tips for buying a conversational ai

Dec 19, 2022


12 Things You Should Consider Before Buying Conversational AI

Conversational AI is a term referred to a type or attribute of Artificial Intelligence that allows users to interact with machines in a natural language. Chatbots or Voicebots can be considered applications with the capabilities of Conversational AI. 


Businesses can use Conversational AI to automate a variety of customer interactions, such as answering questions, providing information, and resolving problems. By choosing the right conversational AI solution, such as Voicebot or Chatbot, for your business, you can improve the customer experience, reduce the workload of your customer service team, and drive business growth. 

However, choosing the right AI solution from a plethora of solutions available in the market can be confusing. You might face many challenges while implementing Voicebots and Chatbots, most businesses face challenges such as: 

Lack of technical knowledge and experience in AI applications.

Having thorough knowledge regarding Artificial Intelligence and related terminologies is very essential if you are thinking to opt for Chatbots or Voicebots. If you do not have enough knowledge, then you cannot understand the AI solution properly.

Finding the perfect AI solution for your business

There may be many features in an AI solution but to you, only those features beneficial that match your use-case or deliver you the required solution. 

Implementation and maintenance cost.

When it comes to the implementation of new technology for a business, businesses fail to evaluate long-term costs and value to the business. It becomes very important for a business to evaluate the long-term cost of an AI solution, it is also very important to evaluate its value towards the maintenance cost. 

Security of the Chatbot or Voicebot

With online apps and tools, security becomes crucial and needs to be given utmost importance. Otherwise, there are chances of data loss. Before implementing a Chatbot or a Voicebot it is important to check if the end-to-end conversation is secured.

Training bots

AI application often needs data and training of bots on the data. Before considering an AI solution, you should consider this point, you will need to train your bot for the data specifically for your requirements.

Here is a list of factors that can make it easy for you to make a decision

12 things to keep in mind before making a purchase:

1. The specific needs and goals of your business:

It's important to carefully consider what you hope to achieve with conversational AI and how it will fit into your overall business strategy. For example, which Conversational AI solution best suits your business objective – a Chatbot, Voicebot, or both. This will help ensure that you choose the right technology and implement it in a way that maximizes its benefits. 

2. The types of interactions you want to automate:

Consider the types of customer interactions that you want to automate with conversational AI. For example, do you want to use it for customer support, sales, or both? This will help you determine the capabilities you need in a conversational AI solution.

3. The channels you want to support:

Think about the channels through which customers will interact with your conversational AI, such as messaging apps, website chat, or voice assistants. This will help you choose a solution that is compatible with the channels you want to use. 

4. The level of personalization you want to offer:

Consider how much personalization you want to offer to customers through your conversational AI. Do you want it to be able to provide personalized recommendations or answers based on customer data, or do you just want it to provide basic information? 

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5. The level of human intervention you want:

Decide how much human intervention you want in your conversational AI system. Do you want it to be able to handle most interactions on its own, or do you want human customer service agents to be able to step in when needed? 

6. The level of control you want over the system:

Consider how much control you want to have over the conversational AI system. Do you want a solution that allows you to customize and fine-tune the system, or do you prefer something that is more plug-and-play? 

7. The integration with other systems:

Think about how the conversational AI system will integrate with other systems, such as your CRM or customer service platform. This will help ensure that the system can provide the information and support that customers need. 

8. The level of training and support provided:

Consider the level of training and support that the vendor provides for their conversational AI system. This will help ensure that you have the resources and expertise you need to successfully implement and use the technology. 

9. The costs and pricing model:

Research the costs and pricing model of the conversational AI solution you're considering, and compare it to other options on the market. This will help you make an informed decision and avoid any surprises down the line. 

10. The vendor's reputation and track record:

Look into the reputation and track record of the vendor you're considering. Read reviews and case studies to learn more about their products and customer experiences. This will help you choose a vendor you can trust. 

11. The scalability of the solution:

Consider whether the conversational AI solution you're considering is scalable and can grow with your business. This will help ensure that the technology can support your needs as your business expands.

12. The long-term potential of the technology:

Think about the long-term potential of the conversational AI technology you're considering. Is it likely to become outdated or replaced by newer technology in the near future, or is it a more established and enduring solution? This will help you make a decision that will serve your business well in the long run. 

Conclusion

Invest in an AI solution that serves your business over the long run, and choose the right solution that not only helps you with business automation but also adds value to your business. 

Still, you are not sure? then connect with us and we will help you evaluate a solution for your business. 

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