Debt Recovery & ARM

Reshape Debt Collection with Gen AI-Driven Conversational AI Solutions

Maximize the efficiency of debt collection using Gen AI-driven Voicebots and Chatbots or AI Agents, ensuring a streamlined, cost-effective recovery, and support process.

  • Fully-Compliant with
  • Reg F
  • FDCPA
  • TCPA
  • HIPAA
  • PCI-DSS
  • & others
automated debt collections hero left above Experience Zone hero right

Explore our GenAI-powered conversational AI solutions built specifically for ARM and Debt Collections.

Preferred by Leading Collections Agencies

chapman
collecttech
premier auto credit
carter
tutelary
Capital Recovery Corp
UCO Bank
Mountain Peak
Tricolor
F&B
WNS Global Services

Experience Zone

Voice AI Agent
Chat AI Agent
     
     
    call icon
    Stop Call
    Listening
    Enter your details to receive a live call
    Number is required
    error
    Name is required
    error
    Email is required
    error
      Proven Results

    Enhance Profitability Ratios

    Increase conversion rate

    Increase conversion rate

    Increase conversion rate by automating calls by up to 80%

    Expand your debt recovery

    Expand your debt recovery

    Expand your debt recovery outreach by 100x

    Automate Customer Support

    Automate Customer Support

    Automate Customer Support by up to 90%

    Increase the average size

    Increase the average size

    Increase the average size of the payments made by 30%

    Instant Payment

    Instant Payment

    Instant Payment Options to Debtors with payment IVR or payment link or payment on file

    Overcome

    Overcome

    Overcome Account Penetration Challenges

    Automate and Boost

    Automate and Boost

    Automate and Boost Right-Party Contact (RPC) and Promise-to-Pay (PTP)

    Tackle

    Tackle

    Tackle Agent Scarcity and Attrition

    Increase recovery

    Increase recovery

    Increase recovery $$ Per Collector

    Limitless Scalability

    Limitless Scalability

    Limitless Scalability to Accommodate Growing Portfolio and Accounts

      GenAI Suite

    All-in-One Generative AI-Powered Conversational AI Solution 

     AI Agents
    • Unified Chatbot, Voicebot, and Textbot
      • Human-like voice conversations 
      • 100% Gen AI-powered
      • RAG-Powered Cognitive Search 
      • Multi-lingual, Omni-channel integration with 15+ touch points ś
      • Hybrid Voicebot and Text bot/SMS bot 
      • Seamless fallback from Voice to Text and Live Chat ś
      • Pre-integrates with popular contact center, payment systems, and telephony platforms  
     AI Agent Assist
    • Augment Agent Productivity 
      • Available for chat-based and voice-based interactions 
      • RAG-Powered Cognitive Search 
      • Sentiment and intent analysis 
      • Workflows and decision trees 
      • Real-time suggestions/nudges 
      • Compliance 
      • 50+ Real-time call analytics 
      Industries

    We Serve

    First Party Creditors
    Buy Now, Pay Later (BNPL)
    Banks and Financial Institutions
    Debt Collections Agencies
    Debt Collections Law Firms
    Medical Collections
      Applications

    Redefine ARM with Advanced Use Cases

    Automated
    Automated

    Automated Debt Recovery

    24/7
    24/7

    24/7 Customer Engagement

    Strategies
    Strategies

    Precision Negotiation Strategies

    RPC & PTP
    RPC & PTP

    Right-Party-Contact (RPC) and Promise-to-Pay (PTP) Automation

    Efficiency
    Efficiency

    Enhanced Agent Efficiency

    Launch
    Launch

    Launch WhatsApp, SMS/Text Collections bots

      testimonials

    Hear what our clients say

    "My experience interacting with LEXI was really good, she was empathetic and fully compliant. You've got all these low –balance accounts, out-of-stat debts that are really hard to work. This is perfect solution for that because it doesn't involve agents. You reduce your costs, and it's compliant too. It just makes sense- absolute sense"

    Greg

    Greg Johnson

    Chief Technology Officer

    InterProse

    Play the Video

    “Floatbot’s compliance-first approach and fast response time have made a noticeable impact within just a few days of implementation. The team is highly proactive, promptly acting on feedback to meet our needs!”

    Stacy

    Stacy Stein

    Managing Attorney

    Mountain Peak Law Group, PC

    "Floatbot team did a phenomenal job understanding our requirements and helping us launch our Voice AI Agent. Now, we are looking to widen the scope of our AI Agent to facilitate other services, including PTP (Promise to Pay). Our partnership with Floatbot has been great so far. We are also experimenting with WhatsApp, SMS, and Web AI Agents to help us reach a large number of our consumers. Floatbot has one of the best analytics capabilities we've seen among vendors so far. We are excited to continue expanding our AI journey with Floatbot"

    Andy

    Andy Mata

    Senior Vice President of Loan Servicing

    Tricolor Auto Group, LLC

    "We collaborated with Floatbot to implement an AI solution for a Collection Agency customer. We worked together to develop a smart AI agent that helps make our customer more profitable by reducing costs. The Floatbot team has been very supportive, ensuring all requirements are addressed and timelines are met. Their platform is excellent, and we feel confident recommending the solution to our customers"

    Andy

    Andy Day

    VP Product

    Broadband Dynamics, LLC

    "I’ve had the opportunity to explore many AI companies, and I can confidently say that Floatbot stands out as the most technologically impressive among them. I’m genuinely excited about the opportunity to collaborate with them in the future."

    Ben

    Ben Fagin

    Chief Financial Officer

    National Credit Management

    Play the Video
      Events Rewind

    Highlights from Collections Events

    ARMTech 2025

    ARMTech 2025

    Jan 22–24, 2025, Nashville
    floatbot rmai2025

    RMAi 2025

    Feb 10-13, 2025, Las Vegas
    ArmTech-2024

    ARMTech 2024

    Jan 15-17, 2024, Nashville
    InsurtechNY Demo Day

    RMAi 2024

    Feb 5-8, 2024, Las Vegas
    ACA International 2024

    ACA International Convention 2024

    Jul 21-23, 2024, San Diego
    Auto Finance Summit 2024

    Auto Finance Summit 2024

    Oct 7-9, 2024, Las Vegas, NV
      Experience

    Witness GenAI-Powered Debt Collection by Dialing

      Lending AI Hub

    Achieve New Levels of Efficiency in Loan Origination, Servicing & Collections  

    • AURA – Loan Origination AI Agent
      • Automates application processing
      • Document management
      • Streamlines underwriting decisions
      • Empowers quote-to-sales
      • Increase conversions by 35%
    • LEXI – Loan Servicing & Collections AI Agent
      • Automates loan collections
      • Provides 24/7/365 customer support
      • Sends payment reminders
      • Real-time loan status updates
      • Reduce service costs by 60%
      Common Difficulties

    Challenges of Manual Debt Collection Processes

    Inefficient

    Inefficient and Time-Consuming

    Evolving Regulations

    Evolving Regulations & Compliance Needs

    Human Errors

    Human Errors in Dispositions

    Difficulty in Document

    Difficulty in Document Management

    Higher Operational Costs

    Higher Operational Costs

      Two-In-One

    Conversational AI Solutions Benefiting both Lenders and Debtors

    1/13

    24/7 Availability

    Our Conversational AI works tirelessly, engaging debtors at any time of day or night. The convenience of 24/7 availability enhances communication and increases the likelihood of successful debt recovery. Now, your debt collection process aligns with the dynamic schedules of your debtors.

    2/13

    Compliant-First Approach

    Ensure that digital collection agents consistently follow best practices with Gen AI voicebots and chatbots that come with built-in compliance and risk guidelines. Floatbot.AI is fully compliant with Reg F, FDCPA, TCPA, HIPAA, and PCI-DSS

    3/13

    Personalized Conversations

    Our Conversational AI engages debtors in natural, personalized conversations, creating a positive and empathetic customer experience. No more rigid, scripted interactions, introducing a more human approach to debt recovery.

    4/13

    Schedule Automated Campaigns

    Initiate and configure automated campaigns by entering customer details such as the due amount, due date, and any other relevant information into our user-friendly interface.

    5/13

    Scale AI Agents to Accommodate Any Collections Volume

    Experience the seamless scalability of Floatbot's no-code platform, ensuring efficient and compliant adaptation to collections volume, regardless of the time of year or external events. Scale effortlessly, meeting the demands of any situation with ease and precision.

    6/13

    Precision and Accuracy

    Harness the power of Gen AI for comprehensive data analysis. Our Conversational AI ensures accuracy in assessing debtor profiles, financial situations, and optimal negotiation strategies. Experience a boost in the success rate of debt recovery as errors are minimized through advanced AI processing.

    7/13

    Real-Time Analytics for Informed Decision-Making

    Analyze and track customer data and make well-informed decisions on the most suitable course of action. For instance, leverage data on a customer's payment history, income, and expenses to determine the optimal payment plan.

    8/13

    Pre-Integrated with Your Collections Systems

    Worried about the implementation process? Our Conversational AI seamlessly integrates with your existing systems, ensuring a smooth transition and minimizing disruptions to your current operations.

    9/13

    Improve Portfolio Penetration with Gen AI Voicebots

    Contact thousands of accounts swiftly, ensuring complete coverage of your debt portfolio using our Gen AI-powered voicebots or voice AI.

    10/13

    Automate Right-Party-Contact (RPC) and Promise-to-Pay (PTP)

    Get a complete overview of the portfolio and get insights into RPCs. The AI Agents automatically initiate contact with the right parties while keeping track of PTPs – the number of debtors who agreed to pay a certain amount by a specific date.

    11/13

    Cutting-Edge AI Innovation for Consistent Excellence

    Ensure consistent excellence with a debt collection bot crafted using efficient AI technologies such as ASR (automatic speech recognition), TTS (text-to-speech), and NLP (natural language processing).

    12/13

    More Debt Recovery

    Identify the best strategies for each customer segment and offer payment plans, incentives, and reminders to speed up the recovery and increase debt collection.

    13/13

    Enhanced Agent or Collector Efficiency

    Our AI Agents (voicebots and chatbots) excel at handling high-volume, low-value tasks, enabling human agents or collectors to focus on strategic problem-solving. They no longer have to be tied up with tasks like identifying RPCs, WPCs, and dispute calls.

      Demo

    Watch How LEXI Transforms Collections

    Play

    Experience Zone Video
    Voice-Based AI Copilot for Collections

    Play

    Experience Zone Video
    Debt Collection Reminders with GenAI Powered AI Agent
      client case study

    Tricolor Auto

    Check how Tricolor Auto - one of the tech-driven financial services automates collections through Voice AI.

    Know more

    Mountain Peak

    Discover how Mountain Peak enhances collections with AI-driven automation.

    Know more
      AI Agent Assist

    Best Co-Pilot for your Collectors and Agents

    Flow
    Reduce Average Handling Time (AHT)

    Reduce Average Handling Time (AHT)

    Through intelligent prioritization, efficient customer engagement, real-time nudges, and automated workflows, reduce the average handling time (AHT) of the collectors.

    Intelligent Information Retrieval

    Intelligent Information Retrieval

    Empower agents with advanced search capabilities, enabling them to extract valuable insights from unstructured data and knowledge-base articles for more informed decision-making in collections.

    Guided Decision-Making

    Guided Decision-Making

    Help agents through structured, step-by-step processes, ensuring consistent and informed decisions at every stage of customer support.

    Dynamic Assistance in Real-time

    Dynamic Assistance in Real-time

    Provide agents with real-time suggestions and nudges during customer interactions, optimizing their responses and increasing the likelihood of successful debt resolution.

    Adherence to Regulatory Standards

    Adherence to Regulatory Standards

    Ensure collections processes align with industry regulations and standards, minimizing compliance risks and enhancing trust in debt collection practices.

    Contextual Intent Analysis

    Contextual Intent Analysis

    Analyze customer intents in real-time, considering both speech and screen context. Suggest relevant knowledge and guidance to empower agents with the information they need for effective debt collection interactions.

    Detailed Confirmation Statements

    Detailed Confirmation Statements

    Empower agents with comprehensive confirmation statements, facilitating clear communication and minimizing errors during debt collection conversations. Ensure accurate and detailed confirmation of customer agreements.

    Call Summaries and System Updates

    Call Summaries and System Updates

    Agents receive a comprehensive overview of interactions, and the system updates seamlessly integrate with external systems, maintaining accuracy and consistency across the debt collection process.