Volume vs. Headcount
Growing recovery required proportionally more labor - making scale expensive and slow.
Floatbot deployed two 24/7 Voice AI Agents for a leading healthcare collections firm - transforming recovery volume, agent efficiency, and operational scale.
~$1M
Collected in first 90 days
2.6x
Monthly collections surge
Cost-to-collect ↓
Lower AHT and reduced operational overhead
Floatbot deployed dedicated Voice AI for collections workflows that previously relied heavily on live-agent dialer capacity. Within the evaluation window the program delivered roughly $140K in incremental recoveries, with pipeline visibility pointing to about $330K in additional lift as automation coverage expanded.
Capital Recovery Corporation is a recognized leader in healthcare revenue recovery. As a national collections firm, CRP pairs compliance-first operations with technology that scales patient outreach without sacrificing empathy or brand trust.
Floatbot has been a great experience for us! We highly recommend them to anyone on the fence about using AI bots to improve efficiency and performance in their agency.
We came in with a pretty ambitious setup, voice and chat bots, collections workflows, compliance guardrails, integrations with TCN and ACE, and to their credit, they didn’t flinch. They’ve been in it with us, problem-solving in real time, adjusting, iterating, and sometimes learning right alongside us.
Biggest win so far: flexibility, which matters when you’re dealing with HIPAA, right-party contact, and the reality of collections workflows.
Floatbot isn’t just a vendor for us. They’ve been more like a build partner. If you know what you’re trying to accomplish (and you’re ready to put in the work on your side too), they’ll meet you there.
Growing recovery required proportionally more labor - making scale expensive and slow.
Skilled collectors were fielding low-complexity billing queries instead of complex negotiations.
Collections activity was limited to business hours, leaving payments uncaptured nights and weekends.
Every patient interaction required HIPAA compliance - risky to solve with traditional outsourcing.
Managed complete collection workflows autonomously – identity verification through payment processing for standard cases.
Routine patient billing questions answered instantly via compliant, pre-approved scripts, eliminating the queue eating agent time.
Separate logic applied for Bad Debt vs. Early-Out portfolios – right tone, urgency, and compliance per account type.
Complex negotiations and high-value accounts handed to live agents with full context – nothing fell through.
Extended availability beyond business hours, capturing payments and resolving queries around the clock.
~$1,000,000
Patient payments collected within the first 90 days of deployment
$140K → $330K
↑ 2.6x in one month
Monthly collections surge
0 new hires
Full scale achieved without adding headcount
Cost-to-collect ↓
Lower AHT and reduced operational overhead
Agent focus ↑
Live agents redirected to complex, high-value negotiations - driving higher conversion rates