Errors, Longer Handle Times, Missed Opportunities
Customers can share their screen so agents can see the issue, guide actions visually and share their own screens when needed - with no downloads
Built-in voice or video calls for more personal, real-time conversations when chat isn't enough
Highlight fields or actions to remove confusion instantly
Share guides, forms and images directly in chat
Automatically hide sensitive customer information
Record sessions for training & compliance
Sign agreements digitally during live interactions
Bring experts or supervisors into a session instantly
Real-time alerts, organized chats and full interaction history
FloatSpace is an AI-powered workspace built for insurance teams such as adjusters, underwriters, and customer service representatives. It provides real-time AI guidance, omnichannel collaboration, and workflow automation to help teams resolve customer inquiries and manage operations more efficiently.
FloatSpace provides a range of capabilities designed to improve team collaboration and efficiency, including real-time assist across calls, chat, and email, AI copilots for team members, and omnichannel collaboration.
Key features include multi-party SMS with real-time translation and AI assistance, live chat with AI assist, co-browsing and screen sharing, document data extraction, and enterprise search to quickly access information across systems.
FloatSpace improves productivity by providing real-time guidance to human agents during customer interactions. The platform can suggest responses, retrieve information from the knowledge base, and assist with decision-making.
It also automates routine administrative tasks such as note-taking, call summarization, and email triage, allowing agents and insurance teams to focus on higher-value tasks.
Yes. FloatSpace is built with enterprise-grade security, access controls, guardrails, and compliance capabilities to ensure that sensitive communications and data remain protected.
Yes. FloatSpace offers omnichannel collaboration by assisting adjusters on calls, chats, and emails. It ensures all interactions stay consistentreducing claim handling time across channels.
FloatSpace extracts data from claim forms, emails, PDFs, and supporting documents automatically. It identifies missing information, validates details, and summarizes findings, allowing adjusters to complete claims without manually reviewing every file.
Absolutely, FloatSpace connects with core insurance platforms, CRMs, and policy systems, enabling adjusters to access customer history, documents, and claim data directly from one workspace without switching tools.
Yes. FloatSpace is built for enterprise-scale operations. It supports high-volume claim workloads, compliance, and integrations. Its AI-driven features standardize processes, reduce errors, and enhance adjuster productivity across multiple teams.
Teams can quickly deploy FloatSpace and start collaborating with internal and external users while connecting their existing systems and knowledge sources.
