How MOCA Automated Core HR Services & Achieved Efficiency with Floatbot’s Chatbot

About Customer

Ministry of Cabinet Affairs (MOCA) plays a critical role in ensuring effective government performance. The ministry advises the Prime Minister and Cabinet, monito rs policy execution and champions innovation and efficiency across public services.

Customer Objectives

Despite their high-level mandate, MOCA’s internal HR processes were weighed down by manual tasks. Employee onboarding, leave approvals and performance tracking were time-consuming and inconsistent, resulting in bottlenecks and reduced satisfaction.

The Ministry needed a solution to:

• Automate repetitive HR workflows
• Free up HR teams to focus on strategic initiatives
• Lower the cost of manpower by reducing dependency on manual processes

Our Solutions

Floatbot.AI deployed a Conversational AI Chatbot for MOCA across WhatsApp and Web, completing the implementation in just 20 weeks. Designed to streamline HR operations and reduce manual intervention, the chatbot provided secure, 24/7 access to multiple employee services while protecting sensitive data through on-premise deployment.

• Multi-channel implementation
  Enabled employees to access HR services on both WhatsApp and the internal website, ensuring flexibility and availability from anywhere, anytime.
• On-premise deployment
  Deployed entirely on-premise to comply with MOCA's data privacy requirements and safeguard sensitive government information.
• Multiple HR services enabled
  Employees can now avail themselves of a wide range of HR services from leave requests to payslip access through a single, easy-to-use chatbot interface.
• Secure file upload
  The chatbot supports document/file uploads directly within the conversation, streamlining processes like onboarding, leave applications and document submissions

The Results