End-to-End AI Automation for the Modern Contact Center
Reduce operational overhead, eliminate manual tasks, deliver instant resolutions across voice and digital channels
AI-Led Growth & Gains
80%
Automation of manual tasks
40%
Reduction in customer support costs
20+
Call deflection achieved
70%
Reduction in average handling time (AHT)
55%
Decrease in call abandonment rates
Our Integrated AI Solutions
Digital AI Agents (Chat, Voice, SMS, Email)
- Human-like voice conversations
- 100% Gen AI-powered
- Driven by RAG Cognitive Search
- Deploy on 15+ touch points
- Hybrid Voice AI and Text or SMS AI
- Seamless fallback from Voice to Text and Live Chat
Real-Time Agent Assist
- Available for chat-based and voice-based interactions
- Instant answers from knowledgebase
- Next-best action suggestions
- Sentiment and intent analysis
- Workflows and decision trees
- Real-time suggestions/nudges
- AutoQA to ensure SOPs
- 50+ post-conversation insights
Live Chat with Co-Browsing for Digital Onboarding
- Real-time engagement through Live Chat & Audio/Video calls
- Co-Browsing for visual guidance without additional downloads + recording
- File Sharing
- Highlighting, Data Field Masking, and Document Signing
LLM Stack: VoiceGPT (FloatGPT), Agent M & RAG Cognitive Search
- VoiceGPT delivers low-latency LLM-powered voice AI for real-time applications, outperforming in speed and responsiveness
- Agent M is an Agentic AI Framework to build and orchestrate task-based LLM Agents
- Cognitive Search helps navigate large, unstructured knowledge base and extract instant insights from it.
Elevate CX, Drive Efficiency, Unlock Outcomes
Customer Support and Issue Resolution
- Provide instant responses to frequently asked questions.
- Guide customers through onboarding journeys
- Resolve common issues without the need for human intervention.
Appointment Scheduling and Reminders
- Assist customers in scheduling appointments or reservations.
- Send automated reminders for upcoming appointments, reducing no-shows.
Order Processing and Tracking
- Enable customers to place orders or check the status of their orders.
- Provide real-time updates on shipping and delivery information.
Lead Qualification and Sales Assistance
- Qualify leads by asking relevant questions and capturing information.
- Assist in product recommendations and upselling based on customer preferences.
Surveys and Feedback Collection
- Conduct post-interaction surveys to gather customer feedback.
- Analyze customer sentiments and identify areas for improvement.
Language Interpretation and Multilingual Support
- Provide support in multiple languages, enhancing accessibility.
- Assist in real-time language interpretation during interactions.
Why Floatbot.AI for Contact Center Workflows
Fine-tuned LLM trained on industry-specific data
Customized data models tailored to business context
Agentic framework powered by Agent M
Bot interruption and sub-one-second latency
Human-like, multi-lingual voice
Real-time integration with CRM, applications, and knowledge bases
Switch from workflows to a scalable agentic framework
Engineered for high accuracy with minimal hallucinations
Real-time streaming across ASR, LLM, and TTS for smooth performance
Robust AI execution pipeline for reliability at scale
Built-in outbound campaign manager
50+ advanced analytics with Grafana for actionable insights
Powered by Deep-Tech AI
91%+
NLP Accuracy
95%+
speech to text accuracy
Self-learning
ability from unstructured documents
< 100 ms
NLP/NLU (ETE processing)
< 50 ms
STT & TTS (ETE processing)
< 500 ms
overall call response time