FloatSpace

Adjusters spend more than 40% of their day on administrative tasks such as texting, emailing, scheduling, note taking, and document handling, time that could be spent on high-value judgment work. FloatSpace flips that equation by pairing an AI assistant, ADDI, to automate routine workflows while keeping adjusters in the loop for critical decisions

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Who Benefits from FloatSpace

Adjusters

Auditors and Investigators

CSRs

Claims, Billing and Contact Center

Underwriter

Quote, Proposal Underwriting Team

Technical Support

For Agent Service, Employee Service

Launch and Collaborate with AI Agents in FloatSpace

ADDI

AI Copilot built for Adjusters

Document queries-turn hundreds of pages into quick answers
Document Extraction, Summarization, Comparison and Organization
Admin work-follow-up with claimant for missing documents, summarize notes in claims file, schedule appointments or send
Live Translation-replace expensive 3rd parties with AI translation, available in 100+ languages

LEXI

Helping CSRs resolve customer inquiries faster

Automate note taking, summarize notes and push to system of record
Real-time Call, Chat, Email Assist: Next best action, knowledge-base AI, real-time nudges and suggested actions based on dialogue
Co-browsing, Audio-Video Call: Increase first call resolution by co browsing for customer, agent and employee for onboarding, quote creation, technical support.

AURA

Copilot for Underwriters, Agents

Quoting support: capture screening data, qualify & handoff to underwriters
Automate Agent Service, Appetite check requests
Document summaries & missing doc requests

Bring Your Own

AI Agent

Build and launch your own custom AI Agent in FloatSpace

(650) 750-0709

(650) 640-1019

(650) 640-1016

Stop switching between disconnected AI tools. Optimize your workflows with FloatSpace - your all-in-one personalized AI Workspace.

Real-Time Assist on Call, Chat, Email

Notetaking and call summarization
Compliance prompts in the moment
Data extraction from the conversation
Push updates to claims or policy files
Two-way real-time translation on the call

Co-Pilot for your Staff

Co-pilot ‘ADDI’ lets adjusters ask questions in plain language and pulls answers from claims docs, files, notes, knowledge-base, and Core systems, then adds the findings into the conversation
Trigger Autopilot actions like scheduling and customer replies
Generate claims reports
Deploy AI Agents: AURA, LEXI

Omnichannel Collaboration

Multi-party SMS with real-time translation and AI Assist
Live chat with AI Assist
Co-Browsing and Screen Sharing
Upgrade from Chat-to-Video and Chat-to-Audio
Triage email to right team member
Human-in-loop for AI Workflows

Document Intelligence

Extract documents from email
Compare large documents
Summarize documents
Upload structured data to downstream systems

Autopilot Actions

Scheduling assistant
Automate inbound support phone, email, and SMS
Automate follow-up with claimant for missing evidences or documents

Enterprise Search

Unified search across policies, claims, knowledge, and tickets
Cognitive Search or AI enabled search across state compliance, regulatory documents
AI search on SOPs, Org Policies

FloatSpace

Who Benefits from FloatSpace

Launch and Collaborate with AI Agents in FloatSpace

Stop switching between disconnected AI tools. Optimize your workflows with FloatSpace - your all-in-one personalized AI Workspace.

Our Partners & Pre-Integrations