Jul 12, 2019
African development bank launched Virtual Assistant for their guests visiting 54th Annual meeting at Guinea Malabo in 11-14 June.
African development bank group which is one of the well-known financial institution comprising of multiple African and non-African countries promoting economic and social progress in Africa launched chatbot powered by floatbot to facilitate guests visiting the meet.
The annual meeting had 4 day schedule with multiple events. To provide the ease with all kind of accommodations to the guests, a chatbot was launched on their website as well as Andoid and iOS mobile applications.
The bot was build in two languages – English and French with all kind of accommodation and events related information.
AFDB virtual assistant helped guests with:
The bot was capable of understanding complex user queries related to events and accommodation.
Few queries triggered by users.
Total messages triggered to the bot were more that 45,000 with 5,000+ unique usuers as shown in below statistics. The virtual assistant turned out to be very useful to the guests.
Floatbot – Omni-Channel Customer Engagement AI Chatbot Platform