Conversational AI in Travel

May 30, 2022


5 Ways How Conversational AI Voicebots And Chatbots Can Help Travel Businesses

Going on a trip is exciting for most people. However, planning a trip might not – it involves various, exhausting steps – such as finding a suitable travel option and accommodation in your budget. Despite enough information available online, it may take forth and back calls, messages, or emails to travel agencies.    


However, travel businesses are deploying conversational AI Chatbots and Voicebots for customers to address this challenge. These AI-Powered bots play the roles of “Robo Advisors” or “Robo Assistants” and help customers at every stage – from providing relevant information to making reservations to checking in. An extraordinary customer experience gives customer-centric travel businesses a competitive edge.  

Travel Use Cases for AI Chatbots and Voicebots 

Inquiries

Conversational AI bots help customers find the information they want before booking – such as travel insurance, prices of tickets, travel requirements and regulations, etc.  

The bots can be extremely useful during extreme circumstances – during the covid-19 pandemic, travel regulations changed frequently. Also, there can be weather-related updates that could be relevant to the customer.  

Bookings/Reservation

Conversational AI Voicebots and Chatbots enable conversational, interactive booking on various customer-facing channels - call, text/SMS, Messenger, WhatsApp, the website, and mobile apps.  The user can ask the bot about the travel option for a destination on a particular date, and the bot can fetch the available options. Then the user can browse through options and select a relevant one. 

Cancellation

Similar to booking, the user can modify or cancel reservations simply through bots instead of visiting the website or the app or calling the travel agent.  

Luggage Inquiries

Connected to the database of the travel agency, the bots can provide real-time information related to the luggage of customers. Enable your customers to track their luggage, and provide information about where to collect it. Also, help them find lost luggage. 

Collect Reviews and Feedback

Customer feedback is crucial for every business, and travel is no exception. Take interactive reviews and feedback from customers through human-like conversations with Chatbots or Voicebots. 

Why Conversational AI Voicebots and Chatbots

Increase Digital Sales

Conversational AI Voicebots and Chatbots help customers find relevant information faster, pointing them in the right direction and helping them make decisions faster while they book tickets or make reservations.  

Conversational AI Voicebots and Chatbot can increase digital sales by 150%

Also, you can make appropriate, hyper-personalized recommendations to increase upsell and cross-sell.

Increase Customer Satisfaction Score

AI Chatbots and Voicebots elevate customer support. Customers love 24x7 customer support, resolving issues proactively, and no wait time to talk to customer service agents. In other words, conversational AI increases customer satisfaction (CSAT) score, which is a crucial metric for your business. 

Conversational AI increases CSAT scores by up to 80%. 

Reduce Customer Support

AI Chatbots and Voicebots save you the cost involved in recruiting, training, and managing support teams. With appropriate contact center automation, you can automate up to 80% of customer queries. 

With appropriate automation, you can reduce customer support costs by 40%

The Final Thought

As a customer-centric business, customer experience becomes crucial for your travel business. It becomes essential for you to stay up to date with CX technology. Lately, conversational AI is emerging exponentially among businesses. 

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