Errors, Longer Handle Times, Missed Opportunities
Customers can share their screen so agents can see the issue, guide actions visually and share their own screens when needed - with no downloads
Built-in voice or video calls for more personal, real-time conversations when chat isn't enough
Highlight fields or actions to remove confusion instantly
Share guides, forms and images directly in chat
Automatically hide sensitive customer information
Record sessions for training & compliance
Sign agreements digitally during live interactions
Bring experts or supervisors into a session instantly
Real-time alerts, organized chats and full interaction history
