How Outbound Voicebot for Lead Qualification generated usd 400000 in revenue?

The Challenge

The company was facing challenges in generating qualified leads. It received thousands of calls every day inquiring about the rebate programs. The company has a prospect list of million+ of potential customers.

It was nearly impossible for human agents to call them manually and ask them pre-qualification questions for the rebate program to qualify a lead.

The company was looking for Voicebot integrated with a contact center solution that would help them address the following issues:

• Automate Outbound calls to 10,000+ prospects daily
• Ask pre-qualification questions to prospect and generate a qualified lead
• Book appointments with sales agents for qualified leads
• Resolve Customer Queries

The Solution

Floatbot's Conversational Voice AI bot generated 20% of the total qualified leads within the first month. The Voicebot simplified the work for agents and saved time. Intelligent Voicebot makes 10000+ calls every day. The bot books appointment of the qualified leads with the sales agent reducing the tele-agents' work to filter out the customers eligible for the rebate program. This reduced overall telemarketing cost by 60%.

The Funnel View Analytics section helped the company to identify at which stage of the application the user dropped off and then to further optimize the bot. Voicebot can also take follow-up calls with the customer and label them as “Qualified”, “Not interested”, “Call back”, “Dropped” which helps the agent for the further process.

Key Use Cases

Voicebot Demo Video

Tag Calls Section

For the outbound campaigns, calls can be custom tagged such as “answered”, “call back”, “dropped”, “not interested”, “appointment booked”, “Machine detected”, etc. This will help the agent to identify which user is qualified for the rebate program.