Floatbot.AI Earns Recognition as ‘Core-Performing’ in CMP Research Prism for Conversational IVR/Voicebot

A major achievement! Floatbot.AI has just been ranked ‘Core-Performing’ in the CMP Research Prism for Conversational IVR/Voicebot!

The CMP Research Prism, created by the Customer Management Practice (CMP), is one of the most trusted evaluations for customer experience and contact center technology. It takes into account analyst insights, user feedback and market data to provide an in depth assessment of tech providers.

In their latest research report on Conversational IVR/Voicebot, CMP Research Prism evaluated 12 solution providers and ranked them across five categories: Pioneering, Leading, Core-Performing, Up & Coming and Emerging.

Being ranked a Core-Performing solution in this evaluation is an honor and reinforces our position as a reliable, innovative Voicebot platform trusted by enterprises across insurance, collections, lending, healthcare, banking, BPO.

Proud of how far we’ve come and even more excited about where we are headed!

Floatbot.AI

Floatbot.AI is a No-code, Enterprise-grade Conversational AI platform to build Self-Service IVAs, Workflow Automation AI Agents with Human-in-Loop and Real-time AI Agent Assist. Businesses trust Floatbot’s Voice AI to seamlessly automate customer engagement & operations across Insurance, Collections, Lending, Healthcare, Banking and BPO. Here's why:

• Automate 80% of inbound or outbound calls
• Human-like voice
• Less than 1 second latency
• Zero hallucinations
• Powered by bot interruption

For a full summary, download the CMP Research Prism for Conversational IVR/Voicebot

Schedule a demo to see our Voice AI in action.