Nov 04, 2022
From early-age syringes to modern telemedicine, healthcare technology has come a long way and continues to witness exciting developments. Out of many promising technologies, Artificial Intelligence (AI) has an enormous potential to transform the healthcare industry, especially given the shortage of healthcare professionals.
According to WHO, the world is running short of 4.3 million healthcare professionals.
Realizing its immense potential, professionals have started Conversational AI for healthcare. It helps healthcare organizations utilize their human resources optimally.
Conversational AI is a set of technologies, such as NLP (natural language processing), machine learning, and Voice AI. Businesses build chat or voice interfaces over these technologies to enable automated human-like conversations with customers.
Simply put, you can deploy Conversational Chatbot and Voicebot in customer-facing channels to automate conversations with customers. Typically, businesses automate repetitive conversations, so human agents can spend time on crucial tasks, such as building relationships, generating sales opportunities, and closing deals.
Done right, Conversational AI can create a significant difference for healthcare organizations. Despite being new, Conversational AI in healthcare is already getting traction - it is solving these popular use cases, such as:
FAQ resolution is one of the most prominent use cases of Conversational AI. You can deploy AI-Powered Chatbots and Voicebots as virtual experts who can have human-like conversations with users and provide them with answers. Users love it because they don't have to search answers on the website or other portals.
Although there are various appointment scheduling software, patients tend to avoid them as they are inflexible. As a result, most patients use phone calls to book appointments, for which they have to rely on human agents and their availability. On the other hand, thanks to Conversational AI, they can Chat or Talk with bots to book, reschedule or cancel appointments.
Given the tight schedules, it can be challenging for doctors to track patients' health and recovery when they are not in the hospitals. However, Conversational AI Voicebots and Chatbots enable patients to set their health goals and work on them. The bots guide patients, providing needed information about specific actions.
The internet can provide information on all sorts of topics, yet it can be misleading and confusing to check symptoms. However, AI-powered Chatbots and Voicebots can have conversations with patients and carry out a step-by-step diagnosis. They take the patient through a series of questions, understand the condition, and suggest the next step.
Chatbots and Voicebots can come in handy even after treatment as they might need post-treatment recovery consultation. For example, they can remind critical actions that patients still need to follow post-recovery.
Conversational AI will play a crucial role in the future of customer interactions. It is already helping healthcare organizations in various use cases, from appointment scheduling to post-treatment care - taking care of repetitive tasks and enabling human employees to focus more on patient care.
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