How to make multilingual chatbot

How to make Multilingual Chatbot

Mar 03, 2020

Language is an important aspect of everyone’s life. People can relate more to the conversation in a language they understand. And therefore language plays a prominent role in the success of a business.

Businesses tend to have a website in multiple languages so that their targeted audience can easily understand their products/services. This not only makes them understandable but also increases the trust of their customers.


It feels relatable when a business speaks the customer’s language and thus getting more acknowledgment by customers.

The similar concept works for live support, a brand usually hires Multilanguage agents and makes sure about the support provided in all the languages their customers speak.

But the only downfall with the live chat is that it is human-driven and has time limitations. Of course, we cannot work 24x7! Also, we cannot multi-task for longer, can we?

Here a chatbot comes into a role, that is capable of responding 24x7 on any platform. Now automation has become the 1st priority for all businesses because of superiority a chatbot has! A chatbot can handle multiple queries at a time and is active all the time.

As a business grows the enquires and demands also increases by the customers, which leads to more manpower and ultimately more investment. Well, this can be pretty much controlled by a chatbot I would say. A chatbot can be trained in multiple ways to give adequate support on behalf of a business

“It is estimated to save more than 30% cost of customer support.”

Ideal business agents are busy most of the peak days. Customers have to wait for their issues/queries whereas comparing with chatbots there is relatively no downtime apart from any technical issues.

Chatbots are also capable of understanding and processing multiple languages. The language barrier a business might face in customer communications is cut down.

When a business is in its growing state, the language barrier is an important factor that hinders most of them and it’s pretty much neglected by a business. But this should not be the case!

If a business operates in a country that has customers in other countries speaking regional languages, then what will be the scenario! Of course, we live in a digital age and we have all kinds of language support. But the business will not be able to create a trustful bond with the customers if it doesn’t speak their language.

Considering language as a factor of trust, automation should also be in the multilingual form! Isn’t it? i.e multilingual chatbot.

This is not like having multiple chatbots in different languages! But having one chatbot in different languages.

Advantages of multilingual chatbot

  • Cuts down the language barrier
  • It enables a user to communicate in multiple languages.
  • Businesses can provide customer support in multiple languages.
  • Capable of understanding user intents in multiple languages

How multilingual chatbot works

  • Language Detection - When a query comes to the bot, the language of the query is detected.
  • Bot Languages – According to the query language, It is internally checked if the language is selected and valid for the bot.
  • Intent match by AI – If the detected language is configured and if the intent is matched, the response is sent in that language in bot.

 

How multilingual chatbot works

 

How to create a multilingual chatbot

We are living in a DIY era, I would say there is nothing that cannot be DIY. Everything can be DIY these days, and the same applies to multilingual chatbots as well!

One can get a chatbot in multiple languages as easy as creating in 1 language. Floatbot allows multilingual DIY chatbot development.

The bot builder is robust that enables multilingual capabilities by just adding the languages required in the bot.

Here are the steps on how easy to get a bot with multilingual capabilities

  • Create a Floatbot account and verify it.
  • Log into your account and goto bot builder.
  • Setup AI as Floatbot from the Setup AI tab on top.
  • Goto AI languages from the configure section and select bot languages.
  • Create Flows and setup AI based on bot functionalities (In both the languages).

And you are good to go live with your fully-featured multi-lingual chatbot!

It is just easy as it seems to be. It is also very easy to integrate the bot on multiple platforms. You will find all the integrations related information from the configure section, you can also check the documentation for the same.

To wrap it Up

Providing multi-language support has become crucial for all types of businesses, and to automate the support using a chatbot can be the best choice as it saves time and resources. Using Floatbot you can have a bot in multiple language if is fully DIY and manageable by anyone even without any technical skills. Follow simple steps and develop a multilingual chatbot today.

 

Need help?

Speak to our expert and understand how using the right Conversational AI tool
can influence your Customer Experience.