and cut down customer support cost.

Download Case Study

By clicking here, you agree that Floatbot may send you industry insights, service updates, and other marketing communications. You can unsubscribe anytime. For more details, review our privacy policy.

Have Questions?
Tell us Your Challenges and Needs
TALK TO AN EXPERT