Aug 28, 2019
On 15th July Union Bank of India launched ABHI chatbot powered by Floatbot on their website, Facebook messenger, and google assistant for addressing customer queries.
ABHI is capable of replying varied number of queries including all the government schemes accepted by bank, Internet banking, all types of account related information, loans, cards, rupay offers and lot more.
Till date ABHI replied to more than 70,000 of AI queries with just a few milliseconds response time.
Bank also announced to launch a chatbot for employees, which will be employee facing helping employee management.
The technology advancement in banking sector is drastic and help customers in saving time with their queries solved easily without waiting for a human support. This makes a lot of difference in bank’s support activities which in turn saves time and resources.