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Collections Without Automation
Slow, Repetitive Workflows
Manual outreach, follow-ups, and data entry eat up hours and stall recoveries.
Constant Compliance Pressure
Shifting regulations are hard to keep up with, and human oversight leaves room for mistakes.
Inconsistent Notes and Dispositions
Different agents log information differently, creating gaps and errors in account history.
Lost or Disorganized Documentation
Proofs, validations, and attachments get scattered across tools or buried in inboxes.
Low Visibility Across Accounts
With so many cases, it's hard to spot bottlenecks, track progress, or prioritize effectively.
Rising Operational Costs
More manual work means more staff, more oversight, and more expenses - without more recovery.
Become a Fully AI-Driven Collections Agency
The Powerhouse Behind UNO
Unlocks conversations that are human-like, error-free and faster
Agent M
Coordinate Multi-Agent Workflows with Intent
Deploy specialized AI Agents that collaborate across systems, manage context, and complete multi-step processes autonomously and in real-time.
VoiceGPT
Enable Real-Time, Human-Sounding Voice Conversations
Deliver speech interactions with sub-second latency, context continuity, and seamless transfer between AI and live agents.
RAG Cognitive Search
Find Precise Answers from Any Data Source
Retrieve verified information from structured and unstructured content instantly — keeping responses accurate, compliant, and traceable.
Notice the Difference Fast
Witness your overall financial health improve with better cash flow and reduced delinquency
10X more first-day contact attempts
40% increase in payment plan activation
50%+ improvement in low-value or aged account recovery
30% reduction in aging accounts
70% lower operational cost per account
Zero compliance violations
Human-Like Engagement for Better Recovery
Automated Reminders, Payment Negotiations, Promise-to-Pay, Right-Party-Contact
Real-Time Guidance for Collectors, Agents, CSRs
Elevates Internal Team’s Productivity, Accuracy, and Recovery Outcomes
- Retrieves insights instantly from unstructured data and knowledge bases.
- Guides agents with step-by-step decision flows for great outcomes.
- Provides real-time nudges and suggestions to improve resolution rates.
- Ensures adherence to SOPs & regulations to minimize compliance risks.
- Analyzes customer intent through voice and screen context for relevant guidance.
- Delivers detailed confirmation statements to ensure clarity and accuracy.
- Generates call summaries and updates systems automatically for seamless operations
Enterprise-Grade Protection
Readily Connects with Tech Stack
Watch How LEXI Transforms Collections
Real-Time Agent Assist | Collections | Genesys
What Our Customers Are Achieving
FAQs
Yes, AI Agents like LEXI are designed to be fully compliant with regulations such as Reg F, FDCPA, TCPA, HIPAA, PCI-DSS and more. It includes built-in, real-time regulatory compliance filters and can reduce compliance-related errors by 40%.
LEXI automates the Right-Party-Contact (RPC) verification process with high accuracy. It proceeds with an authentication process that requests and verifies personal information like Social Security Number (SSN), Date of Birth (DOB), or zip code to confirm the correct party.
AI like LEXI is built to assist, not replace human agents. It can automate debt collections & customer support as well as function as a Copilot or Real-time Assist Collectors, CSRs and Agents.
LEXI is naturally empathetic and communicates politely, respectfully during high-emotion conversations with customers. For complex queries, disputes or escalations, LEXI will transfer the call to a live agent. The live agent receives a briefing with past conversation details for a seamless continuation.
Yes, AI like LEXI offers seamless integration with dialers, CRMs, leading payment portals, collections core applications and popular telephony & contact center platforms.
LEXI can be deployed in a matter of days or weeks, not months. It comes with pre-built templates and integrations to accelerate go-live without lengthy overhauls.
If a customer chooses not to engage with AI, LEXI politely offers to transfer the customer to a human agent immediately, ensuring they always have a choice and remain comfortable during the process.
Using AI in debt collection can provide significant ROI, including:
- 60% increase in debt recovery
- 75%+ savings on call costs
- 40% reduction in operational costs