📞 Call or Text LISA to Experience AI-Powered Claims FNOL (650) 640-1015
floatbot logo

AI-Led Growth & Gains

80%

Automation of manual tasks

40%

Reduction in customer support costs

20%

Call deflection achieved

70%

Reduction in average handling time (AHT)

55%

Decrease in call abandonment rates

Our Integrated AI Solutions

Digital AI Agents (Chat, Voice, SMS, Email)

  • Human-like voice conversations
  • 100% Gen AI-powered
  • Driven by RAG Cognitive Search
  • Deploy on 15+ touch points
  • Hybrid Voice AI and Text or SMS AI
  • Seamless fallback from Voice to Text and Live Chat

Real-Time Agent Assist

  • Available for chat-based and voice-based interactions
  • Instant answers from knowledgebase
  • Next-best action suggestions
  • Sentiment and intent analysis
  • Workflows and decision trees
  • Real-time suggestions/nudges
  • AutoQA to ensure SOPs
  • 50+ post-conversation insights

Live Chat with Co-Browsing for Digital Onboarding

  • Real-time engagement through Live Chat & Audio/Video calls
  • Co-Browsing for visual guidance without additional downloads + recording
  • File Sharing
  • Highlighting, Data Field Masking, and Document Signing
LLM Stack

LLM Stack: VoiceGPT (FloatGPT), Agent M & RAG Cognitive Search

  • VoiceGPT delivers low-latency LLM-powered voice AI for real-time applications, outperforming in speed and responsiveness
  • Agent M is an Agentic AI Framework to build and orchestrate task-based LLM Agents
  • Cognitive Search helps navigate large, unstructured knowledge base and extract instant insights from it.

Elevate CX, Drive Efficiency, Unlock Outcomes

Customer Support and Issue Resolution

  • Provide instant responses to frequently asked questions.
  • Guide customers through onboarding journeys
  • Resolve common issues without the need for human intervention.

Appointment Scheduling and Reminders

  • Assist customers in scheduling appointments or reservations.
  • Send automated reminders for upcoming appointments, reducing no-shows.

Order Processing and Tracking

  • Enable customers to place orders or check the status of their orders.
  • Provide real-time updates on shipping and delivery information.

Lead Qualification and Sales Assistance

  • Qualify leads by asking relevant questions and capturing information.
  • Assist in product recommendations and upselling based on customer preferences.

Surveys and Feedback Collection

  • Conduct post-interaction surveys to gather customer feedback.
  • Analyze customer sentiments and identify areas for improvement.

Language Interpretation and Multilingual Support

  • Provide support in multiple languages, enhancing accessibility.
  • Assist in real-time language interpretation during interactions.

Why Floatbot.AI for Contact Center Workflows

Fine-tuned LLM

Fine-tuned LLM trained on industry-specific data

Customized data models

Customized data models tailored to business context

Agentic framework

Agentic framework powered by Agent M

Bot interruption

Bot interruption and sub-one-second latency

Human-like, multi-lingual voice

Human-like, multi-lingual voice

Real-time integration

Real-time integration with CRM, applications, and knowledge bases

Switch from workflows

Switch from workflows to a scalable agentic framework

Engineered for high accuracy

Engineered for high accuracy with minimal hallucinations

Real-time streaming

Real-time streaming across ASR, LLM, and TTS for smooth performance

Robust AI execution

Robust AI execution pipeline for reliability at scale

Built-in outbound

Built-in outbound campaign manager

50+ advanced analytics

50+ advanced analytics with Grafana for actionable insights

Powered by Deep-Tech AI

NLP Accuracy

91%+

NLP Accuracy

speech to text accuracy

95%+

speech to text accuracy

Self-learning

Self-learning

ability from unstructured documents

NLP NL

< 100 ms

NLP/NLU (ETE processing)

STT & TTS

< 50 ms

STT & TTS (ETE processing)

overall call response time

< 500 ms

overall call response time